公开(公告)号：US12045706B2

公开(公告)日：2024-07-23

申请号：US17746690

申请日：2022-05-17

Applicant: salesforce.com, inc.

Inventor： George Hu ,  Arvind Krishnan ,  Justin Maguire, III

IPC: G06N5/043 ,  G06F16/901 ,  G06N3/006 ,  H04L51/02 ,  G06F3/0482

CPC classification number: G06N3/006 ,  G06F16/9027 ,  G06N5/043 ,  H04L51/02 ,  G06F3/0482

Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.

公开(公告)号：US11334785B2

公开(公告)日：2022-05-17

申请号：US15885396

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： George Hu ,  Arvind Krishnan ,  Justin Maguire, III

IPC: G06N5/02 ,  G06N3/00 ,  G06N5/04 ,  H04L51/02 ,  G06F16/901 ,  G06F3/0482

Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.