公开(公告)号：US20170115829A1

公开(公告)日：2017-04-27

申请号：US15398022

申请日：2017-01-04

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/0481 ,  G06F3/0483

CPC classification number: G06F3/0481 ,  G06F3/0482 ,  G06F3/0483 ,  G06F3/04855 ,  G06Q10/06 ,  G06Q10/10

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

公开(公告)号：US10606436B2

公开(公告)日：2020-03-31

申请号：US15398022

申请日：2017-01-04

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/00 ,  G06F3/0481 ,  G06Q10/06 ,  G06Q10/10 ,  G06F3/0483 ,  G06F3/0482 ,  G06F3/0485

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

公开(公告)号：US09569060B2

公开(公告)日：2017-02-14

申请号：US13951257

申请日：2013-07-25

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/00 ,  G06F3/0481 ,  G06Q10/06 ,  G06Q10/10

CPC classification number: G06F3/0481 ,  G06F3/0482 ,  G06F3/0483 ,  G06F3/04855 ,  G06Q10/06 ,  G06Q10/10

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

Abstract translation: 公开了用于在基于馈送的交互环境中的用户界面中组合和批量发布馈送项目的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备提供用于在第一用户界面组件中显示的第一提示，其被配置为显示未发布的馈送项。 计算设备在第一提示时接收第一馈送项目的第一馈送项目数据。 响应于组成第二馈送项目的请求，计算设备在第一用户界面组件中显示第二提供项数据的第二提示，而不发布第一馈送项目。 计算设备在第二提示时接收第一记录的第二馈送项目的第二馈送项目数据，第一和第二馈送项目与第一个记录相关。

公开(公告)号：US20140033076A1

公开(公告)日：2014-01-30

申请号：US13951257

申请日：2013-07-25

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/0481

CPC classification number: G06F3/0481 ,  G06F3/0482 ,  G06F3/0483 ,  G06F3/04855 ,  G06Q10/06 ,  G06Q10/10

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

Abstract translation: 公开了用于在基于馈送的交互环境中的用户界面中组合和批量发布馈送项目的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备提供用于在第一用户界面组件中显示的第一提示，其被配置为显示未发布的馈送项。 计算设备在第一提示时接收第一馈送项目的第一馈送项目数据。 响应于组成第二馈送项目的请求，计算设备在第一用户界面组件中显示第二提供项数据的第二提示，而不发布第一馈送项目。 计算设备在第二提示时接收第一记录的第二馈送项目的第二馈送项目数据，第一和第二馈送项目与第一个记录相关。

公开(公告)号：US20140032713A1

公开(公告)日：2014-01-30

申请号：US13952233

申请日：2013-07-26

Applicant: salesforce.com, inc.

Inventor： Vahn Phan ,  Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder

IPC: H04L29/08

CPC classification number: H04L67/06 ,  H04L67/16

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for providing knowledge items related to a communication in a service environment. In some implementations, a computing device receives, at a server, a communication associated with a record having record information stored in a record database. The record information may be displayed in attribute fields of a first user interface component displayed at a computing device. The computing device may identify a search term associated with the communication, and select one or more knowledge items from one or more knowledge databases, the one or more knowledge items selected as being associated with the identified search term. The computing device may also provide data identifying the selected one or more knowledge items to the computing device for display in a second user interface component, the data identifying the one or more knowledge items as being of one or more item types.

Abstract translation: 公开了用于提供与服务环境中的通信相关的知识项的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备在服务器处接收与具有记录数据库中存储的记录信息的记录相关联的通信。 记录信息可以显示在计算设备上显示的第一用户界面组件的属性字段中。 计算设备可以识别与通信相关联的搜索项，并且从一个或多个知识数据库中选择一个或多个知识项，所选择的一个或多个知识项与所识别的搜索项相关联。 计算设备还可以向计算设备提供标识所选择的一个或多个知识项目的数据，以便在第二用户界面组件中显示，所述数据将一个或多个知识项标识为一个或多个项目类型。