公开(公告)号：US08488761B2

公开(公告)日：2013-07-16

申请号：US10720870

申请日：2003-11-24

申请人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan ,  Shadman Zafar ,  John Wurster

发明人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan ,  Shadman Zafar ,  John Wurster

IPC分类号： H04M1/66 ,  H04M3/42 ,  H04M1/56 ,  H04M15/06

CPC分类号： H04M3/2218 ,  H04M3/36 ,  H04M3/382 ,  H04M3/387 ,  H04M3/42204 ,  H04M3/42221 ,  H04M3/42229 ,  H04M3/436 ,  H04M3/48 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4936 ,  H04M3/537 ,  H04M3/56 ,  H04M15/09 ,  H04M15/41 ,  H04M2201/40 ,  H04M2203/551 ,  H04M2207/12 ,  H04M2215/0164 ,  H04M2215/66 ,  H04Q3/0029 ,  H04Q2213/13034 ,  H04Q2213/13093 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/13282

摘要： A call log associated with outgoing calls originating from calling devices may be established and maintained. Filter parameters may be set to specify which outgoing calls to log. Outgoing call information associated with calls originating from a user's calling devices may be obtained and transmitted to a service center. A server in the service center may determine whether or not to log the outgoing call information based on the filter settings. The outgoing call information may be stored in the call log, which may reside in a database in the service center. The user may access the call log from a user terminal and/or the calling devices. The call log may be used to add contacts to a contact list and facilitate data analyses.

摘要翻译： 可以建立和维护与从呼叫设备发出的呼出呼叫相关联的呼叫日志。 可以设置过滤器参数来指定要登录的呼出。 可以获得与来自用户的呼叫装置的呼叫相关联的呼出信息，并发送到服务中心。 服务中心中的服务器可以基于过滤器设置确定是否记录呼出呼叫信息。 呼出呼叫信息可以存储在呼叫记录中，呼叫记录可以驻留在服务中心的数据库中。 用户可以从用户终端和/或呼叫设备访问呼叫记录。 通话记录可用于将联系人添加到联系人列表中，并促进数据分析。

公开(公告)号：US08483366B2

公开(公告)日：2013-07-09

申请号：US13615006

申请日：2012-09-13

申请人： Flavio Lerda ,  Hugo Hudson ,  Debashish Chatterjee ,  Simon Tickner ,  Marcus Alexander Foster

发明人： Flavio Lerda ,  Hugo Hudson ,  Debashish Chatterjee ,  Simon Tickner ,  Marcus Alexander Foster

IPC分类号： G06F3/14 ,  G08B1/00 ,  H04B1/38 ,  H04M3/00

CPC分类号： H04W4/12 ,  H04M1/56 ,  H04M1/57 ,  H04M1/72519 ,  H04M3/533 ,  H04M2203/551 ,  H04M2250/60

摘要： A computing device displays a call history graphical user interface (GUI). The call history GUI includes a new list and an old list. The new list may include new missed call elements and missed call elements associated with new unopened voicemails. The old list may include other call history GUI elements, such as old missed call elements and missed call elements associated with opened voicemails.

公开(公告)号：US20130173722A1

公开(公告)日：2013-07-04

申请号：US13616750

申请日：2012-09-14

申请人： Valerie Kucharewski ,  Michael Traylor ,  Michael Anthony Buonomo ,  John Panzer ,  Jack Mazzeo

发明人： Valerie Kucharewski ,  Michael Traylor ,  Michael Anthony Buonomo ,  John Panzer ,  Jack Mazzeo

IPC分类号： H04L12/58

CPC分类号： H04L51/36 ,  G06Q10/10 ,  H04M1/274533 ,  H04M3/4931 ,  H04M2203/551 ,  H04M2203/556

摘要： Enabling management of contacts includes passively recognizing a set of contacts that are, as a group, repeatedly sent communications by a member, bringing the member's attention to the recognized set of contacts, enabling the member to name the set of contacts, and enabling the member to address future communications to the set of contacts through use of the name associated by the member with the set of contacts.

摘要翻译： 对联系人的启用管理包括被动地识别作为一组，重复地由成员发送通信的一组联系人，使成员注意到所识别的一组联系人，使得该成员可以命名一组联系人，并使该成员能够 通过使用与该组联系的成员相关联的名称来解决未来与该组联系的通信。

公开(公告)号：US20130170634A1

公开(公告)日：2013-07-04

申请号：US13684624

申请日：2012-11-26

申请人： FIH (Hong Kong) Limited

发明人： GUAN-CHI WU

IPC分类号： H04M3/424

CPC分类号： H04M3/424 ,  H04M2203/551

摘要： An electronic device has a function of redialing a telephone number. If a call of the telephone number hangs up, the electronic device detects if the telephone number satisfies a redial condition. If the telephone number is under the redial condition, the telephone number is redialed automatically. If a number of times of the redialing is more than the redial times, the electronic device stops the redialing.

摘要翻译： 电子设备具有重拨电话号码的功能。 如果电话号码的呼叫挂断，则电子设备检测电话号码是否满足重拨条件。 如果电话号码处于重拨状态，电话号码将自动重拨。 如果重拨次数多于重拨次数，则电子设备停止重拨。

公开(公告)号：US20130156171A1

公开(公告)日：2013-06-20

申请号：US13327319

申请日：2011-12-15

申请人： Stephen R. Springer

发明人： Stephen R. Springer

IPC分类号： H04M1/64

CPC分类号： H04M3/493 ,  H04M1/64 ,  H04M3/42068 ,  H04M2203/2066 ,  H04M2203/551 ,  H04M2203/555

摘要： A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system.

公开(公告)号：US20130150009A1

公开(公告)日：2013-06-13

申请号：US13525517

申请日：2012-06-18

申请人： Christine Baumeister ,  Michael Bates ,  Robert Pines

发明人： Christine Baumeister ,  Michael Bates ,  Robert Pines

IPC分类号： H04M3/493

CPC分类号： H04M3/4931 ,  H04M3/12 ,  H04M3/42059 ,  H04M3/5191 ,  H04M3/5234 ,  H04M3/5235 ,  H04M3/5237 ,  H04M2203/551 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/1337 ,  H04Q2213/13389

摘要： A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems. A secondary router is also provided, configured to route the calls within the first directory assistance system to the primary call routing device The secondary router has a default call distribution logic, such that if the primary call routing device is off-line, the secondary call router routes the calls among the first directory assistance system and the plurality of directory assistance systems according to the default distribution logic.

摘要翻译： 呼叫路由系统使用被配置为从第一目录辅助系统的呼叫者接收目录援助呼叫的主要呼出设备，并且对于每个呼叫来确定它们是否将被第一目录辅助系统处理，或者由第二目录辅助系统 目录辅助系统。 还提供辅助路由器，其被配置为将第一目录辅助系统内的呼叫路由到主呼叫路由设备。次路由器具有默认呼叫分配逻辑，使得如果主呼叫路由设备离线，则辅助呼叫 路由器根据默认分发逻​​辑在第一目录辅助系统和多个目录辅助系统之间路由呼叫。

公开(公告)号：US08447278B2

公开(公告)日：2013-05-21

申请号：US12719055

申请日：2010-03-08

申请人： Robert Pines ,  John Blakeney ,  Christine Baumeister

发明人： Robert Pines ,  John Blakeney ,  Christine Baumeister

IPC分类号： H04M11/10

CPC分类号： H04M3/44 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/4931 ,  H04M3/4933 ,  H04M2203/551 ,  H04M2242/22

摘要： A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

摘要翻译： 通信辅助系统具有第一数据库，其中存有多个列表，每个具有至少一个联系人名称和对应的联系人号码。 设备被配置为从请求至少一个列表的用户的设备接收目录辅助通信。 用于至少一个所述用户的过去请求的列表表被配置为存储从数据库获得的先前请求的列表，如用户先前请求的。 过去请求的列表表由系统生成并被发送以存储在用户的设备上，使得当用户联系系统时，存储在过去请求的列表表上的至少一个列表被屏蔽，系统可以允许 设备与上一个列表上的通信连接请求的列表表。

公开(公告)号：US08428556B2

公开(公告)日：2013-04-23

申请号：US12668573

申请日：2008-07-10

申请人： Kentaro Yamasaki

发明人： Kentaro Yamasaki

IPC分类号： H04M3/16

CPC分类号： H04M3/436 ,  H04L51/12 ,  H04L65/1079 ,  H04M1/66 ,  H04M3/38 ,  H04M2203/551

摘要： Communication from inadmissible communication parties and communication accesses are excluded from an unspecified number of communication parties and communication accesses. A communication management system is provided with a communication device for communicating with communication parties connected through a communication network, a communication control device for controlling the communication, a communication history information memory device for storing communication history information indicative of communication history of the communication device, and a communication admissible party selecting device for selecting communication admissible parties who are admitted to communication with the communication device in accordance with the communication history information, wherein the communication control device has a communication admission control function to carry out admission control of communication from the selected communication parties.

摘要翻译： 来自不可接受的通信方和通信访问的通信从未指定数量的通信方和通信访问中排除。 一种通信管理系统具备通信装置，用于与通过通信网络连接的通信方通信，通信控制装置，用于控制通信;通信历史信息存储装置，用于存储指示通信装置的通信历史的通信历史信息; 以及通信允许方选择装置，用于根据所述通信历史信息选择被允许与所述通信装置通信的通信允许方，其中所述通信控制装置具有通信许可控制功能，以从所选择的所述通信允许方执行通信的准入控制 沟通方

公开(公告)号：US08412173B2

公开(公告)日：2013-04-02

申请号：US11173052

申请日：2005-07-01

申请人： Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

发明人： Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

IPC分类号： H04M3/00

CPC分类号： H04M3/48 ,  H04M2203/551

摘要： A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

摘要翻译： 一种用于提供接触尝试服务的方法包括：通过第一通信方法检测第一用户尝试联系第二用户，并通过第二通信方法检测第一用户与第二用户之间的联系。 该方法还包括移除与第一用户尝试通过第一通信方法联系第二用户的尝试相关联的联系人尝试指示符。

公开(公告)号：US08369495B1

公开(公告)日：2013-02-05

申请号：US12560954

申请日：2009-09-16

申请人： Girish Mallenahally Channakeshava

发明人： Girish Mallenahally Channakeshava

IPC分类号： H04M11/00 ,  H04M1/64

CPC分类号： H04M3/4936 ,  H04M3/42068 ,  H04M2203/551 ,  H04M2203/556

摘要： An interactive voice response system takes into account current and/or historical call data in determining navigation logic for a specific call.

摘要翻译： 交互式语音响应系统在确定用于特定呼叫的导航逻辑时考虑当前和/或历史呼叫数据。