DYNAMIC COGNITIVE ISSUE ARCHIVING AND RESOLUTION INSIGHT

    公开(公告)号:US20180247211A1

    公开(公告)日:2018-08-30

    申请号:US15445120

    申请日:2017-02-28

    CPC classification number: G06Q10/06

    Abstract: A system and method include an analytics engine of a system of an enterprise sharing issues encountered in the system. The method includes storing considerations to be applied to the sharing. The considerations include a service level agreement, contract, or confidentiality agreement. The method also includes deciding to share one or more of the issues based on applying the considerations to each of the issues, and sharing the one of more of the issues with one or more sharing partners based on the applying the considerations.

    DYNAMIC MESSAGE CATEGORIZATION FOR OPTIMIZED MESSAGE TARGETING

    公开(公告)号:US20180165600A1

    公开(公告)日:2018-06-14

    申请号:US15378578

    申请日:2016-12-14

    Abstract: An automated dynamic message categorization system is provided and includes first, second and third processing units. The first processing unit is configured to generate a user interface (UI) and to present the UI to a user. The second processing unit is configured to pull information from a first textual element which has been entered into the UI, to identify second textual elements that are relevant to the first textual element based on the pulled information and to extract textual element identifiers from the second textual elements. The third processing unit is configured to generate, for each extracted textual element identifier, a confidence score describing a degree of correlation between each extracted textual element identifier and the first textual element. The first processing unit is further configured to present to the user each extracted textual element identifier with a corresponding confidence score as a selectable option via the UI.

    SYSTEM IMPACT BASED LOGGING WITH RESOURCE FINDING REMEDIATION

    公开(公告)号:US20170344926A1

    公开(公告)日:2017-11-30

    申请号:US15165200

    申请日:2016-05-26

    Abstract: Embodiments include method, systems and computer program products for system impact-based event logging. Aspects include receiving one or more log events, wherein each of the one or more log event include an error code and a device identifier; performing a data-mining operation on a defect repository based upon the one or more log events and based upon at least one of the device identifier and the error code; deriving one or more enhanced event contexts for the one or more log events based upon the data-mining operation; displaying the one or more log events and the one or more enhanced event contexts; deriving a workflow based upon the enhanced event context for each of the one or more log events; and displaying the workflow, wherein the workflow comprises corrective action items and a time period for completion of each of the corrective action items.

Patent Agency Ranking