公开(公告)号：US11250072B2

公开(公告)日：2022-02-15

申请号：US17062752

申请日：2020-10-05

Applicant: Verint Americas Inc.

Inventor： Fred Brown ,  Mark Zartler ,  Tanya M. Miller

IPC: G06F16/93 ,  G06F16/242 ,  G06F16/2455 ,  G06F40/30 ,  G06F40/40 ,  G06F40/232 ,  G06F40/242 ,  G10L17/22 ,  G06N5/02 ,  G06F16/43 ,  G06F16/25 ,  G06F16/332

Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

公开(公告)号：US20210232245A1

公开(公告)日：2021-07-29

申请号：US17232529

申请日：2021-04-16

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Tanya M. Miller ,  Mark Zartler

IPC: G06F3/048 ,  G06F16/951 ,  G06F16/9032 ,  G06Q10/10

Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.

公开(公告)号：US20200089699A1

公开(公告)日：2020-03-19

申请号：US16694532

申请日：2019-11-25

Applicant: Verint Americas Inc.

Inventor： Tanya Miller ,  Mark Zartler

IPC: G06F16/33

Abstract: Various embodiments are described which leverage techniques for breaking down critical ideas from an inputted phrase into concepts in order to provide a response that is more relevant to the inputted phrase. In this regard, concepts and/or concept patterns are utilized with information retrieval searching to provide more relevant and concise documents in response to an inputted phrase. In addition, concepts and/or concept patterns are utilized with respect to assessing information (e.g., documents) available in a knowledge base and building appropriate pre-defined responses to an inputted phrase.