公开(公告)号：US08781096B2

公开(公告)日：2014-07-15

申请号：US14028864

申请日：2013-09-17

Applicant: JPMorgan Chase Bank, N.A.

Inventor： Nitin Dhir ,  Richard H. Hogrogian ,  Robert Thomas O'Reilly, Jr. ,  Ravi Kappagantu

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5231 ,  H04M3/4211 ,  H04M3/42195 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2242/00 ,  H04M2242/08

Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.

Abstract translation: 公开了一种用于提供回叫选项的系统和方法。 所述方法包括：在呼叫路由系统中接收呼叫，至少部分地基于所述至少一个呼叫，为呼叫者提供至少一个呼叫选择以接收回叫，重新分配所述呼叫路由系统中的资源 -back选项，并且基于该至少一个回叫选项来呼叫呼叫者。 呼叫方可以指定一个特定的时间，一个相对时间或一个优先回叫的时间范围。 呼叫者还可以结合时间偏好来指定一个或多个电话号码。 回叫可以由语音应答单元（VRU）发起，并且可以向响应于回叫的客户呈现附加的回拨选项。

公开(公告)号：US08781082B1

公开(公告)日：2014-07-15

申请号：US12244066

申请日：2008-10-02

Applicant: Steven Richard Wilson

Inventor： Steven Richard Wilson

IPC: H04M11/00

CPC classification number: H04M3/493 ,  H04M2201/39 ,  H04M2203/2061 ,  H04M2242/08

Abstract: A user may accelerate or decelerate the speed of playback of a recorded message provided by an interactive voice response (IVR) system at any time during the course of listening to the recorded message. The user may provide speed control instructions using predetermined keys or buttons on a communications device to modify the speed of the recorded message playback. Alternatively or additionally, the user may speak words to adjust the speed that a recorded message is being played to them. A speed control instruction may cause some or all of the recorded message to be repeated.

Abstract translation: 在听取所记录的消息的过程中，用户可以随时加速或减速由交互式语音响应（IVR）系统提供的记录消息的播放速度。 用户可以使用通信设备上的预定键或按钮来提供速度控制指令，以修改记录的消息播放的速度。 或者或另外，用户可以说话来调整正在播放记录的消息的速度。 速度控制指令可能导致重复所记录的一些或全部信息。

公开(公告)号：US20130108030A1

公开(公告)日：2013-05-02

申请号：US13660208

申请日：2012-10-25

Applicant: Shamir Shmuel Snir ,  Shimshon Nagar

Inventor： Shamir Shmuel Snir ,  Shimshon Nagar

IPC: H04M1/64

CPC classification number: H04M3/4936 ,  G06F3/0482 ,  G06F9/451 ,  H04M1/72525 ,  H04M2201/42 ,  H04M2203/252 ,  H04M2242/08

Abstract: A method of creating a parallel graphical interface in addition to a voice menu by an application that is running on a computerized mobile device during a phone call. When a user is initiating a phone call by the computerized mobile device to an operator, the application is recognizing the number and associating an Interactive Voice Response (IVR) code with the operator. After a session is created between the application and the operator, a parallel graphical interface is created in addition to a voice menu, according to the IVR code. The graphical interface is presented on the screen of the computerized mobile device while running the voice menu. Activity of the voice menu is synchronized with the activity of the graphical interface so the user may select options from at least one of: (i) voice menu; and (ii) graphical interface, to navigate through the IVR code. The options that were selected are transmitted to the operator.

Abstract translation: 一种通过在电话呼叫期间在计算机化移动设备上运行的应用程序创建并行图形界面的方法，除了语音菜单之外。 当用户正在通过计算机化的移动设备发起电话给运营商时，应用程序正在识别号码并将交互式语音响应（IVR）代码与运营商相关联。 在应用程序和操作员之间创建会话之后，根据IVR代码，创建除了语音菜单之外的并行图形界面。 在运行语音菜单时，图形界面显示在计算机化移动设备的屏幕上。 语音菜单的活动与图形界面的活动同步，因此用户可以从以下至少一个中选择选项：（i）语音菜单; 和（ii）图形界面，以浏览IVR代码。 选择的选项被传送到操作员。

公开(公告)号：US20120322379A1

公开(公告)日：2012-12-20

申请号：US13368806

申请日：2012-02-08

Applicant: Dong Jin EUN ,  Yeo-Jun Yoon ,  Seong Hoon Kang

Inventor： Dong Jin EUN ,  Yeo-Jun Yoon ,  Seong Hoon Kang

IPC: H04B7/00

CPC classification number: H04W76/14 ,  G06F3/04817 ,  G06F3/0482 ,  H04M1/7253 ,  H04M2242/08 ,  H04M2250/22 ,  H04M2250/64 ,  H04W4/21 ,  H04W84/18

Abstract: Provided is a method and terminal for wireless local area communication enabling nearby terminals to be paired by generating an identifier containing identification information of an application and randomly selected channel information; broadcasting the identifier to external terminals; performing a pairing procedure with an external terminal having responded to the broadcast identifier; and communicating data related to the application with the paired external terminal.

Abstract translation: 提供一种用于无线局域通信的方法和终端，其使得邻近终端能够通过生成包含应用的标识信息和随机选择的信道信息的标识符来配对; 将标识符广播到外部终端; 执行与响应于所述广播标识符的外部终端的配对过程; 以及将与应用相关的数据与配对的外部终端进行通信。

公开(公告)号：US20110077033A1

公开(公告)日：2011-03-31

申请号：US12995103

申请日：2010-02-05

Applicant: Jun Shuai

Inventor： Jun Shuai

IPC: H04W4/14

CPC classification number: H04W4/16 ,  H04L51/02 ,  H04L51/38 ,  H04M1/72552 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/42382 ,  H04M3/5322 ,  H04M3/53391 ,  H04M2242/08 ,  H04M2250/66 ,  H04W4/14

Abstract: The present invention provides a method for automatically responding to mobile phone short messages, comprising the following steps: step a, set a short message auto responding number and auto responding content; step b, when receiving a new message, judge whether the sender number of the new message needs an auto response; step c, if the number needs an auto response, respond the auto responding message to the sender of the short message. The method for automatically responding to mobile phone short messages provided in the invention can auto respond short messages to one or some phone numbers according to the requirement of a user, and can input auto responding content according to the requirement of the user, thus greatly helping the user respond a short message in time on special occasions.

Abstract translation: 本发明提供一种自动响应移动电话短消息的方法，包括以下步骤：步骤a，设置短消息自动响应号码和自动响应内容; 步骤b，当接收到新消息时，判断新消息的发送者号码是否需要自动响应; 步骤c，如果号码需要自动响应，则向自动回复消息发送短消息。 本发明提供的自动响应手机短信的方法可以根据用户的要求自动对短信发送到一个或多个电话号码，并可以根据用户的需要输入自动回复的内容，从而大大有助于 用户在特殊场合及时响应短信。

公开(公告)号：US20100099390A1

公开(公告)日：2010-04-22

申请号：US12423723

申请日：2009-04-14

Applicant: Vlad Vendrow ,  Praful Shah ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Praful Shah ,  Vladimir Shmunis

IPC: H04M3/42

CPC classification number: H04W4/50 ,  H04M1/72525 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/42153 ,  H04M3/4234 ,  H04M2242/08 ,  H04M2250/66 ,  H04W84/105 ,  H04W84/16

Abstract: Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.

Abstract translation: 公开了用于在移动设备上即时激活虚拟PBX服务的方法和系统。 在一个方面，在移动设备上接收用于激活虚拟PBX服务的用户请求。 从电信服务提供商（TSP）检索虚拟PBX业务的可用主标识号。 在移动设备上呈现用户界面，包括呈现可用主标识号的第一接口部分和被配置为接收用户标识符的第二接口部分。 一旦接收到指定用户标识符的用户输入，并且当用户界面仍然呈现在移动设备上时，接收到用于激活虚拟PBX服务的用户指令。 在接收到用户指令后，将用户标识符发送到TSP。 然后，从TSP收到确认。

公开(公告)号：US20060029208A1

公开(公告)日：2006-02-09

申请号：US11218005

申请日：2005-09-01

Applicant: William Montague

Inventor： William Montague

IPC: H04M1/00 ,  H04M3/00

CPC classification number: H04M1/23 ,  H04M1/72541 ,  H04M1/72594 ,  H04M2242/04 ,  H04M2242/08

Abstract: A telephone has a key pad with ten number keys arranged to dial the digits from 0 to 9 inclusive, each of these number keys being marked with a visual indicator denoting the digit which the number key is arranged to dial. The 1 and 9 number keys are provided with tactile indicators, distinguishable from one another by touch, so that a user can dial 911 by touch under conditions, such as in thick smoke or during a power failure, when the visual indicators on the keys are not readily distinguishable. The tactile indicators do not substantially obscure the visual indicators on the keys bearing the tactile indicators. An existing telephone may be retrofitted with the tactile indicators by providing two auxiliary members which can be secured to the 1 and 9 number keys, preferably with adhesive. Additional tactile indicators distinguishable by touch may be provided on other keys needed to dial 911 on cordless or cellular telephones, such as the on and send keys on such telephones.

Abstract translation: 一个电话机具有一个带有十个数字键的键盘，用于拨打从0​​到9的数字，这些数字键中的每一个都标有表示数字键被拨号拨号的数字的视觉指示器。 1和9个数字键设置有触觉指示器，可通过触摸彼此区分，使得用户可以在诸如粗烟或电源故障的条件下通过触摸拨打911，当键上的视觉指示符 不容易区分。 触觉指示器基本上不掩盖带有触觉指示器的按键上的视觉指示器。 现有的电话机可以通过提供两个辅助部件来改装触觉指示器，这两个辅助部件可以固定在1和9个数字键上，最好用粘合剂固定。 可以通过在无绳或蜂窝电话上拨打911所需的其他键（例如此类电话上的开启和发送键）提供触摸可区分的其他触觉指示。