公开(公告)号：US09082109B2

公开(公告)日：2015-07-14

申请号：US13625566

申请日：2012-09-24

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Nikolay A. Anisimov ,  Vladimir Mezhibovsky ,  Brian Galvin

IPC: G06F9/44 ,  G06Q10/10 ,  G06Q10/06

CPC classification number: H04M3/493 ,  G06F17/30882 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q30/016

Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

Abstract translation: 用于组合业务流程或其一部分的系统包括包含可执行规则和定义的业务流程元素的规则库，工作流编排引擎以及可用于流程受益者的至少一个界面。 用于与由至少一个接口进行交互的过程受益人知道和提供的信息用于执行导致组装新业务流程或其部分的一个或多个规则，根据工作流编排规则，新的或修改的过程指导服务 的相关受益人。

公开(公告)号：US10171655B2

公开(公告)日：2019-01-01

申请号：US14797037

申请日：2015-07-10

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Nikolay A. Anisimov ,  Vladimir Mezhibovsky ,  Brian Galvin

IPC: H04M3/493 ,  G06F17/30 ,  G06Q30/00 ,  G06Q10/06 ,  G06Q10/10

Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

公开(公告)号：US20150319302A1

公开(公告)日：2015-11-05

申请号：US14797037

申请日：2015-07-10

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Nikolay A. Anisimov ,  Vladimir Mezhibovsky ,  Brian Galvin

IPC: H04M3/493 ,  G06Q30/00 ,  G06F17/30

CPC classification number: H04M3/493 ,  G06F17/30882 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q30/016

Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

Abstract translation: 用于组合业务流程或其一部分的系统包括包含可执行规则和定义的业务流程元素的规则库，工作流编排引擎以及可用于流程受益者的至少一个界面。 用于与由至少一个接口进行交互的过程受益人知道和提供的信息用于执行导致组装新业务流程或其部分的一个或多个规则，根据工作流编排规则，新的或修改的过程指导服务 的相关受益人。