Abstract:
A sound and video processing system includes: a display, having a rectangular display region, that displays a video image in a circular video-image display region smaller than the rectangular display region; and a sound collector that collects sound. A processor generates emphasized audio data, in which sound is emphasized in at least one direction from a position of the sound collector toward at least one position corresponding to at least one designated location in the video image. In response to receiving designation outside the video-image display region, the processor displays a state display area or an adjustment operation area for the sound to be output from the speaker in a rectangular region which has a diagonal line extending from one of four corners of the rectangular display region to a center of the video-image display region and intersecting with a boundary line of the video-image display region.
Abstract:
A customer service appraisal device which appraises a customer service attitude of a person includes a voice input terminal in which voice of the person is input as a voice signal, a keyword detector which detects one or more predetermined customer service keywords from the voice of the person by acquiring the voice signal, a voice feature acquirer which acquires a voice feature value of the customer service keyword that is detected by the keyword detector, and a customer service score calculator which calculates an appraisal value that is an indicator of good or bad of the customer service attitude of the person based on a detection amount and the voice feature value of the customer service keyword by the keyword detector.
Abstract:
A directivity control apparatus controls a directivity of a sound collected by a first sound collecting unit including a plurality of microphones. The directivity control apparatus includes a directivity forming unit, configured to form a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display unit, and an information obtaining unit, configured to obtain information on a second designated position in the image displayed on the display unit, designated in accordance with a movement of the monitoring target. The directivity forming unit is configured to change the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position obtained by the information obtaining unit.
Abstract:
Sound collection directionality is formed toward a location corresponding to a position designated in a video of a predetermined region which is imaged by a camera apparatus with a microphone array apparatus as a reference, and audio data is collected with high accuracy. In a directionality control system (10), a signal processing unit (33) derives a sound collection direction (θMAh,θMAv) which is directed from an installation position of a microphone array apparatus (2) toward a sound position corresponding to a position designated in video data on a screen of the display device (36) in response to a user's designation of any position in the video data displayed on the screen. The signal processing unit (33) forms sound collection directionality of audio data in the derived sound collection direction (θMAh,θMAv).