Invention Grant
- Patent Title: Database systems and related multichannel communication methods
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Application No.: US16526786Application Date: 2019-07-30
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Publication No.: US11698891B2Publication Date: 2023-07-11
- Inventor: Penny Tselikis , Thomas Besluau
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: LKGlobal | Lorenz & Kopf, LLP
- Main IPC: G06F16/22
- IPC: G06F16/22 ; H04L51/04 ; G06F9/451 ; G06F16/25 ; H04L67/01

Abstract:
Computing systems, database systems, and related methods are provided for managing data pertaining to electronic messages. A database system includes a database including a first object having a plurality of content fields corresponding to a first instance of an electronic message configured for a first communication channel and a server coupled to the database and a network to create a second database object corresponding to a second instance of the electronic message configured for a different communication channel, create a multichannel data structure in the database maintaining an association between the first and second objects, automatically populate a subset of content fields of the second object with values copied from the first object based on a mapping between the two communication channels, and thereafter use the second object to generate a version of the electronic message to be communicated to a recipient using the second communication channel.
Public/Granted literature
- US20210034595A1 DATABASE SYSTEMS AND RELATED MULTICHANNEL COMMUNICATION METHODS Public/Granted day:2021-02-04
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