公开(公告)号：US20230244686A1

公开(公告)日：2023-08-03

申请号：US17589778

申请日：2022-01-31

Applicant: salesforce.com, inc.

Inventor： Zineb Laraki ,  Penny Tselikis ,  Till Christian Bergmann ,  Michael Weil ,  Christian Posse ,  Jason Teller ,  Alex Edelstein ,  Sarah Joann Aerni ,  Mehmet Ezbiderli

IPC: G06F16/25 ,  G06F16/23 ,  G06F16/2457 ,  G06N20/00

CPC classification number: G06F16/254 ,  G06F16/23 ,  G06F16/2457 ,  G06N20/00

Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A system may identify, from an event log including log entries for a tenant of a multi-tenant database system, a pattern of log entries corresponding to main actions and satisfying a frequency threshold. The system may identify log entries associated with the pattern and corresponding to the main actions, detailed actions, or both. The system may retrieve data corresponding to a history field of a data object associated with the pattern and may determine at least a portion of a process flow for the data object according to the pattern and based on the log entries and the historical data. The process flow may include operations to perform using the data object. In some cases, the system may transmit, to a user device, an indication of the portion of the process flow for user review and implementation.

公开(公告)号：US10990694B2

公开(公告)日：2021-04-27

申请号：US16032902

申请日：2018-07-11

Applicant: salesforce.com, inc.

Inventor： Douglas Eliot Chasman ,  David Chungnan Wu ,  Hugh Francis Cockburn ,  Alex Edelstein ,  Antoine Barseni ,  Franck Thomas ,  Antoine Magnier ,  Nhi Nguyen ,  Benoit Dufourd ,  Samantha Reynard ,  Samuel William Bailey

IPC: G06F21/62 ,  G06F21/31 ,  H04L29/08 ,  G06F21/60 ,  G06F16/951 ,  G06F16/958 ,  G06F16/25 ,  G06F16/27 ,  G06F9/50

Abstract: Methods, systems, and devices for processing private data using a workflow action are described. A method may include identifying, at a user device that is authenticated to access a local system, an action of a workflow that is running on an external server that is external to the local system. The action may involve processing private data stored within the local system. The method may further include receiving, at the user device, a direct data query associated with the action, the direct data query including a set of encoded instructions that are self-extracting upon being executed by a browser of the user device. The method may further include executing, by the browser of the user device, the set of encoded instructions to directly access the private data and transmitting an indication of a result of the action based on directly accessing the private data.

公开(公告)号：US20230245010A1

公开(公告)日：2023-08-03

申请号：US17589763

申请日：2022-01-31

Applicant: salesforce.com, inc.

Inventor： Sarah Joann Aerni ,  Zineb Laraki ,  Penny Tselikis ,  Till Christian Bergmann ,  Michael Weil ,  Christian Posse ,  Jason Teller ,  Alex Edelstein ,  Mehmet Ezbiderli

IPC: G06Q10/06

CPC classification number: G06Q10/063112

Abstract: Methods, systems, apparatuses, devices, and computer program products are described. An intelligent routing system may route a data object to a path in a process flow using a model, such as a machine-learned model. The system may receive a first data object and may route the first data object along a path of the process flow using a random routing procedure, for example, for model training. The routing may involve performing operations based on the path and the features of the first data object. The system may update one or more models based on an outcome of the operations. Following training, the system may insert a model into the process flow at a decision point between paths. The system may receive a second data object and may route the second data object to a path using the model and based on features of the second data object.

公开(公告)号：US20220027503A1

公开(公告)日：2022-01-27

申请号：US17231235

申请日：2021-04-15

Applicant: salesforce.com, inc.

Inventor： Douglas Eliot Chasman ,  David Chungnan Wu ,  Hugh Francis Cockburn ,  Alex Edelstein ,  Antoine Barseni ,  Franck Thomas ,  Antoine Magnier ,  Nhi Nguyen ,  Benoit Dufourd ,  Samantha Reynard ,  Samuel William Bailey

IPC: G06F21/62 ,  G06F16/953

Abstract: Methods, systems, and devices for processing private data using a workflow action are described. A method may include identifying, at a user device that is authenticated to access a local system, an action of a workflow that is running on an external server that is external to the local system. The action may involve processing private data stored within the local system. The method may further include receiving, at the user device, a direct data query associated with the action, the direct data query including a set of encoded instructions that are self-extracting upon being executed by a browser of the user device. The method may further include executing, by the browser of the user device, the set of encoded instructions to directly access the private data and transmitting an indication of a result of the action based on directly accessing the private data.

公开(公告)号：US20200097588A1

公开(公告)日：2020-03-26

申请号：US16137353

申请日：2018-09-20

Applicant: salesforce.com, inc.

Inventor： Joel Ragnar Palmert ,  Greg Smolyn ,  Matthew Van Wely ,  Glyn Able Burton ,  Martin Holladay ,  Michael Coughlin ,  Amar Gajanan Deogirika ,  Caroline Joan Liu ,  Alex Edelstein

IPC: G06F17/30

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for facilitating the debug tracing of a Next Best Action (NBA) strategy engine. During debug tracing, a user may interact with a user interface representing execution of the NBA strategy engine. Upon interacting with a node representing a decision point, a corresponding ordered list of options generated by the NBA strategy engine and a set of time values resulting from execution of the corresponding segment of the NBA strategy engine are provided for display in proximity to the node.

公开(公告)号：US20200019720A1

公开(公告)日：2020-01-16

申请号：US16032902

申请日：2018-07-11

Applicant: salesforce.com, inc.

Inventor： Douglas Eliot Chasman ,  David Chungnan Wu ,  Hugh Francis Cockburn ,  Alex Edelstein ,  Antoine Barseni ,  Franck Thomas ,  Antoine Magnier ,  Nhi Nguyen ,  Benoit Dufourd ,  Samantha Reynard ,  Samuel William Bailey

IPC: G06F21/62 ,  G06F17/30 ,  G06F21/60 ,  G06F21/31 ,  H04L29/08

Abstract: Methods, systems, and devices for processing private data using a workflow action are described. A method may include identifying, at a user device that is authenticated to access a local system, an action of a workflow that is running on an external server that is external to the local system. The action may involve processing private data stored within the local system. The method may further include receiving, at the user device, a direct data query associated with the action, the direct data query including a set of encoded instructions that are self-extracting upon being executed by a browser of the user device. The method may further include executing, by the browser of the user device, the set of encoded instructions to directly access the private data and transmitting an indication of a result of the action based on directly accessing the private data.