公开(公告)号：US10650028B2

公开(公告)日：2020-05-12

申请号：US15415293

申请日：2017-01-25

Applicant: salesforce.com, inc.

Inventor： Jesse Collins ,  Xuerong Tang

IPC: G06F16/28 ,  G06F16/2452 ,  G06F16/21

Abstract: In an example, a database system may be configured to validate relational database instructions using a plurality of validators. In some examples, validation may be pre-production for relational database instructions based on simulated user inputs and/or file, such as plan files (e.g., PL/SQL (procedural language/structured query language) files). In some examples, validation may be in production for relational database instructions based on system views of a database engine.

公开(公告)号：US20200143065A1

公开(公告)日：2020-05-07

申请号：US16667618

申请日：2019-10-29

Applicant: salesforce.com, inc.

Inventor： Alexandre Hersans ,  Je Woong Heo ,  Yunjia Zhou ,  Aleksandr Alexander ,  Assaf Ben Gur

IPC: G06F21/60 ,  G06F21/62 ,  G06F3/06 ,  G06F12/14 ,  G06F16/27

Abstract: Methods, systems, and devices for mass encryption management are described. In some database systems, users may select encryption settings for storing data records at rest. A database may receive a request to perform an encryption process on multiple data records corresponding to a user, for example, based on a user input or a change in encryption settings. A database server may partition the data records for encryption (e.g., encryption, decryption, key rotation, or scheme modification) into one or more data record groups of similar sizes, and may perform the encryption process on one record group at a time (e.g., to reduce overhead in the system). The database server may additionally support restricting user access to the data records being actively processed, estimating resources needed for the processing, determining data record encryption statuses to be displayed by a user device, or some combination of these features.

公开(公告)号：US10606860B2

公开(公告)日：2020-03-31

申请号：US15855140

申请日：2017-12-27

Applicant: salesforce.com, inc.

Inventor： Nicolas Maquaire ,  Laurent Kubaski ,  Raphael Jean-Leconte ,  David Goldbrenner

IPC: G06F16/25 ,  G06F16/23

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with a content object from an on-demand database service. The content object can be stored in an external content management data source. Access can be established with the external content object using information data identifying the content object, where the information data identifying the content object can be stored in a persistent object in a database of the on-demand database service. An indication of an event requesting interaction with the content object can be received. The persistent object can be updated to reflect the interaction with the content object.

公开(公告)号：US10606436B2

公开(公告)日：2020-03-31

申请号：US15398022

申请日：2017-01-04

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/00 ,  G06F3/0481 ,  G06Q10/06 ,  G06Q10/10 ,  G06F3/0483 ,  G06F3/0482 ,  G06F3/0485

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

公开(公告)号：US20200099752A1

公开(公告)日：2020-03-26

申请号：US16139988

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： PURUSHOTHAM BABU NAIDU ,  JAY HURST ,  JOHN ARLAN BROCK ,  VIKRAM KOMMARAJU ,  SOUMEN BANDYOPADHYAY

IPC: H04L29/08 ,  H04L29/06

Abstract: Techniques and structures to manage a multi-channel client-server connection is disclosed. A connection session is established between a client and in server response to receiving a call from a first browser interface element to establish the connection session. The session is shared in response to receiving a second call from a second browser interface element to establish a connection session.

公开(公告)号：US20200098020A1

公开(公告)日：2020-03-26

申请号：US16246063

申请日：2019-01-11

Applicant: salesforce.com, Inc.

Inventor： George Pizza ,  Michael J. Torra

IPC: G06Q30/02 ,  G06N5/04 ,  G06F16/9535 ,  G06F17/27 ,  H04L29/08

Abstract: A method of generating digital data content customized for a user of one or more digital data platforms includes determining, through artificial intelligence, interests of a first user of the one or more digital data platforms, as well as those of a plurality of other users. The method further includes generating a product recommendation for the first user by mapping and filtering, e.g., using ontological filtering, natural language processing and/or semantics, the interests determined for the plurality of other users to the interests determined for the first user, and transferring the product recommendation, along with inventory availability, to a client digital data device for presentation to the first user.

公开(公告)号：US20200098019A1

公开(公告)日：2020-03-26

申请号：US16214555

申请日：2018-12-10

Applicant: Salesforce.com, Inc.

Inventor： Adam McCormick Doti ,  Carly Berman ,  Jennifer Sacks ,  Daniel Everett Jemiolo ,  Kristen Engelhardt

IPC: G06Q30/02 ,  G06Q30/00 ,  G06F8/77 ,  G06F8/10 ,  G06F3/0482 ,  H04L29/08 ,  G06K9/62

Abstract: An information exchange environment may be maintained. The information exchange environment may be configurable to allow users of an application or service to exchange suggestion data with product development. A user interface may be displayed on a device of a first user of the application or service. A request from the first user to submit first suggestion data may be processed. The first suggestion data may be classified. The first suggestion data may be provided to a first product development entity.

公开(公告)号：US20200097809A1

公开(公告)日：2020-03-26

申请号：US16140188

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Edgar Gerardo VELASCO ,  Jayesh GOVINDARAJAN ,  Zachary ALEXANDER ,  Na CHENG ,  Anuprit KALE ,  Peter WHITE

IPC: G06N3/08 ,  G06F16/33 ,  G06N20/00 ,  G06N5/04 ,  G06F17/27 ,  G06F16/332

Abstract: A system is provided for a machine learning engine using clustered case objects in a case management system. The system includes a multi-layer neural network. The system is configured to receive case object data comprising a case object and contextual objects in the case management system associated with the case object, the contextual objects comprising word vectors, generate a context embedding for the case object using the word vectors for the contextual objects, and cluster the case object with other case objects in the case management system based on the context embedding for the case object and other context embeddings for the other case objects.

公开(公告)号：US20200097616A1

公开(公告)日：2020-03-26

申请号：US16140418

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Sitaram ASUR ,  Aditya SAKHUJA ,  Hui S. FISHER ,  Anjan GOSWAMI ,  Khoa LE

IPC: G06F17/30 ,  G06F17/27 ,  G06F9/451

Abstract: A method is provided for generating a ranked list of candidate responders. In some embodiments, the method includes receiving a question from a user and generating a question feature vector representing an intent of the question and a first skill set inferred from the question. The method also includes for one or more candidate responders, generating a candidate feature vector representing a skill set and questions associated with the respective candidate responder; computing a reputation score based on questions and user feedback associated with the respective candidate responder; and computing, based on the question feature vector, candidate feature vector, and reputation score, a probability score representing a prediction of the quality of an answer that would be provided by the respective candidate responder if the input question were routed to the respective candidate responder. The method further includes generating a ranked list of candidate responders using the computed probability scores.

公开(公告)号：US20200097608A1

公开(公告)日：2020-03-26

申请号：US16139386

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Pingping XIU ,  Sitaram ASUR ,  Anjan GOSWAMI ,  Ziwei CHEN ,  Na CHENG ,  Suhas SATISH ,  Jacob Nathaniel HUFFMAN ,  Peter Francis WHITE ,  WeiPing PENG ,  Aditya SAKHUJA ,  Jayesh GOVINDARAJAN ,  Edgar Gerardo VELASCO

IPC: G06F17/30 ,  G06N5/00 ,  H04L29/08

Abstract: A method and system for recommending articles including: receiving a customer request from the customer during the session; generating case data for a case, by an article recommender app; configuring a training set based on the subject and description data of the customer request; identifying, by an artificial intelligence (AI) app, a first pool of articles from a knowledge database; identifying by at least one query, a second pool of articles from a case article database to into a merged pool of articles; assigning, by the AI app, an implicit label to one of the first pool and the second pool of the articles; applying a model derived by the AI app based on customer behavior and a set of features related to the case to classify each article of the merged pool of articles based at least in part on the predicted relevance of the article.