公开(公告)号：US11870738B2

公开(公告)日：2024-01-09

申请号：US17403643

申请日：2021-08-16

Applicant: Open Text Corporation

Inventor： James Matthew Downs ,  Byron Steven Pruitt ,  Jeffrey Alan Cole ,  Anthony Wiley

IPC: H04L51/02 ,  G06F16/93 ,  G06F40/186

CPC classification number: H04L51/02 ,  G06F16/93 ,  G06F40/186

Abstract: One embodiment comprises a non-transitory, computer-readable medium embodying thereon computer-executable instructions for receiving a document design, generating a conversation-enabled document from the document design, exposing the conversation-enabled document on a conversation channel, receiving a participant response, updating the conversation-enabled document based the participant response, and rendering a communication page on a second channel using the updated conversation-enabled document. The document design comprises a page template and a conversation template. The page template specifies content of the communication page and a variable to be populated with a first variable value. The conversation template defines a state machine for an automated conversation, the conversation template specifying a variable to which the participant response is to be written.

公开(公告)号：US20230198920A1

公开(公告)日：2023-06-22

申请号：US18168457

申请日：2023-02-13

Applicant: Open Text Corporation

Inventor： James Matthew Downs ,  Byron Steven Pruitt ,  Jeffrey Alan Cole ,  Anthony Wiley

IPC: H04L51/02 ,  G06F16/93 ,  G06F40/186

CPC classification number: H04L51/02 ,  G06F16/93 ,  G06F40/186

Abstract: One embodiment comprises a non-transitory computer readable medium comprising computer-executable instructions executable to access a conversation-enabled document and expose the conversation-enabled document on a conversation channel as a conversation into the conversation-enabled document. The conversation-enabled document can comprise a conversation component for controlling a conversation interface into the conversation-enabled document, the conversation component specifying conversation steps, routing between conversation steps and a document variable to accept a conversation participant response. The computer-executable instructions can be executable to set a document variable value in the conversation-enabled document based on the participant response received via the conversation interface; and render the conversation-enabled document to a response channel using the document variable and the page template.