公开(公告)号：US20140188481A1

公开(公告)日：2014-07-03

申请号：US14139862

申请日：2013-12-23

Applicant: Cyara Solutions Pty Ltd

Inventor： Alok Kulkarni

IPC: G10L17/00

CPC classification number: H04M3/2227 ,  G10L17/00 ,  G10L17/02 ,  G10L17/04 ,  G10L17/22 ,  H04M3/2218 ,  H04M3/28 ,  H04M3/323 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/527 ,  H04M2201/41 ,  H04M2203/6054

Abstract: A system for automated adaptation and improvement of speaker authentication in a voice biometric system environment, comprising a speech sample collector, a target selector, a voice analyzer, a voice data modifier, and a call flow creator. The speech sample collector retrieves speech samples from a database of enrolled participants in a speaker authentication system. The target selector selects target users that will be used to test the speaker authentication system. The voice analyzer extracts a speech component data set from each of the speech samples. The call flow creator creates a plurality of call flows for testing the speaker authentication system, each call flow being either an impostor call flow or a legitimate call flow. The call flows created by the call flow creator are used to test the speaker authentication system.

Abstract translation: 一种用于在语音生物测定系统环境中自动适应和改进扬声器认证的系统，包括语音采样收集器，目标选择器，语音分析器，语音数据修改器和呼叫流创建器。 语音采样收集器从扬声器认证系统中的注册参与者的数据库检索语音样本。 目标选择器选择将用于测试扬声器认证系统的目标用户。 语音分析器从每个语音样本中提取语音分量数据集。 呼叫流创建者产生用于测试说话人认证系统的多个呼叫流程，每个呼叫流程是冒名顶替者呼叫流程或合法呼叫流程。 由呼叫流创建者创建的呼叫流用于测试扬声器认证系统。

公开(公告)号：US20130339455A1

公开(公告)日：2013-12-19

申请号：US13527094

申请日：2012-06-19

Applicant: Aditya BAJAJ ,  Raluca Alina POPA ,  Jeffrey Ronald Clemmer

Inventor： Aditya BAJAJ ,  Raluca Alina POPA ,  Jeffrey Ronald Clemmer

IPC: G06F15/16

CPC classification number: H04N7/152 ,  H04L12/1822 ,  H04M3/56 ,  H04M2201/41

Abstract: Presented are systems and methods for identifying an active participant in a conferencing event. A sound input is received from the active participant in the conferencing event at a microphone associated with an electronic device. The sound input is compared to a pre-defined voice of a particular participant, and when a match is found, the active participant is identified to be that particular participant. A message is then sent to a server indicating that the active participant has been identified. The server then provides the identity information of the active participant in the conferencing event.

Abstract translation: 提出了用于识别会议事件中的主动参与者的系统和方法。 从与电子设备相关联的麦克风处的会议事件中的活动参与者接收到声音输入。 将声音输入与特定参与者的预定义语音进行比较，并且当找到匹配时，活动参与者被识别为该特定参与者。 然后将消息发送到服务器，指示活动参与者已被识别。 然后，服务器提供活动参与者在会议事件中的身份信息。

公开(公告)号：US20130321133A1

公开(公告)日：2013-12-05

申请号：US13486908

申请日：2012-06-01

Applicant: Paul Roller Michaelis ,  David S. Mohler

Inventor： Paul Roller Michaelis ,  David S. Mohler

IPC: H04Q5/22

CPC classification number: H04M3/569 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2250/04

Abstract: Systems and methods for identifying a participant providing audible information during a communication session are disclosed. More particularly, speech localization is utilized to determine a location of the participant providing audible information. An identification device determined to be at a location corresponding to the location of the participant providing audible information is identified. The identity of the participant providing the audible information is then obtained by mapping the identification device to the participant. The information identifying the participant providing audible information can be provided to other endpoints of the communication session.

Abstract translation: 公开了用于识别在通信会话期间提供可听信息的参与者的系统和方法。 更具体地，语音定位被用于确定提供可听信息的参与者的位置。 确定确定在与提供可听信息的参与者的位置相对应的位置处的识别装置。 然后通过将识别装置映射到参与者来获得提供可听信息的参与者的身份。 识别提供可听信息的参与者的信息可以被提供给通信会话的其他端点。

公开(公告)号：US08600756B2

公开(公告)日：2013-12-03

申请号：US12999899

申请日：2009-06-19

Applicant: Richard Pickering ,  Joseph Moussalli ,  Ashley Unitt

Inventor： Richard Pickering ,  Joseph Moussalli ,  Ashley Unitt

IPC: G10L15/22 ,  H04M3/42

CPC classification number: H04M3/5175 ,  G10L15/22 ,  G10L15/30 ,  G10L17/00 ,  H04M3/42068 ,  H04M3/42221 ,  H04M3/5183 ,  H04M2201/41 ,  H04M2203/357

Abstract: The invention provides a computer-implemented method of handling a telephone call, comprising monitoring a conversation between an agent and a customer on a telephone line as part of the telephone call to extract the audio signal therefrom. Real-time voice analytics are performed on the extracted audio signal while the telephone call is in progress. The results from the voice analytics are then passed to a computer-telephony integration system responsible for the call for use by the computer-telephony integration system for determining future handling of the call.

Abstract translation: 本发明提供了一种处理电话呼叫的计算机实现的方法，包括在电话线路上监视代理和客户之间的对话，作为电话呼叫的一部分以从其中提取音频信号。 当电话呼叫进行时，对所提取的音频信号执行实时语音分析。 然后将语音分析的结果传递到计算机电话集成系统，该系统负责计算机电话集成系统的呼叫以确定呼叫的未来处理。

公开(公告)号：US08537978B2

公开(公告)日：2013-09-17

申请号：US12246056

申请日：2008-10-06

Applicant: Peeyush Jaiswal ,  Naveen Narayan

Inventor： Peeyush Jaiswal ,  Naveen Narayan

IPC: H04M1/64

CPC classification number: G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/08 ,  G10L17/14 ,  G10L21/0272 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5166 ,  H04M3/5175 ,  H04M2201/41

Abstract: A method implemented in a computer infrastructure having computer executable code having programming instructions tangibly embodied on a computer readable storage medium. The programming instructions are operable to receive an audio stream of a communication between a plurality of participants. Additionally, the programming instructions are operable to filter the audio stream of the communication into separate audio streams, one for each of the plurality of participants, wherein each of the separate audio streams contains portions of the communication attributable to a respective participant of the plurality of participants. Furthermore, the programming instructions are operable to output the separate audio streams to a storage system.

Abstract translation: 一种在具有计算机可执行代码的计算机基础结构中实现的方法，其具有有形地体现在计算机可读存储介质上的编 编程指令可操作以接收多个参与者之间的通信的音频流。 另外，编程指令可操作用于将通信的音频流过滤成单独的音频流，对于多个参与者中的每个参与者为一个音频流，其中每个单独的音频流包含归属于多个参与者的相应参与者的通信部分 参与者 此外，编程指令可操作以将单独的音频流输出到存储系统。

公开(公告)号：US08374328B2

公开(公告)日：2013-02-12

申请号：US12739759

申请日：2008-11-11

Applicant: Subir Saha ,  Ranjit Avasarala ,  Samir Dilipkumar Saklikar

Inventor： Subir Saha ,  Ranjit Avasarala ,  Samir Dilipkumar Saklikar

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42059 ,  H04M3/5335 ,  H04M2201/41 ,  H04M2203/6045

Abstract: A method and system for adding a caller (102) in a blocked list is provided. The blocked list is stored at a communication server (104). The method includes receiving (604) a call from the caller (102) at a communication device (108). Further, the method includes receiving (606) a set of inputs at the communication device (108) in response to the call. The set of inputs includes a set of instructions to add the caller (102) in the blocked list. Furthermore, the method includes transmitting (608) a call termination request to the communication server (104). The call termination request includes the set of instructions to add the caller (102) in the blocked list. Transmission of the call termination request initiates addition of the caller (102) in the blocked list at the communication server (104).

Abstract translation: 提供了一种用于在被阻止的列表中添加呼叫者（102）的方法和系统。 阻塞列表存储在通信服务器（104）。 该方法包括在通信设备（108）处接收（604）来自呼叫者（102）的呼叫（604）。 此外，该方法包括响应于该呼叫在通信设备（108）处接收（606）一组输入。 该组输入包括一组用于将呼叫者（102）添加到阻塞列表中的指令。 此外，该方法包括向通信服务器（104）发送（608）呼叫终止请求。 呼叫终止请求包括将呼叫者（102）添加到阻塞列表中的一组指令。 呼叫终止请求的发送在通信服务器（104）发起阻塞列表中的呼叫者（102）的添加。

公开(公告)号：US08369499B2

公开(公告)日：2013-02-05

申请号：US12777003

申请日：2010-05-10

Applicant: Nathan Baker

Inventor： Nathan Baker

IPC: H04M15/00

CPC classification number: H04M3/2218 ,  H04M3/42068 ,  H04M3/4878 ,  H04M3/4931 ,  H04M15/00 ,  H04M15/06 ,  H04M15/41 ,  H04M15/43 ,  H04M15/44 ,  H04M15/49 ,  H04M15/50 ,  H04M2201/41 ,  H04M2215/0104 ,  H04M2215/0164 ,  H04M2215/46 ,  H04M2215/52

Abstract: A method is provided for operating a communications system that provides a service, where a plurality of parties may be associated with members of an account with the system to receive the service. The method includes receiving a call from one of a plurality of members of an account, the call including a request for a service, where a common bill is provided for services rendered to the members of the account. An identifier to be used to identify the one party from among the plurality of members is received from the one party among the plurality of members. The common bill is provided for services rendered to the plurality of members of the account to a communications device via a network. In the common bill an indicator is provided of the one party requesting the service in association with a respective entry for the requested service.

Abstract translation: 提供了一种用于操作提供服务的通信系统的方法，其中多个方可以与系统的成员的成员相关联以接收服务。 所述方法包括从帐户的多个成员之一接收呼叫，所述呼叫包括对服务的请求，其中为向所述帐户的成员提供的服务提供通用帐单。 从多个成员中的一方接收用于从多个成员中识别一方的标识符。 为通过网络向通信设备提供给帐户的多个成员的服务提供通用帐单。 在通用票据中，一方向被请求的服务的相应条目结合请求服务的一方提供指示符。

公开(公告)号：US20130005315A1

公开(公告)日：2013-01-03

申请号：US13170274

申请日：2011-06-28

Applicant: Mark R. Lemke ,  Ramy S. Ayoub

Inventor： Mark R. Lemke ,  Ramy S. Ayoub

IPC: H04W4/16

CPC classification number: H04M3/42059 ,  H04M3/42195 ,  H04M3/436 ,  H04M3/53 ,  H04M3/537 ,  H04M2201/41

Abstract: Methods and devices are provided for identifying a caller after receiving a missed call from a calling device that is not associated with the caller. An exemplary method involves obtaining an audio message from the caller, recognizing the caller as being a first contact of the called individual by matching an audio sample associated with the first contact to at least a portion of the audio message, and graphically indicating an association between the first contact and the missed call after recognizing the first contact as the caller.

Abstract translation: 提供方法和设备用于在从呼叫设备接收到未与呼叫者相关联的未接来电之后识别呼叫者。 一种示例性方法包括从呼叫者获得音频消息，通过将与第一联系人相关联的音频样本与音频消息的至少一部分相匹配来识别呼叫者为被叫人的第一联系人，并以图形方式指示 识别第一个联系人作为来电者后的第一个联系人和未接来电。

公开(公告)号：US08306191B2

公开(公告)日：2012-11-06

申请号：US12483674

申请日：2009-06-12

Applicant: Mehmet C. Balasaygun ,  Michael J. Killian

Inventor： Mehmet C. Balasaygun ,  Michael J. Killian

IPC: H04M1/64

CPC classification number: H04M3/533 ,  G10L17/00 ,  H04M3/42042 ,  H04M3/42059 ,  H04M2201/41 ,  H04M2203/301

Abstract: Voice analysis of a subscribers' greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system can analyze the greeting and create a voice signature or voiceprint of the greeting. This voiceprint information can be saved in the system and associated with the subscriber. When a subscriber changes their greeting that was previously analyzed to create a voiceprint, the messaging system can optionally analyze the newly recorded greeting to create a new voiceprint for the subscriber, with the system saving the new voiceprint in the system for future recognition tasks. This voiceprint is then used to identify the true identity of a caller that leaves a voice message.

Abstract translation: 用户问候语的语音分析用于帮助确定呼叫者的真实身份。 当用户记录问候语（例如，用户将其语音作为其默认问候语的一部分或语音邮件系统的自定义问候语）时，系统可以分析问候语并创建语音签名或语音签名的问候语 。 该声纹信息可以保存在系统中并与用户相关联。 当用户改变先前分析的问候语以创建声纹时，消息传递系统可以可选地分析新记录的问候语以为订户创建新的声纹，系统将新的声纹保存在系统中用于将来的识别任务。 然后，该声纹用于标识留下语音消息的呼叫者的真实身份。

公开(公告)号：US20120230226A1

公开(公告)日：2012-09-13

申请号：US13476897

申请日：2012-05-21

Applicant: Marian Croak ,  Hossein Eslambolchi

Inventor： Marian Croak ,  Hossein Eslambolchi

IPC: H04L12/16 ,  H04M1/64 ,  H04M3/42

CPC classification number: H04M3/56 ,  H04M3/385 ,  H04M2201/41 ,  H04M2207/20

Abstract: A method and apparatus for providing access to teleconference services using voice recognition technology to receive information on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. In one embodiment, the service provider enables a caller to enter access information for accessing a conference service using at least one natural language response.

Abstract translation: 公开了一种用于使用语音识别技术访问电话会议服务以接收诸如因特网协议语音（VoIP）和因特网协议（SoIP）网络之类的分组网络上的信息的方法和装置。 在一个实施例中，服务提供商使呼叫者能够使用至少一个自然语言响应来输入访问会议服务的访问信息。