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公开(公告)号：US11310365B2
公开(公告)日：2022-04-19
申请号：US17306285
申请日：2021-05-03
摘要： Method starts with processing, by processor, receiving audio signal of communication session between member-related client device and agent client device. Processor processes audio signal to generate caller utterances, each including audio caller utterance and transcribed caller utterance. Caller utterances includes first and second caller utterances. For each of the plurality of caller utterances, processor generates relationship data based on transcribed caller utterance, generates identified task based on transcribed caller utterance, and generates task completion probability result based on audio caller utterance, relationship data, and identified task, and stores the task completion probability result in a database. Processor computes agent action ranking score that is based on difference between task completion probability result of first caller utterance and task completion probability result of second caller utterance that precedes first caller utterance. Processor generates agent action result including the agent action ranking score. Other embodiments are disclosed herein.
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公开(公告)号：US11292623B2
公开(公告)日：2022-04-05
申请号：US16423752
申请日：2019-05-28
发明人： Robert E. Hoffman
摘要： A pharmaceutical order filling system includes an order processing device, an automated dispensing device in communication with the order processing device for dispensing a pharmaceutical into a container. The system includes pallets for transporting containers and a container sorting device in communication with the order processing device, the container sorting device for transferring the containers from the pallets to distribution areas. The container sorting device includes a pallet unloading area for retaining a pallet in a pallet unloading position, an exception conveyor, a standard order conveyor, and a container manipulation device including a gripper assembly for moving containers in order from pallets to the exception conveyor or the standard order conveyor.
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公开(公告)号：US11289181B2
公开(公告)日：2022-03-29
申请号：US16934113
申请日：2020-07-21
IPC分类号： B65B5/06 , B65B57/14 , B65B35/24 , B65B35/54 , G16H20/13 , G06Q10/08 , G07F17/00 , G06Q50/28 , G16H20/10
摘要： A system comprising a staging area and a packing area. The staging area may include a plurality of staging bins and a shuttle moveable along the plurality of staging bins. A staging bin of the plurality of staging bins may be configured to selectively retain a component of an order therein. Such staging bin may be configured to selectively release the component to the shuttle. The packing area may include a slide, a scanner, and a wrap seal conveyor. The shuttle may be configured to release the component onto the slide, and the scanner may be operable to scan and verify the component during placement of the component onto the wrap seal conveyor.
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公开(公告)号：USD946050S1
公开(公告)日：2022-03-15
申请号：US29732664
申请日：2020-04-27
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公开(公告)号：US11240252B2
公开(公告)日：2022-02-01
申请号：US16813201
申请日：2020-03-09
发明人： Leah Sterman-Kabrt , Melissa Orlando , Laurie Littlecreek , Corinne Bradley-Pollack , David Hutchison , Kevin Mulligan
摘要： A method includes receiving an access feature request for utilization of a feature in a computing system, determining a system requestor associated with the access feature request, determining an achievement associated with the feature, accessing a plurality of first document types associated with the system requestor, determining that a document of the plurality of first document types reflects successful completion of the achievement, and providing a system access to the feature based on a determination that the document reflects successful completion of the achievement.
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公开(公告)号：US20220028514A1
公开(公告)日：2022-01-27
申请号：US17498408
申请日：2021-10-11
摘要： A method includes capturing, by an image-capturing device, a one or more images of at least a portion of a pharmacy workstation. The method also includes identifying, by a processor in communication with the image capturing device, objects of interest in a first image of the one or more images and classifying, by the processor, the detected objects of interest using a convolutional neural network associated with the processor. The method also includes identifying, by the processor, a boundary defining an opening of a container in a second image of the one or more images. The method also includes updating, by the processor, an objects in container list based on a determination that at least one of the classified objects passed the boundary.
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公开(公告)号：US11228656B1
公开(公告)日：2022-01-18
申请号：US17078893
申请日：2020-10-23
发明人： Johnu Celestine , Surya Teja Reddy Kotha , Dmitry Milman , Robert W. Scanlon , Daniel E. Powers , David Erickson
摘要： An event processing system is provided for providing resilient message processing using asynchronous communications. The event processing device includes a processor and a memory. The event processing device is in communication with a publisher microservice and subscriber microservices. The processor is configured to receive an event including a collection of data from the publisher microservice. The processor is also configured to process the event to identify a recipient microservice. The processor is configured to update a queue with a queue entry for each of the at least one recipient microservices for the event. Each queue entry is associated with a priority. The processor is also configured to attempt to transmit the event to each of the at least one recipient microservices until a transmission confirmation message is received. The processor is further configured to update the queue by removing the queue entry for which the transmission confirmation message is received.
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公开(公告)号：US20210382552A1
公开(公告)日：2021-12-09
申请号：US17409703
申请日：2021-08-23
发明人： Christopher M. Myers
摘要： A computer system for improving a user interface (UI) is disclosed. The system includes a reinforcement module that obtains (i) a shortest path to a goal in the UI and (ii) user interaction experiments; a distance module that determines a reinforcement distance for each page of the UI based on the user interaction experiments; and a step analysis module that determines a count of times that user interaction experiments indicate a deviation from each step of the shortest path. The determination is based on the determined reinforcement distance for the page of the UI associated with the step. The reinforcement module is configured to, in response to determining that a step requires reinforcement, generate a reinforcement for the step. Generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.
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公开(公告)号：US20210375419A1
公开(公告)日：2021-12-02
申请号：US17402700
申请日：2021-08-16
发明人： Robert E. Hoffman
摘要： A pharmaceutical order filling system receives pharmaceutical orders and uses a packing device to package pharmaceutical orders. The packing device is configured with at least one cutter that generates tailings and dust. A tailing collection device is provided that collects the tailings and dust generated by the packing device into and through an intake tube and into a collection assembly. The collection assembly includes a hood with at least one air filter, a frame, and a bin removably received within the frame. The frame supports the hood and aligns the bin to be in fluid communication with the hood. A gas motive device is positioned intermediate the ends of an intake tub before the hood and is configured to suction the tailings and/or dust.
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公开(公告)号：US20210374876A1
公开(公告)日：2021-12-02
申请号：US17405818
申请日：2021-08-18
发明人： Jacob J. Cedergreen
摘要： Methods and systems for maintaining pharmacy provider networks are described. In one embodiment, claims adjudication data associated with a member and a prescribed drug is accessed. The prescribed drug associated with the member is classified as one of an acute medication and a maintenance medication. A pharmacy provider network is associated with the prescribed drug based on, at least in part, classifying the prescribed drug. It is determined if a pharmacy associated with the claims adjudication data is included within the pharmacy provider network associated with the prescribed drug. A pharmacy claim may be adjudicated for the prescribed drug based on the claim and the pharmacy provider network. Additional methods and systems are disclosed.
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