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Patent Agency Ranking
1.发明公开公开(公告)号：US20230244686A1
公开(公告)日：2023-08-03
申请号：US17589778
申请日：2022-01-31
Applicant: salesforce.com, inc.
Inventor： Zineb Laraki , Penny Tselikis , Till Christian Bergmann , Michael Weil , Christian Posse , Jason Teller , Alex Edelstein , Sarah Joann Aerni , Mehmet Ezbiderli
IPC: G06F16/25 , G06F16/23 , G06F16/2457 , G06N20/00
CPC classification number: G06F16/254 , G06F16/23 , G06F16/2457 , G06N20/00
Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A system may identify, from an event log including log entries for a tenant of a multi-tenant database system, a pattern of log entries corresponding to main actions and satisfying a frequency threshold. The system may identify log entries associated with the pattern and corresponding to the main actions, detailed actions, or both. The system may retrieve data corresponding to a history field of a data object associated with the pattern and may determine at least a portion of a process flow for the data object according to the pattern and based on the log entries and the historical data. The process flow may include operations to perform using the data object. In some cases, the system may transmit, to a user device, an indication of the portion of the process flow for user review and implementation.
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公开(公告)号：US20230245010A1
公开(公告)日：2023-08-03
申请号：US17589763
申请日：2022-01-31
Applicant: salesforce.com, inc.
Inventor： Sarah Joann Aerni , Zineb Laraki , Penny Tselikis , Till Christian Bergmann , Michael Weil , Christian Posse , Jason Teller , Alex Edelstein , Mehmet Ezbiderli
IPC: G06Q10/06
CPC classification number: G06Q10/063112
Abstract: Methods, systems, apparatuses, devices, and computer program products are described. An intelligent routing system may route a data object to a path in a process flow using a model, such as a machine-learned model. The system may receive a first data object and may route the first data object along a path of the process flow using a random routing procedure, for example, for model training. The routing may involve performing operations based on the path and the features of the first data object. The system may update one or more models based on an outcome of the operations. Following training, the system may insert a model into the process flow at a decision point between paths. The system may receive a second data object and may route the second data object to a path using the model and based on features of the second data object.
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公开(公告)号：US20230306008A1
公开(公告)日：2023-09-28
申请号：US18323281
申请日：2023-05-24
Applicant: salesforce.com, inc.
Inventor： Penny Tselikis , Thomas Besluau
CPC classification number: G06F16/2264 , H04L51/04 , G06F9/451 , G06F16/258 , H04L67/01
Abstract: Computing systems, database systems, and related methods are provided for managing data pertaining to electronic messages. A database system includes a database including a first object having a plurality of content fields corresponding to a first instance of an electronic message configured for a first communication channel and a server coupled to the database and a network to create a second database object corresponding to a second instance of the electronic message configured for a different communication channel, create a multichannel data structure in the database maintaining an association between the first and second objects, automatically populate a subset of content fields of the second object with values copied from the first object based on a mapping between the two communication channels, and thereafter use the second object to generate a version of the electronic message to be communicated to a recipient using the second communication channel.
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公开(公告)号：US11698891B2
公开(公告)日：2023-07-11
申请号：US16526786
申请日：2019-07-30
Applicant: salesforce.com, inc.
Inventor： Penny Tselikis , Thomas Besluau
CPC classification number: G06F16/2264 , G06F9/451 , G06F16/258 , H04L51/04 , H04L67/01
Abstract: Computing systems, database systems, and related methods are provided for managing data pertaining to electronic messages. A database system includes a database including a first object having a plurality of content fields corresponding to a first instance of an electronic message configured for a first communication channel and a server coupled to the database and a network to create a second database object corresponding to a second instance of the electronic message configured for a different communication channel, create a multichannel data structure in the database maintaining an association between the first and second objects, automatically populate a subset of content fields of the second object with values copied from the first object based on a mapping between the two communication channels, and thereafter use the second object to generate a version of the electronic message to be communicated to a recipient using the second communication channel.
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公开(公告)号：US20210034595A1
公开(公告)日：2021-02-04
申请号：US16526786
申请日：2019-07-30
Applicant: salesforce.com, inc.
Inventor： Penny Tselikis , Thomas Besluau
Abstract: Computing systems, database systems, and related methods are provided for managing data pertaining to electronic messages. A database system includes a database including a first object having a plurality of content fields corresponding to a first instance of an electronic message configured for a first communication channel and a server coupled to the database and a network to create a second database object corresponding to a second instance of the electronic message configured for a different communication channel, create a multichannel data structure in the database maintaining an association between the first and second objects, automatically populate a subset of content fields of the second object with values copied from the first object based on a mapping between the two communication channels, and thereafter use the second object to generate a version of the electronic message to be communicated to a recipient using the second communication channel.
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