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公开(公告)号：US10942714B2
公开(公告)日：2021-03-09
申请号：US16673254
申请日：2019-11-04
Applicant: salesforce.com, inc.
Inventor： Chetanya Chauhan , Michael Chou , Joseph Shelby Hubick
IPC: G06F9/44 , G06F8/38 , G06F16/951 , G06F16/958 , G06F40/109 , H04L29/08
Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to a CRM website. The protocol may be configured to customize support component add-in code for the CRM website, in some embodiments, at least by customization instructions applicable to the at least one page element of the support component add-in to the CRM website. In some embodiments, the at least one page element may be configured to search at least one support article hosted by the CRM website, display a visual representation of at least one featured category of articles available within the CRM website, and contact support for the CRM website, for example.
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公开(公告)号：US20150052498A1
公开(公告)日：2015-02-19
申请号：US14459246
申请日：2014-08-13
Applicant: salesforce.com, inc.
Inventor： Chetanya Chauhan , Michael Chou , Joseph Shelby Hubick
IPC: G06F9/44
CPC classification number: G06F8/38 , G06F17/214 , G06F17/30864 , G06F17/3089 , G06F17/30893 , H04L67/02 , H04L67/10
Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol includes a plurality of page elements that can be easily edited by the customers without any coding.
Abstract translation: 所公开的技术涉及到实现CRM网站的支持组件外接单元的单页网站的自助服务定制协议。 自助服务定制协议包括可以容易地由客户编辑的多个页面元素，而不需要任何编码。
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公开(公告)号：US10466983B2
公开(公告)日：2019-11-05
申请号：US15996194
申请日：2018-06-01
Applicant: salesforce.com, inc.
Inventor： Chetanya Chauhan , Michael Chou , Joseph Shelby Hubick
IPC: G06F9/44 , G06F8/38 , G06F16/951 , G06F16/958 , G06F17/21 , H04L29/08
Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol may be configured to customize at least one page element of the customized component, wherein the page element is configured to allow a website visitor to interface with a service provided via the website, which may be edited by customers without having to perform coding. In some embodiments, code may be generated for the customized component via an engine.
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公开(公告)号：US10146581B2
公开(公告)日：2018-12-04
申请号：US15405708
申请日：2017-01-13
Applicant: salesforce.com, inc.
Inventor： Adrian Dieter Rapp , Qingqing Liu , Michael Chou
Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.
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公开(公告)号：US20180275974A1
公开(公告)日：2018-09-27
申请号：US15996194
申请日：2018-06-01
Applicant: salesforce.com, inc.
Inventor： CHETANYA CHAUHAN , Michael Chou , Joseph Shelby Hubick
CPC classification number: G06F8/38 , G06F16/951 , G06F16/958 , G06F16/972 , G06F17/214 , H04L67/02 , H04L67/10
Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol may be configured to customize at least one page element of the customized component, wherein the page element is configured to allow a website visitor to interface with a service provided via the website, which may be edited by customers without having to perform coding. In some embodiments, code may be generated for the customized component via an engine.
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Patent Agency Ranking
6.发明申请公开(公告)号：US20180203731A1
公开(公告)日：2018-07-19
申请号：US15405708
申请日：2017-01-13
Applicant: salesforce.com, inc.
Inventor： Adrian Dieter Rapp , Qingqing Liu , Michael Chou
CPC classification number: G06F9/5005 , G06Q50/01
Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.
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公开(公告)号：US09477449B2
公开(公告)日：2016-10-25
申请号：US14957427
申请日：2015-12-02
Applicant: salesforce.com, inc.
Inventor： Chetanya Chauhan , Michael Chou , Joseph Shelby Hubick
CPC classification number: G06F8/38 , G06F17/214 , G06F17/30864 , G06F17/3089 , G06F17/30893 , H04L67/02 , H04L67/10
Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol includes a plurality of page elements that can be easily edited by the customers without any coding.
Abstract translation: 所公开的技术涉及到实现CRM网站的支持组件外接单元的单页网站的自助服务定制协议。 自助服务定制协议包括可以容易地由客户编辑的多个页面元素，而不需要任何编码。
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公开(公告)号：US20210141650A1
公开(公告)日：2021-05-13
申请号：US16949897
申请日：2020-11-19
Applicant: salesforce.com, inc.
Inventor： Adrian Dieter Rapp , Qingqing Liu , Michael Chou
Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.
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9.发明申请公开(公告)号：US20190065264A1
公开(公告)日：2019-02-28
申请号：US16175618
申请日：2018-10-30
Applicant: salesforce.com, inc.
Inventor： Adrian Dieter Rapp , Qingqing Liu , Michael Chou
Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.
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10.发明授权公开(公告)号：US11887033B2
公开(公告)日：2024-01-30
申请号：US16949897
申请日：2020-11-19
Applicant: salesforce.com, inc.
Inventor： Adrian Dieter Rapp , Qingqing Liu , Michael Chou
IPC: G06Q10/0631 , G06F9/50 , G06Q50/00 , G06F9/448
CPC classification number: G06Q10/06316 , G06F9/4498 , G06F9/5005 , G06Q50/01
Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.
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