公开(公告)号：US09294497B1

公开(公告)日：2016-03-22

申请号：US14584209

申请日：2014-12-29

Applicant: NICE-SYSTEMS LTD.

Inventor： Pinchas Ben-Or ,  Simon Robins ,  Shlomi Cohen-Ganor ,  Yoav Avneon ,  Diana Shnaider

IPC: H04L29/06 ,  H04L12/26 ,  G06F21/57

CPC classification number: H04L63/1433 ,  G06F21/577

Abstract: A system or method may include receiving, by a processor, data describing a network, wherein the network includes a plurality of entities and links describing relationships between the plurality of entities. The method may further include identifying a set of seed entities from the plurality of entities based on predefined rules. The method may further include generating a set of sub-networks based on the set of identified seed entities, wherein each of the sub-networks may include one or more other entities of the plurality of entities having at least one link to the at least one seed entity. The method may further include calculating a risk score for each of the generated sub-networks.

Abstract translation: 系统或方法可以包括由处理器接收描述网络的数据，其中所述网络包括描述所述多个实体之间的关系的多个实体和链接。 该方法还可以包括基于预定规则从多个实体识别一组种子实体。 该方法还可以包括基于所识别的种子实体的集合来生成一组子网络，其中每个子网络可以包括多个实体中的一个或多个其他实体，其具有至少一个至少一个 种子实体。 该方法还可以包括计算每个所生成的子网络的风险评分。

公开(公告)号：US09256596B2

公开(公告)日：2016-02-09

申请号：US14307520

申请日：2014-06-18

Applicant: NICE-SYSTEMS LTD

Inventor： Maor Nissan ,  Shimrit Artzi ,  Ronny Bretter

IPC: G06F17/28 ,  G06F17/27

CPC classification number: G06F17/2809 ,  G06F17/2715 ,  G06F17/2755 ,  G06F17/2785 ,  G06F17/2795 ,  G10L15/065 ,  G10L15/183

Abstract: A computerized method for adapting a baseline language model, comprising obtaining a textual corpus of documents that comprise textual expressions, incorporating in the baseline language model textual expressions from documents which are determined as relevant to a provided target text based on a plurality of different relevancy determinations between the documents and the provided target text, thereby adapting the baseline language model to form an adapted language model for recognizing terms of a context of the provided target text, wherein the method is automatically performed on an at least one computerized apparatus configured to perform the method.

Abstract translation: 一种用于调整基准语言模型的计算机化方法，包括获得包含文本表达的文档的文本语料库，其中包含基准语言模型的文本表达式，所述文本表达从基于多个不同相关性确定被确定为与所提供的目标文本相关的文档 在所述文档和所提供的目标文本之间，从而使所述基准语言模型适应形成用于识别所提供的目标文本的上下文的术语的适应语言模型，其中，所述方法在被配置为执行所述目标文本的至少一个计算机化设备 方法。

公开(公告)号：US09167093B2

公开(公告)日：2015-10-20

申请号：US13686970

申请日：2012-11-28

Applicant: NICE-SYSTEMS LTD.

Inventor： David Geffen ,  Eshay Livne

IPC: H04M3/00 ,  H04M3/51

CPC classification number: H04M3/5175

Abstract: A system and method for real-time process management. An attribute of a process currently performed may be related to a key performance indicator (KPI) threshold. A system may determine, in real-time, the KPI threshold was breached. An indication may be provided to, for example, a mobile device. Feedback related to an intervention of an expert may be received on the mobile device.

Abstract translation: 一种用于实时流程管理的系统和方法。 当前执行的进程的属性可能与关键性能指标（KPI）阈值有关。 系统可能实时确定KPI阈值被违反。 可以向例如移动设备提供指示。 可以在移动设备上收到与专家干预有关的反馈。

公开(公告)号：US20150293755A1

公开(公告)日：2015-10-15

申请号：US14248367

申请日：2014-04-09

Applicant: NICE-SYSTEMS LTD.

Inventor： Simon ROBINS ,  Pinchas BEN-OR ,  Diana SHNAIDER

IPC: G06F9/445 ,  G06F9/44

Abstract: Method and system for configuring a model and deploying it on a target. The method may include using a processing unit, automatically generating a plugin based on a statistical model, the plugin including variables and issue definitions extracted from the model; and deploying the plugin on a target platform.

Abstract translation: 用于配置模型并在目标上部署模型的方法和系统。 该方法可以包括使用处理单元，基于统计模型自动生成插件，插件包括从模型提取的变量和发布定义; 并在目标平台上部署插件。

公开(公告)号：US20150254233A1

公开(公告)日：2015-09-10

申请号：US14198600

申请日：2014-03-06

Applicant: NICE-SYSTEMS LTD

Inventor： Shimrit ARTZI ,  Maor NISSAN ,  Ronny BRETTER ,  Shai LlOR

IPC: G06F17/28

CPC classification number: G06F17/2715

Abstract: A method for constructing a language model for a domain, comprising incorporating textual terms related to the domain in language models having relevance to the domain that are constructed from clusters of textual data collected from a variety of sources, thus generating an adapted language model adapted for the domain, wherein the textual data is collected from the variety or sources by a computerized apparatus connectable to the variety or sources and wherein the method is performed on an at least one computerized apparatus configured to perform the method.

Abstract translation: 一种用于构建域的语言模型的方法，包括将与所述域相关的文本术语包括在与从所述各种源收集的文本数据的集合构成的所述域相关的语言模型中，从而生成适于 所述域，其中所述文本数据通过可连接到所述种类或源的计算机化装置从所述种类或来源收集，并且其中所述方法在被配置为执行所述方法的至少一个计算机化装置上执行。

公开(公告)号：US09083952B2

公开(公告)日：2015-07-14

申请号：US14089243

申请日：2013-11-25

Applicant: NICE-SYSTEMS LTD.

Inventor： Eran Gonen ,  Elad Golan

IPC: H04N11/02 ,  H04N19/50 ,  H04N19/91

CPC classification number: H04N19/50 ,  H04N19/91

Abstract: System and method for compressing and decompressing of differentially encoded video streams. I-frames of the encoded video stream may be relatively compressed and decompressed, thereby reducing video data size of an already encoded video stream. Compression and decompression may be lossless processes and may typically require relatively low processing power and small memory sizes.

Abstract translation: 用于压缩和解压缩差分编码视频流的系统和方法。 编码视频流的I帧可以被相对压缩和解压缩，从而减少已经编码的视频流的视频数据大小。 压缩和解压缩可以是无损程序，并且通常可能需要相对低的处理能力和小的存储器大小。

公开(公告)号：US20150186334A1

公开(公告)日：2015-07-02

申请号：US14340617

申请日：2014-07-25

Applicant: NICE-SYSTEMS LTD.

Inventor： Suzanne Catherine WELLER

IPC: G06F17/18 ,  G06Q30/02

CPC classification number: G06Q30/0201 ,  G06F17/248 ,  G06F17/30

Abstract: A computer implemented method and system for analysing a set of data records is provided. Each data record comprises a value for each of a plurality of variables and the method comprises receiving a selection of a variable of interest from the plurality of variables; analysing values in the data records of at least one variable of the plurality of variables other than the variable of interest; and using the analysis to create a statistical description of said at least one variable. The statistical description is then used to populate at least one template natural language description of a relationship between the variable of interest, or a value or range of values of the variable of interest, and the variable to which the statistical description applies.

Abstract translation: 提供了一种用于分析一组数据记录的计算机实现的方法和系统。 每个数据记录包括多个变量中的每一个的值，并且该方法包括从多个变量中接收感兴趣的变量的选择; 分析除感兴趣的变量之外的多个变量的至少一个变量的数据记录中的值; 以及使用所述分析来创建所述至少一个变量的统计描述。 统计描述然后用于填充关注变量或感兴趣变量的值的值或范围的至少一个模板自然语言描述以及统计描述适用的变量。

公开(公告)号：US09053046B2

公开(公告)日：2015-06-09

申请号：US14020853

申请日：2013-09-08

Applicant: NICE-SYSTEMS LTD

Inventor： Dan Eidelman ,  Oren Deri

IPC: G06F3/00 ,  G06F13/10

CPC classification number: G06F13/10 ,  H04L29/06027 ,  H04L41/0803 ,  H04L67/303 ,  H04W4/80

Abstract: A method for externally configuring a device, wherein the device is devised for configuring, comprising positioning in a sufficient proximity external to the device a portable object provided with a representation of a configuration data for the device, wherein the representation is according to a standard non-custom industrial practice, further obtaining by the device the representation from the portable object, deciphering the representation into the configuration data by the device, and responsively configuring the device according to the configuration data by the device, and an apparatus for performing the same.

Abstract translation: 一种用于外部配置设备的方法，其中所述设备被设计用于配置，包括在所述设备外部足够接近的位置设置提供有所述设备的配置数据的表示的便携式对象，其中所述表示是根据标准非 由设备进一步获取便携式对象的表示，通过设备将表示解密为配置数据，以及根据设备的配置数据响应地配置设备，以及用于执行该设备的设备。

公开(公告)号：US20150112947A1

公开(公告)日：2015-04-23

申请号：US14059576

申请日：2013-10-22

Applicant: NICE SYSTEMS LTD.

Inventor： Anat MALIN ,  Eran Moshe Talbi ,  Vadim Ilyasov ,  Matan Keret ,  Roni Krivoshey ,  Yoav Bahat ,  Efim Kolodizner ,  Tal Zur

IPC: G06F17/30

CPC classification number: G06F17/30348

Abstract: A system and method for database flow management may include a rule engine which may examine information related to an interaction; select an action queue from the plurality of action queues; and store, in the selected action queue, archiving information related to the interaction. A recorder may select an action queue from the plurality of action queues; extract archiving information from the selected action queue and perform an archiving operation based on the extracted archiving information. The recorder may update an archiving information queue according to a result of the archiving operation. A unit may examine the plurality of archiving information queues to identify completed archiving operations and update a global table to include completed archiving operations. Other embodiments are described and claimed.

Abstract translation: 用于数据库流管理的系统和方法可以包括可以检查与交互相关的信息的规则引擎; 从多个动作队列中选择动作队列; 并在所选择的操作队列中存储与交互相关的信息。 记录器可以从多个动作队列中选择动作队列; 从所选择的操作队列中提取归档信息，并根据提取的归档信息执行归档操作。 记录器可以根据归档操作的结果来更新归档信息队列。 单元可以检查多个归档信息队列以识别完成的存档操作并更新全局表以包括完成的归档操作。 描述和要求保护其他实施例。

公开(公告)号：US08909811B2

公开(公告)日：2014-12-09

申请号：US13748658

申请日：2013-01-24

Applicant: Nice-Systems Ltd.

Inventor： Stas Margolis ,  Leon Portman ,  Mordehai Cory

IPC: G06F15/173 ,  G06F15/16 ,  H04M3/42 ,  H04M3/00 ,  H04L29/06 ,  H04L29/08

CPC classification number: H04M3/42221 ,  H04L63/08 ,  H04L67/1034 ,  H04L67/1089 ,  H04L67/1093

Abstract: System and method for recording communication sessions in a peer-to-peer communication networks. A conference call may be established between an external end-device, a target agent end-device of a call center and a recorder over a peer-to-peer communication network. After the conference call is established, the recorder may receive media transferred between the external end-device and the target agent end-device and record that media.

Abstract translation: 用于在对等通信网络中记录通信会话的系统和方法。 在外部终端设备，呼叫中心的目标代理终端设备和对等通信网络上的记录器之间可建立电话会议。 在电话会议建立之后，录音机可以接收在外部终端设备和目标代理终端设备之间传送的媒体并记录该媒体。