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    AUTOMATED CALLING SYSTEM
    21.
    发明申请
    AUTOMATED CALLING SYSTEM 有权

    公开(公告)号：US20240412733A1

    公开(公告)日：2024-12-12

    申请号：US18812685

    申请日：2024-08-22

    Applicant: GOOGLE LLC

    Inventor： Asaf Aharoni ,  Eyal Segalis ,  Yaniv Leviathan

    IPC: G10L15/22 ,  H04M3/51

    Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

    REDUCING TELEPHONE NETWORK TRAFFIC THROUGH UTILIZATION OF PRE-CALL INFORMATION
    22.
    发明公开
    REDUCING TELEPHONE NETWORK TRAFFIC THROUGH UTILIZATION OF PRE-CALL INFORMATION 审中-公开

    公开(公告)号：US20240205331A1

    公开(公告)日：2024-06-20

    申请号：US18082403

    申请日：2022-12-15

    Applicant: GOOGLE LLC

    Inventor： Yoav Tzur ,  Yaniv Leviathan ,  Yossi Matias ,  Eyal Segalis

    IPC: H04M3/493 ,  G10L15/22 ,  G10L15/30

    CPC classification number: H04M3/493 ,  G10L15/22 ,  G10L15/30 ,  G10L15/1815 ,  G10L2015/223

    Abstract: Implementations receive, via a client device, user input to initiate a telephone call with an entity, and, in response to receiving the user input to initiate the telephone call with the entity and prior to initiating the telephone call with the entity: obtain pre-call information that is stored in association with the entity, and cause the pre-call information that is stored in association with the entity to be provided for presentation to the user via the client device. The pre-call information may include any information that would be provided for presentation to a user subsequent to initiation of the telephone call with the entity. Further, implementations determine, based on user consumption of the pre-call information, whether to (1) proceed with initiating the telephone call with the entity, or (2) refrain from initiating the telephone call with the entity, and cause the client device to implement the appropriate action.

    AUTOMATED CALLING SYSTEM
    25.
    发明申请
    AUTOMATED CALLING SYSTEM 有权

    公开(公告)号：US20230005482A1

    公开(公告)日：2023-01-05

    申请号：US17940732

    申请日：2022-09-08

    Applicant: GOOGLE LLC

    Inventor： Asaf Aharoni ,  Eyal Segalis ,  Yaniv Leviathan

    IPC: G10L15/22 ,  H04M3/51

    Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

    Selecting textual representations for entity attribute values
    29.
    发明授权
    Selecting textual representations for entity attribute values 有权

    公开(公告)号：US10685073B1

    公开(公告)日：2020-06-16

    申请号：US15669799

    申请日：2017-08-04

    Applicant: Google LLC

    Inventor： Eyal Segalis ,  Yaniv Leviathan ,  Yossi Matias ,  Gal Chechik ,  Yoav Tzur ,  Ran El Manor

    IPC: G06F17/30 ,  G06F16/9535 ,  G06F16/335 ,  G06F16/35

    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for selecting textual representations for entity attribute values. One of the methods includes receiving, for presentation to a user, data identifying a relevant entity and a respective presentation attribute value for each of a plurality of presentation attributes associated with the relevant entity; obtaining user profile data for the user; selecting a respective textual representation for each of the presentation attribute values, wherein selecting the textual representations comprises selecting a first alternative textual representation for a first presentation attribute value based on the user profile data; and providing data identifying the entity and the textual representations for presentation to the user.

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