公开(公告)号：US20220269801A1

公开(公告)日：2022-08-25

申请号：US17184096

申请日：2021-02-24

Applicant: salesforce.com, inc.

Inventor： Jimmy Hua ,  Gang Shu ,  Chong Pang ,  Nidhi Baheti ,  Liuxizi Xu ,  Barkkarn Aravinda Arasakutti Vetrivelu ,  Jaisudha Gunasekaran ,  Sai Prashanth Lakshminaraayana ,  Ravi Lakkanna Gowda Honakere ,  Bijoy Sarkar ,  Frédéric Voituret

IPC: G06F21/62 ,  H04L29/08 ,  H04L29/06 ,  G06F16/953

Abstract: Methods, systems, and devices for data processing are described. According to the techniques described herein, an application server may be used for real-time provisioning for features for a user. The application server may validate requests from the user for feature activation or deactivation and after validation, may communicate with a provisioning server, which may be non-local to the user or the application server, to indicate validation and activation or deactivation of a feature for the user.

公开(公告)号：US11574078B2

公开(公告)日：2023-02-07

申请号：US17184096

申请日：2021-02-24

Applicant: salesforce.com, inc.

Inventor： Jimmy Hua ,  Gang Shu ,  Chong Pang ,  Nidhi Baheti ,  Liuxizi Xu ,  Barkkarn Aravinda Arasakutti Vetrivelu ,  Jaisudha Gunasekaran ,  Sai Prashanth Lakshminaraayana ,  Ravi L Honakere ,  Bijoy Sarkar ,  Frédéric Voituret

IPC: G06F21/62 ,  H04L9/40 ,  G06F16/953 ,  H04L67/10 ,  H04L67/51

Abstract: Methods, systems, and devices for data processing are described. According to the techniques described herein, an application server may be used for real-time provisioning for features for a user. The application server may validate requests from the user for feature activation or deactivation and after validation, may communicate with a provisioning server, which may be non-local to the user or the application server, to indicate validation and activation or deactivation of a feature for the user.

公开(公告)号：US10387439B2

公开(公告)日：2019-08-20

申请号：US15154011

申请日：2016-05-13

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Frédéric Voituret

IPC: G06F16/00 ,  G06F16/25 ,  G06Q30/00 ,  H04L12/24 ,  G06F16/22

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

公开(公告)号：US20170076295A1

公开(公告)日：2017-03-16

申请号：US15154011

申请日：2016-05-13

Applicant: salesforce.com, inc.

Inventor： Gautam Vasudev ,  Frédéric Voituret

IPC: G06Q30/00 ,  G06F17/30 ,  G06F3/0484 ,  H04L12/24

CPC classification number: G06Q30/016 ,  G06F16/22 ,  G06F16/25 ,  H04L41/5064

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

Abstract translation: 公开了用于使用数据库系统基于服务特征模板配置服务控制台的系统，装置，方法和计算机程序产品的示例。 在一些实现中，可以维护存储服务特征模板的数据库系统的数据库。 可以处理对包含控制台组件的服务控制台的请求。 可以识别包括对应于控制台组件的模板控制台组件的服务特征模板。 可以识别一组CRM记录。 可以确定用户可以访问控制台组件。 可以在用户的​​设备的显示器上的用户界面中显示服务控制台的图形表示。