公开(公告)号：US11574078B2

公开(公告)日：2023-02-07

申请号：US17184096

申请日：2021-02-24

Applicant: salesforce.com, inc.

Inventor： Jimmy Hua ,  Gang Shu ,  Chong Pang ,  Nidhi Baheti ,  Liuxizi Xu ,  Barkkarn Aravinda Arasakutti Vetrivelu ,  Jaisudha Gunasekaran ,  Sai Prashanth Lakshminaraayana ,  Ravi L Honakere ,  Bijoy Sarkar ,  Frédéric Voituret

IPC: G06F21/62 ,  H04L9/40 ,  G06F16/953 ,  H04L67/10 ,  H04L67/51

Abstract: Methods, systems, and devices for data processing are described. According to the techniques described herein, an application server may be used for real-time provisioning for features for a user. The application server may validate requests from the user for feature activation or deactivation and after validation, may communicate with a provisioning server, which may be non-local to the user or the application server, to indicate validation and activation or deactivation of a feature for the user.

公开(公告)号：US11868505B2

公开(公告)日：2024-01-09

申请号：US17477236

申请日：2021-09-16

Applicant: salesforce.com, inc.

Inventor： Gang Shu ,  Jong Lee ,  Kasthuri Periyakoil ,  Shawn Butterfield ,  Gerard Iervolino ,  Mike Cain ,  Kevin Lun ,  Sriram Rangaraj ,  Sai Lakshminaraayana ,  Jianwu Zhao

IPC: G06F3/0482 ,  G06F21/62 ,  G06F9/451

CPC classification number: G06F21/6245 ,  G06F3/0482 ,  G06F9/451

Abstract: System, method, and/or computer program product embodiments for automatic removal of sensitive data items from records are disclosed. In one or more embodiments, a record with a sensitive field (for storing a sensitive data item) is linked to a self-removal data policy that includes a condition set. When the condition set is true, the sensitive data item is automatically removed from the record without deleting the record and without removing other data items stored in other fields of the record. Conditions may be associated with a time period following the upload or storage of the sensitive date item, the occurrence of an event that requires the sensitive date item, a read or approval of the sensitive data item, etc. A user may modify a condition in the condition set to make the condition more stringent or less stringent.

公开(公告)号：US11863525B2

公开(公告)日：2024-01-02

申请号：US17162821

申请日：2021-01-29

Applicant: salesforce.com, inc.

Inventor： Gang Shu ,  John Huang ,  Jia Le Chen ,  David Aden ,  Xiaozhong Sun ,  Jong Lee

IPC: H04M3/00 ,  H04L9/40 ,  G06Q30/02 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04L63/0227 ,  G06Q30/0281 ,  H04L63/0892 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5238

Abstract: Disclosed herein are system, method, and computer program product embodiments for capturing incoming communications from a sender across multiple channels, and determining whether to include those communications from the sender in an inbox using a waiting room. The waiting room lists unknown senders, and allows a user to add the senders to a blocklist, where the sender's communications are omitted from the user's inbox, or to a passlist, where a new CRM customer record is created for the sender. With the CRM customer record created, future communications from the sender are matched to the CRM customer record and permitted for inclusion in an inbox. This way, recipients can prioritize customers (or other high-value communications) within their inbox based on a corresponding existing CRM customer record, while simplifying the capture of those CRM customer records.

公开(公告)号：US20220269801A1

公开(公告)日：2022-08-25

申请号：US17184096

申请日：2021-02-24

Applicant: salesforce.com, inc.

Inventor： Jimmy Hua ,  Gang Shu ,  Chong Pang ,  Nidhi Baheti ,  Liuxizi Xu ,  Barkkarn Aravinda Arasakutti Vetrivelu ,  Jaisudha Gunasekaran ,  Sai Prashanth Lakshminaraayana ,  Ravi Lakkanna Gowda Honakere ,  Bijoy Sarkar ,  Frédéric Voituret

IPC: G06F21/62 ,  H04L29/08 ,  H04L29/06 ,  G06F16/953

Abstract: Methods, systems, and devices for data processing are described. According to the techniques described herein, an application server may be used for real-time provisioning for features for a user. The application server may validate requests from the user for feature activation or deactivation and after validation, may communicate with a provisioning server, which may be non-local to the user or the application server, to indicate validation and activation or deactivation of a feature for the user.