公开(公告)号：US20250005033A1

公开(公告)日：2025-01-02

申请号：US18770094

申请日：2024-07-11

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Frederic Voituret

IPC: G06F16/25 ,  G06F16/22 ,  G06Q30/016 ,  H04L41/5061

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

公开(公告)号：US11327987B2

公开(公告)日：2022-05-10

申请号：US16460664

申请日：2019-07-02

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Frederic Voituret

IPC: G06F16/00 ,  G06F16/25 ,  G06Q30/00 ,  H04L41/5061 ,  G06F16/22

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

公开(公告)号：US10585564B2

公开(公告)日：2020-03-10

申请号：US14925727

申请日：2015-10-28

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  Reddy Prasad Yerradoddi ,  Brett Schuenemann

IPC: G06F3/0484 ,  G06F3/0482 ,  H04L12/24 ,  H04N21/258 ,  H04N21/426 ,  H04N21/45 ,  H04N21/61 ,  H04N21/6402 ,  G06F17/22 ,  H04L29/08

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for representing a portion of a user interface of a web browser as a web address. In some implementations, a computing device receives a request to encode as a web address a portion of a user interface provided in a web browser at the computing device. The computing device then generates a web address to identify content of the portion of the user interface. The portion of the user interface represented by the web address includes a primary user interface component and one or more secondary user interface components associated with the primary user interface component.

公开(公告)号：US20200073519A1

公开(公告)日：2020-03-05

申请号：US16678711

申请日：2019-11-08

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Avaneesh Desai ,  Megha Tiwari ,  Maxwell Lu ,  Ji Wang ,  Nicolas Kruk

IPC: G06F3/0483 ,  G06F16/23 ,  G06F16/25 ,  G06F3/0482

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for facilitating the presentation of a personalized user history component in a graphical user interface (GUI), where the history component identifies primary tabs and associated sub-tabs that have been recently accessed by the user. Upon selection of one of the primary tabs, information pertaining to data records associated with the selected primary tab is presented using a link that includes identifiers of the selected primary tab and associated sub-tabs. The link may be saved or shared, enabling the primary tab and associated sub-tabs to be accessed by the user or another user.

公开(公告)号：US10514935B2

公开(公告)日：2019-12-24

申请号：US15799031

申请日：2017-10-31

Applicant: salesforce.com, inc.

Inventor： Peng-Wen Chen ,  Gautam Vasudev ,  David Louvton ,  Bibin Abraham

IPC: G06F9/445 ,  G06F8/61 ,  H04L29/08 ,  H04L12/24 ,  G06F8/38

Abstract: Disclosed herein are system, method, and computer program product embodiments for enabling and/or configuring cloud-based application. In an embodiment, a cloud system provides a cloud-based computing platform accessible by user input devices to perform cloud-based computing. The cloud system also includes an application exchange, allowing user input devices to select other cloud-based applications and/or software to enable and use with the cloud-based computing platform. The cloud-based application may be hosted by a third party cloud system that enables the functionality of the cloud-based application. When a user input device selects a cloud-based application to enable, cloud system generates an installation and configuration process to seamlessly install and configure the cloud-based application within the cloud-based computing platform. In this manner, the cloud system integrates the configuration process into the cloud-based computing platform.

公开(公告)号：US10509546B2

公开(公告)日：2019-12-17

申请号：US15693355

申请日：2017-08-31

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Avaneesh Desai ,  Megha Tiwari ,  Maxwell Lu ,  Ji Wang ,  Nicolas Kruk

IPC: G06F3/048 ,  G06F3/0483 ,  G06F3/0482 ,  G06F16/25 ,  G06F16/23

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for facilitating the presentation of a personalized user history component in a graphical user interface (GUI), where the history component identifies primary tabs and associated sub-tabs that have been recently accessed by the user. Upon selection of one of the primary tabs, information pertaining to data records associated with the selected primary tab is presented using a link that includes identifiers of the selected primary tab and associated sub-tabs. The link may be saved or shared, enabling the primary tab and associated sub-tabs to be accessed by the user or another user.

公开(公告)号：US10387439B2

公开(公告)日：2019-08-20

申请号：US15154011

申请日：2016-05-13

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Frédéric Voituret

IPC: G06F16/00 ,  G06F16/25 ,  G06Q30/00 ,  H04L12/24 ,  G06F16/22

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

公开(公告)号：US20170168683A1

公开(公告)日：2017-06-15

申请号：US14965768

申请日：2015-12-10

Applicant: salesforce.com, inc.

Inventor： Shengze Yu ,  Shradha Kohli ,  Gautam Vasudev

IPC: G06F3/0484 ,  G06F3/0482 ,  G06F3/0489

CPC classification number: G06F3/0482 ,  G06F3/0484 ,  G06F2203/04803 ,  G06F2203/04806

Abstract: A user of an application can affect the control structure of an application by changing a level of detail setting. When a level of detail is altered relative to a graphical region, additional information and functionality may become available, while previously displayed information and/or functionality for a different graphical region may become hidden or otherwise unavailable. A user may repeatedly enhance a level of detail at which a particular application region is shown by repeatedly using an appropriate user input command. The present disclosure does not simply change a user's view of an application, but changes the way the application itself functions in various embodiments when a level of detail is altered for a graphical region. Techniques described herein may apply to a web application, or to any other suitable computer application.

公开(公告)号：US20170076295A1

公开(公告)日：2017-03-16

申请号：US15154011

申请日：2016-05-13

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Frédéric Voituret

IPC: G06Q30/00 ,  G06F17/30 ,  G06F3/0484 ,  H04L12/24

CPC classification number: G06Q30/016 ,  G06F16/22 ,  G06F16/25 ,  H04L41/5064

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

Abstract translation: 公开了用于使用数据库系统基于服务特征模板配置服务控制台的系统，装置，方法和计算机程序产品的示例。 在一些实现中，可以维护存储服务特征模板的数据库系统的数据库。 可以处理对包含控制台组件的服务控制台的请求。 可以识别包括对应于控制台组件的模板控制台组件的服务特征模板。 可以识别一组CRM记录。 可以确定用户可以访问控制台组件。 可以在用户的​​设备的显示器上的用户界面中显示服务控制台的图形表示。

公开(公告)号：US20160162448A1

公开(公告)日：2016-06-09

申请号：US14564719

申请日：2014-12-09

Applicant: salesforce.com, inc.

Inventor： Michael Wang ,  Enzhen Huang ,  David Ly-Gagnon ,  Benjamin Snyder ,  Gautam Vasudev

IPC: G06F17/22 ,  G06F17/21

CPC classification number: G06F17/227 ,  G06F17/212

Abstract: Methods and systems are provided for rearranging the content within a sub-region of a web page in response to resizing the sub-region, the content including a plurality of columns each having a respective width parameter, the system including a processor configured to implement the steps of: detecting a resizing event associated with the sub-region; determining a span value associated with the resized sub-region; determining a subset of the plurality of columns that fit within the span value based on the width parameters; and displaying the subset of columns within the resized sub-region.

Abstract translation: 提供方法和系统用于响应于调整子区域的大小而重新排列网页的子区域内的内容，该内容包括多个列，每列具有相应的宽度参数，该系统包括处理器，该处理器被配置为实现 步骤：检测与子区域相关联的调整大小事件; 确定与调整大小的子区域相关联的跨度值; 基于所述宽度参数来确定所述多个列中适合所述跨度值的子集; 以及在调整大小的子区域内显示列的子集。