-
公开(公告)号：US11334785B2
公开(公告)日：2022-05-17
申请号：US15885396
申请日：2018-01-31
Applicant: salesforce.com, inc.
Inventor： George Hu , Arvind Krishnan , Justin Maguire, III
IPC: G06N5/02 , G06N3/00 , G06N5/04 , H04L51/02 , G06F16/901 , G06F3/0482
Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.
-
公开(公告)号：US20190187881A1
公开(公告)日：2019-06-20
申请号：US16281602
申请日：2019-02-21
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Arvind Krishnan
IPC: G06F3/0484 , G06Q30/00 , G06Q50/00 , H04L12/58 , H04L29/06
CPC classification number: G06F3/04842 , G06F3/048 , G06Q30/00 , G06Q30/01 , G06Q30/016 , G06Q30/02 , G06Q30/0281 , G06Q50/01 , H04L51/32 , H04L65/403
Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
-
公开(公告)号：US10311364B2
公开(公告)日：2019-06-04
申请号：US14548188
申请日：2014-11-19
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Michael Ramsey , Arvind Krishnan
IPC: G06N5/04
Abstract: Embodiments regard predictive intelligence for service and support. An embodiment of a method includes receiving at an interface for a database system data entered in one or more data fields regarding service of a first case for a first client, the data being received from the first client or from an agent entering data regarding the first case; automatically comparing by the database system the data for the first case with data for other cases stored in a data store of the database system; identifying by the database system one or more similar cases based on the comparison of data; automatically generating by a predictive intelligence algorithm applied by the database system one or more predictive actions for the first case based on the identified one or more similar cases; and transmitting data regarding the one or more predictive actions to the first client or agent.
-
公开(公告)号：US10248297B2
公开(公告)日：2019-04-02
申请号：US14972954
申请日：2015-12-17
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Arvind Krishnan
Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
-
公开(公告)号：US20160085787A1
公开(公告)日：2016-03-24
申请号：US14960160
申请日：2015-12-04
Applicant: Salesforce.com, Inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Larry P.G. Robinson , Michael Ramsey , Arvind Krishnan , Jyoti M. Khubchandani , Jill Blue Lin , Mustafa O. Al-Alami , Jason Aaron Ellis , Christopher A. Myers , Vahn K. Phan , Chitra Gulabrani
IPC: G06F17/30 , H04L29/08 , G06Q30/00 , G06F3/0484
CPC classification number: G06F17/30345 , G06F3/0482 , G06F3/04842 , G06F17/30867 , G06Q10/06 , G06Q30/016 , G06Q50/01 , H04L67/02
Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
-
Patent Agency Ranking
公开(公告)号：US09241017B2
公开(公告)日：2016-01-19
申请号：US13935304
申请日：2013-07-03
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Arvind Krishnan
CPC classification number: G06F3/04842 , G06F3/048 , G06Q30/00 , G06Q30/01 , G06Q30/016 , G06Q30/02 , G06Q30/0281 , G06Q50/01 , H04L51/32 , H04L65/403
Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
Abstract translation: 公开了用于在在线社交网络中的单个用户界面中跨不同域的组件进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括第一组件和第二组件，其中第一组件在第一网络域处从第一数据库系统公开内容，而第二组件在第二网络域处从第二数据库系统公开内容。 在计算设备处接收与第一组件的第一交互，随后在第二组件中提供参考，其中参考包括与第一交互相关的信息。 可以在计算设备处接收关于参考的与第二组件的第二交互。 托管在不同数据库系统上的组件之间的交互可以通过应用程序编程接口（API）进行。
-
公开(公告)号：US20140013246A1
公开(公告)日：2014-01-09
申请号：US13935304
申请日：2013-07-03
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Arvind Krishnan
IPC: H04L29/06
CPC classification number: G06F3/04842 , G06F3/048 , G06Q30/00 , G06Q30/01 , G06Q30/016 , G06Q30/02 , G06Q30/0281 , G06Q50/01 , H04L51/32 , H04L65/403
Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
Abstract translation: 公开了用于在在线社交网络中的单个用户界面中跨不同域的组件进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括第一组件和第二组件，其中第一组件在第一网络域处从第一数据库系统公开内容，而第二组件在第二网络域处从第二数据库系统公开内容。 在计算设备处接收与第一组件的第一交互，随后在第二组件中提供参考，其中参考包括与第一交互相关的信息。 可以在计算设备处接收关于参考的与第二组件的第二交互。 托管在不同数据库系统上的组件之间的交互可以通过应用程序编程接口（API）进行。
-
公开(公告)号：US12045706B2
公开(公告)日：2024-07-23
申请号：US17746690
申请日：2022-05-17
Applicant: salesforce.com, inc.
Inventor： George Hu , Arvind Krishnan , Justin Maguire, III
IPC: G06N5/043 , G06F16/901 , G06N3/006 , H04L51/02 , G06F3/0482
CPC classification number: G06N3/006 , G06F16/9027 , G06N5/043 , H04L51/02 , G06F3/0482
Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.
-
公开(公告)号：US11137885B2
公开(公告)日：2021-10-05
申请号：US16281602
申请日：2019-02-21
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Orjan N. Kjellberg , Arvind Krishnan
Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
-
公开(公告)号：US10970468B2
公开(公告)日：2021-04-06
申请号：US15354755
申请日：2016-11-17
Applicant: salesforce.com, inc.
Inventor： Scott D. Beechuk , Steven Tamm , Orjan Kjellberg , Arvind Krishnan , Benjamin Snyder , Luke A. Ball , Shannon Hale , Khanh Kim P. Nguyen , William Gradin , Anna Bonner Mieritz , Beril Guvendik Maples , Gregg Johnson , Andrew Waite , Evan Michael Moses , Weiping Peng , Scott Peter Perket
IPC: G06F17/20 , G06F40/14 , H04W4/21 , H04W4/60 , H04L29/08 , G06Q50/00 , G06F40/106 , G06F3/0481 , G06F3/0482 , G06Q10/00 , G06F3/0484 , G06Q30/00 , G06F17/21
Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
-
-
-
-
-
-
-
-
-
Search Results
42
records
(took 0.029 seconds)
