公开(公告)号：US09384446B2

公开(公告)日：2016-07-05

申请号：US14810421

申请日：2015-07-27

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

IPC: H04M3/00 ,  G06N5/02 ,  G10L17/22 ,  H04M3/51

CPC classification number: G06N5/025 ,  G10L15/26 ,  G10L17/22 ,  G10L25/72 ,  H04M3/5133 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2203/357

Abstract: A management system for guiding an agent in a media-specific dialog has a conversion engine for instantiating ongoing dialog as machine-readable text, if the dialog is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialog. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract translation: 用于在媒体特定对话中指导代理的管理系统具有用于将正在进行的对话作为机器可读文本进行实例化的转换引擎，如果所述对话在语音媒体中，则用于从所述文本确定事实的上下文分析引擎， 基于事实输入来确定规则，以及呈现引擎，用于向代理呈现信息以指导对话中的代理。 上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

公开(公告)号：US20150121460A1

公开(公告)日：2015-04-30

申请号：US14591890

申请日：2015-01-07

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

IPC: H04L29/06

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems.

Abstract translation: 从机器可读介质在计算机化设备上执行的通信软件模块包括使用户能够通过目的地地址将通信事件定向到特定目的地的功能，将目的地地址发送到远程信任机构的功能，用于 发起通信事件，以及用于从远程信任机构接收信任信息的功能，与企业或与目的地地址相关联的人员相关联的信任信息。 提供各种通信模块，例如电子邮件客户端，即时消息系统，聊天系统和语音通信系统。

公开(公告)号：US10726112B2

公开(公告)日：2020-07-28

申请号：US15397655

申请日：2017-01-03

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun ,  Sergey Fedorov

IPC: G06F21/30 ,  H04L29/06 ,  H04L12/725 ,  H04L12/715 ,  H04L12/18 ,  H04L9/32 ,  H04L12/58 ,  H04W12/02 ,  H04N7/15 ,  G06Q10/06 ,  G06Q30/06

Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

公开(公告)号：US09866627B2

公开(公告)日：2018-01-09

申请号：US14948036

申请日：2015-11-20

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin

IPC: G06F15/16 ,  H04L29/08 ,  G06F17/30 ,  G06Q10/10 ,  G06Q10/06

CPC classification number: H04L67/10 ,  G06F17/30566 ,  G06F17/30899 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q10/107

Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.

公开(公告)号：US20160314396A1

公开(公告)日：2016-10-27

申请号：US15197645

申请日：2016-06-29

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

IPC: G06N5/02 ,  G10L15/26 ,  H04M3/51 ,  G10L25/72 ,  G10L17/22

CPC classification number: G06N5/025 ,  G10L15/26 ,  G10L17/22 ,  G10L25/72 ,  H04M3/5133 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2203/357

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

公开(公告)号：US20160012215A1

公开(公告)日：2016-01-14

申请号：US14859198

申请日：2015-09-18

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Vladimirovich Ryabchun

IPC: G06F21/30 ,  H04L29/06 ,  H04N7/15

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

公开(公告)号：US20150319302A1

公开(公告)日：2015-11-05

申请号：US14797037

申请日：2015-07-10

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Nikolay A. Anisimov ,  Vladimir Mezhibovsky ,  Brian Galvin

IPC: H04M3/493 ,  G06Q30/00 ,  G06F17/30

CPC classification number: H04M3/493 ,  G06F17/30882 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q30/016

Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

Abstract translation: 用于组合业务流程或其一部分的系统包括包含可执行规则和定义的业务流程元素的规则库，工作流编排引擎以及可用于流程受益者的至少一个界面。 用于与由至少一个接口进行交互的过程受益人知道和提供的信息用于执行导致组装新业务流程或其部分的一个或多个规则，根据工作流编排规则，新的或修改的过程指导服务 的相关受益人。