公开(公告)号：US20060093097A1

公开(公告)日：2006-05-04

申请号：US10979784

申请日：2004-11-02

Applicant: Hisao Chang

Inventor： Hisao Chang

IPC: H04M1/64 ,  H04M11/00

CPC classification number: H04M3/5183 ,  H04M3/42068 ,  H04M2201/41

Abstract: A method of processing calls received at an interactive voice response (IVR) server is provided and includes receiving a telephone call at the IVR. Caller identity data that is associated with the telephone call is received and a customer profile that includes a list of individual names associated with the caller identity data is received. Each of the individual names is mapped to a speech recognition grammar pattern. Further, a caller of the telephone call is prompted to speak their name. A spoken name from the caller is received and recorded. Moreover, the spoken name is converted into a speech recognition grammar pattern. Thereafter, the speech recognition grammar pattern associated with the spoken name is compared to each of the speech recognition grammar patterns associated with the individual names retrieved from the customer profile.

Abstract translation: 提供了处理在交互式语音响应（IVR）服务器处接收的呼叫的方法，并且包括在IVR处接收电话呼叫。 接收与电话呼叫相关联的呼叫者身份数据，并且接收到包括与主叫方身份数据相关联的个人姓名的列表的客户简档。 每个单独的名称映射到语音识别语法模式。 此外，呼叫的呼叫者被提示说出他们的名字。 接收并记录来自呼叫者的口语。 此外，口语名称被转换成语音识别语法模式。 此后，将与语音名称相关联的语音识别语法模式与与从客户简档中检索到的各个名称相关联的每个语音识别语法模式进行比较。

公开(公告)号：US20050201532A1

公开(公告)日：2005-09-15

申请号：US10796400

申请日：2004-03-09

Applicant: Hisao Chang

Inventor： Hisao Chang

IPC: H04M1/64 ,  H04M3/42

CPC classification number: H04M3/527 ,  H04M1/2535

Abstract: In a particular embodiment, a method of processing enterprise information system data for use by a voice activated auto-attendant service network is disclosed. The method includes provisioning a network-based voice activated auto-attendant service via a web interface including downloading a platform independent business to business (B2B) connector package, interacting with the connector package via a sequence of data modeling steps, selecting a connector based on an enterprise information system data source, and configuring the selected connector. The method also includes encrypting XML data files using an encryption key issued by a network based voice activated auto-attendant service provider, uploading the encrypted XML data files to a secured website hosted on a voice activated auto-attendant service provider network, and parsing the encrypted XML data files at a data processor within the network based voice activated auto-attendant service system to construct a voice directory and to create a first database and to create a second database. The first database and the second database are configured for run-time access of the voice activated auto-attendant system.

Abstract translation: 在特定实施例中，公开了一种处理由语音激活的自动话务员服务网络使用的企业信息系统数据的方法。 该方法包括通过网络接口提供基于网络的语音激活的自动服务员服务，包括下载独立于平台的业务（B2B）连接器包，经由一系列数据建模步骤与连接器包进行交互，选择基于 企业信息系统数据源，并配置所选择的连接器。 该方法还包括使用由基于网络的语音激活的自动话务员服务提供商发布的加密密钥来加密XML数据文件，将加密的XML数据文件上传到在语音激活的自动话务员服务提供商网络上托管的安全网站，以及解析 在基于网络的语音激活的自动话务员服务系统内的数据处理器处加密的XML数据文件，以构建语音目录并创建第一数据库并创建第二数据库。 第一个数据库和第二个数据库被配置为语音激活的自动话务员系统的运行时访问。

公开(公告)号：US20050069102A1

公开(公告)日：2005-03-31

申请号：US10672292

申请日：2003-09-26

Applicant: Hisao Chang

Inventor： Hisao Chang

IPC: H04L20060101 ,  H04M1/64 ,  H04M3/00 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M3/527 ,  H04M5/00 ,  H04M7/00 ,  H04M11/00 ,  H04M15/00 ,  H04Q3/64

CPC classification number: H04Q3/64 ,  H04M3/42102 ,  H04M3/493 ,  H04M3/4938 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/527 ,  H04Q2213/13072 ,  H04Q2213/13256 ,  H04Q2213/13377

Abstract: The present application discloses a call routing system and a method of communicating with a call originator. The call routing system includes a voice converted data module having an input to receive an incoming call, an interactive voice response dialog module responsive to the voice converted data module; and a call routing module responsive to the voice converted data module. The call routing module is to route the incoming call to a destination. The method of communicating with an originator of a call includes receiving a call at an automated call handling system; performing an evaluation of the call based on a set of business rules; routing the call to an interactive voice response unit based on the evaluation, and in response to the call, automatically scheduling and sending an email to the originator of the call. The email includes a targeted communication message relating to the subject matter of the call.

Abstract translation: 本申请公开了一种呼叫路由系统和与呼叫始发者进行通信的方法。 呼叫路由系统包括具有用于接收呼入的输入的语音转换数据模块，响应于语音转换的数据模块的交互式语音响应对话模块; 以及响应于所述语音转换的数据模块的呼叫路由模块。 呼叫路由模块将来电呼叫路由到目的地。 与呼叫发起者通信的方法包括在自动呼叫处理系统处接收呼叫; 基于一组业务规则对呼叫进行评估; 基于评估将呼叫路由到交互式语音响应单元，并且响应于该呼叫，自动地调度并向呼叫的发起者发送电子邮件。 电子邮件包括与呼叫的主题相关的目标通信消息。