公开(公告)号：US10936582B2

公开(公告)日：2021-03-02

申请号：US16264484

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy Tran ,  David Angulo ,  David Woodward ,  Abhinav Chadda ,  David Hacker ,  Steven Ness ,  Matt Lagrotte ,  Jason Moody ,  Daniel Marchant ,  Matthew James Mondok ,  Federico Recio ,  Mehmet Gokmen Orun ,  Steven Kostrzewski ,  Christopher Bill ,  Kaustubh Barde ,  Lydia Lodovisi ,  Sarah Flamion ,  Jamin Hall ,  Charles Fineman

IPC: G06F3/00 ,  G06F16/242 ,  G06F16/28 ,  G06F16/23 ,  G06F16/215 ,  G06F16/2458 ,  G06F16/21 ,  G06F16/9035 ,  G06F16/2455 ,  G06F9/54 ,  G06Q30/00

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US20200097476A1

公开(公告)日：2020-03-26

申请号：US16264418

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy Tran ,  David Angulo ,  David Woodward ,  Abhinav Chadda ,  David Hacker ,  Steven Ness ,  Matt Lagrotte ,  Jason Moody ,  Daniel Marchant ,  Matthew James Mondok ,  Federico Recio ,  Mehmet Gokmen Orun ,  Steven Kostrzewski ,  Christopher Bill ,  Kaustubh Barde ,  Lydia Lodovisi ,  Sarah Flamion ,  Jamin Hall ,  Charles Fineman

IPC: G06F16/2455 ,  G06F16/2453 ,  G06F16/242 ,  G06F16/28

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US20190114342A1

公开(公告)日：2019-04-18

申请号：US15940419

申请日：2018-03-29

Applicant: salesforce.com, inc.

Inventor： Mehmet Gokmen Orun ,  David Angulo

IPC: G06F17/30

Abstract: A system receives entity data, including an identification element submitted by an entity for identifying the entity and a contact element submitted by the entity for contacting the entity, from the entity via a department of an enterprise. The system stores an entity identifier cluster including the entity data, if no match exists between the contact element and any contact element in any entity identifier cluster. The system receives other entity data, including another identification element submitted by the entity for identifying the entity and another contact element submitted by the entity for contacting the entity, from the entity via another department of the enterprise. The system stores another entity identifier cluster including the entity data and the other entity data, if a match exists between the contact element and the other contact element. The system outputs data stored by any entity identifier cluster that includes query-identified data.

公开(公告)号：US11803555B2

公开(公告)日：2023-10-31

申请号：US16264418

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy Tran ,  David Angulo ,  David Woodward ,  Abhinav Chadda ,  David Hacker ,  Steven Ness ,  Matt Lagrotte ,  Jason Moody ,  Daniel Marchant ,  Matthew James Mondok ,  Federico Recio ,  Mehmet Gokmen Orun ,  Steven Kostrzewski ,  Christopher Bill ,  Kaustubh Barde ,  Lydia Lodovisi ,  Sarah Flamion ,  Jamin Hall ,  Charles Fineman

IPC: G06F16/2455 ,  G06F16/2453 ,  G06F16/242 ,  G06F16/28

CPC classification number: G06F16/24568 ,  G06F16/2423 ,  G06F16/24534 ,  G06F16/24564 ,  G06F16/288

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US11366805B2

公开(公告)日：2022-06-21

申请号：US16264470

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy Tran ,  David Angulo ,  David Woodward ,  Abhinav Chadda ,  David Hacker ,  Steven Ness ,  Matt Lagrotte ,  Jason Moody ,  Daniel Marchant ,  Matthew James Mondok ,  Federico Recio ,  Mehmet Gokmen Orun ,  Steven Kostrzewski ,  Christopher Bill ,  Kaustubh Barde ,  Lydia Lodovisi ,  Sarah Flamion ,  Jamin Hall ,  Charles Fineman

IPC: G06F16/242 ,  G06F16/28 ,  G06F16/23 ,  G06F16/215 ,  G06F16/2458 ,  G06F16/21 ,  G06F16/9035 ,  G06F16/2455 ,  G06F9/54 ,  G06Q30/00

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US11366804B2

公开(公告)日：2022-06-21

申请号：US16264428

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Leo Duy Tran ,  David Angulo ,  David Woodward ,  Abhinav Chadda ,  David Hacker ,  Steven Ness ,  Matt Lagrotte ,  Jason Moody ,  Daniel Marchant ,  Matthew James Mondok ,  Federico Recio ,  Mehmet Gokmen Orun ,  Steven Kostrzewski ,  Christopher Bill ,  Kaustubh Barde ,  Lydia Lodovisi ,  Sarah Flamion ,  Jamin Hall ,  Charles Fineman

IPC: G06F16/242 ,  G06F16/28 ,  G06F16/23 ,  G06F16/215 ,  G06F16/2458 ,  G06F16/21 ,  G06F16/9035 ,  G06F16/2455 ,  G06F9/54 ,  G06Q30/00

Abstract: Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

公开(公告)号：US10733212B2

公开(公告)日：2020-08-04

申请号：US15940448

申请日：2018-03-29

Applicant: salesforce.com, inc.

Inventor： Mehmet Gokmen Orun ,  David Angulo

IPC: G06F16/28 ,  G06F16/2457 ,  G06Q30/00

Abstract: A system receives entity data and other entity data, including an identification element and another identification element submitted by an entity for identifying the entity, and a contact element and another contact element submitted by the entity for contacting the entity, from the entity via a department and another department of an enterprise. The system generates scores for each of the contact element the other contact element, the scores being based on the contexts associated with the departments of the enterprise and the contact elements. The system stores an entity identifier cluster including the entity data. The system stores another entity cluster including the entity data and the other entity data, if a match exists between the contact element and the other contact element. The system outputs data stored by any entity identifier cluster that includes query-identified data, the output data being based on the scores.

公开(公告)号：US20190114354A1

公开(公告)日：2019-04-18

申请号：US15940448

申请日：2018-03-29

Applicant: salesforce.com, inc.

Inventor： Mehmet Gokmen Orun ,  David Angulo

IPC: G06F17/30

CPC classification number: G06F16/285 ,  G06F16/24578 ,  G06Q30/01

Abstract: A system receives entity data and other entity data, including an identification element and another identification element submitted by an entity for identifying the entity, and a contact element and another contact element submitted by the entity for contacting the entity, from the entity via a department and another department of an enterprise. The system generates scores for each of the contact element the other contact element, the scores being based on the contexts associated with the departments of the enterprise and the contact elements. The system stores an entity identifier cluster including the entity data. The system stores another entity cluster including the entity data and the other entity data, if a match exists between the contact element and the other contact element. The system outputs data stored by any entity identifier cluster that includes query-identified data, the output data being based on the scores.