Abstract:
A method is provided for identifying a calling party to a called party utilizing biometric information. Biometric information of first calling party is received. If stored, a calling party profile is retrieved based on first calling party biometric information. A call is placed to a called party. The first calling party profile is provided to called party. A biometric information change from first calling party biometric information to a second calling party biometric information is automatically detected, and it is determined whether the second party biometric information is stored. If stored, a second calling party profile of second calling party is retrieved and is provided to called party. Responsive to determining that the biometric information for second calling party is not stored, the called party is notified that the second calling party is communicating and the second calling party profile is automatically created based on second calling party biometric information.
Abstract:
Disclosed is an automated reservations system for use with a frequent flyer account or other similar awards account. The automated reservations system initially authenticates customers utilizing one or more forms of identification. The customer is then prompted to provide travel itinerary information to the reservations system by a series of voice prompt menus. Utilizing the customer-entered itinerary information, the automated reservations system queries a flight information database to determine if the requested itinerary is available. The automated reservations system then determines if the customer has the required amount of frequent flyer miles to book the requested itinerary. If the customer has the required amount of frequent flyer miles, the automated reservations system allows the customer to either ticket or hold the requested itinerary. The automated reservations system is also capable of assigning seats for each passenger in the customer's itinerary.
Abstract:
A receiver receives from a remote system a voice biometric sample from a party attempting to obtain a service from the apparatus using the remote system. A processor selectively determines when to request authentication of the party by a remote voice biometric system. A transmitter transmit a request to the party to provide the voice biometric sample responsive to the processor determining to request authentication of the party. The apparatus provides the service contingent upon authentication of the party by the remote voice biometric system.
Abstract:
In one embodiment, there is provided an audio signal processor. The processor includes: a person position detector configured to detect each position of one or more persons present in a specific space; a grouping module configured to allocate the detected persons to one or more groups, wherein the number of the groups is less than a given number; a plurality of directionality controllers configured to control directionality of a microphone array; and a directionality setting module configured to set directionality of each of the groups in a corresponding one of the directionality controllers.
Abstract:
Systems, methods performed by data processing apparatus and computer storage media encoded with computer programs for receiving from a user information including a phonetic communication identifier that other users can speak into their respective communication devices to initiate communication with a communication device associated with the user, comparing the received phonetic communication identifier with a repository of phonetically unique communication identifiers each registered to an associated entity, registering the received phonetic communication identifier in the repository if, based on a result of the comparison, the received phonetic communication identifier is determined to be phonetically unique relative to all other phonetically unique communication identifiers in the repository, and making the repository available to initiate communications with registered entities.
Abstract:
Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.
Abstract:
A method includes receiving a communication from a party at a voice response system and capturing verbal communication spoken by the party. Then a processor creates a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party. The creation of the voice model is imperceptible to the party. The voice model is then stored to provide voice verification of the party during a subsequent communication.
Abstract:
An initiating user receives an authentication code and an associated confirmation word from a server system in response to an authentication code request. The initiating user initiates a communication session with an authenticating user and provides the authentication code to the authenticating user without providing the associated confirmation word to the authenticating user. The authenticating user is only able to obtain the associated confirmation word if the authentication code corresponds to an authentication code previously generated by the server system for the initiating user and no usage limitation on the authentication code has been reached. Subsequently, the initiating user receives a confirmation word from the authenticating user. The initiating user provides action instructions to the authenticating user when the confirmation word provided by the authenticating user corresponds to the associated confirmation word.
Abstract:
A computer-implemented system and method for providing recommendations for hiring agents within a call center environment is provided. A list of candidates for hire as agents within a call center is maintained. A voice recording from each of the candidates is analyzed by measuring voice characteristics within the voice recording and by calculating a score for the voice recording based on the measured voice characteristics. A threshold is applied to the voice recording score. One or more of the candidates on the list of candidates for hire is retained when the voice recording score for that candidate satisfies the threshold. One or more of the candidates from the list is removed when the voice recording score for that candidate fails to satisfy the threshold.
Abstract:
A method includes receiving audio electronic business card data during a conference; comparing said audio electronic business card data with voices of conference speakers to confirm identities of said speakers; performing an acoustic triangulation to determine a position of speakers; correlating a position of said speakers with said identities; and displaying locations of said speakers.