公开(公告)号：US10606436B2

公开(公告)日：2020-03-31

申请号：US15398022

申请日：2017-01-04

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/00 ,  G06F3/0481 ,  G06Q10/06 ,  G06Q10/10 ,  G06F3/0483 ,  G06F3/0482 ,  G06F3/0485

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

公开(公告)号：US09569060B2

公开(公告)日：2017-02-14

申请号：US13951257

申请日：2013-07-25

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/00 ,  G06F3/0481 ,  G06Q10/06 ,  G06Q10/10

CPC classification number: G06F3/0481 ,  G06F3/0482 ,  G06F3/0483 ,  G06F3/04855 ,  G06Q10/06 ,  G06Q10/10

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

Abstract translation: 公开了用于在基于馈送的交互环境中的用户界面中组合和批量发布馈送项目的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备提供用于在第一用户界面组件中显示的第一提示，其被配置为显示未发布的馈送项。 计算设备在第一提示时接收第一馈送项目的第一馈送项目数据。 响应于组成第二馈送项目的请求，计算设备在第一用户界面组件中显示第二提供项数据的第二提示，而不发布第一馈送项目。 计算设备在第二提示时接收第一记录的第二馈送项目的第二馈送项目数据，第一和第二馈送项目与第一个记录相关。

公开(公告)号：US20140380180A1

公开(公告)日：2014-12-25

申请号：US14477705

申请日：2014-09-04

Applicant: salesforce.com, inc.

Inventor： Marco Casalaina ,  Jason Ellis ,  David Yung ,  Luke Fu ,  Eric Wulff ,  Chitra Gulabrani ,  Sutthipong Thavisomboon ,  Natalie Doan ,  Steve Weiss

IPC: H04L12/24 ,  G06F17/30

CPC classification number: G06F3/0484 ,  G06F3/0481 ,  G06F3/0483 ,  G06F17/30528 ,  G06F17/30554 ,  G06F17/30557 ,  G06F17/30905 ,  G06Q30/016 ,  H04L41/22 ,  H04L41/5061 ,  H04L67/02 ,  H04L67/42 ,  H04M3/5183

Abstract: Various embodiments described or referenced herein are directed to different methods, systems, and computer program products for providing contextual information regarding database records via a user interface. A user interface is provided in a browser in accordance with information received from one or more servers in communication with a database system storing records and contextual information. The user interface comprises a first component and a second component, the first component comprising data of a record stored in the database system, the second component comprising contextual information related to the record data. A modification to the record data is received. A request for updated contextual information is transmitted to the one or more servers, the request identifying at least a portion of the modification. The updated contextual information is received from the one or more servers and displayed in the second component without reloading the user interface.

Abstract translation: 本文描述或引用的各种实施例涉及用于经由用户界面提供关于数据库记录的上下文信息的不同方法，系统和计算机程序产品。 根据从与存储记录和上下文信息的数据库系统通信的一个或多个服务器接收的信息，在浏览器中提供用户界面。 所述用户界面包括第一组件和第二组件，所述第一组件包括存储在所述数据库系统中的记录的数据，所述第二组件包括与所述记录数据相关的上下文信息。 接收对记录数据的修改。 将更新的上下文信息的请求发送到一个或多个服务器，该请求标识修改的至少一部分。 更新的上下文信息从一个或多个服务器接收并显示在第二组件中，而不重新加载用户界面。

公开(公告)号：US10101883B2

公开(公告)日：2018-10-16

申请号：US14520217

申请日：2014-10-21

Applicant: salesforce.com, inc.

Inventor： Marco Casalaina ,  Jason Ellis ,  David Yung ,  Luke Fu ,  Eric Wulff ,  Chitra Gulabrani ,  Sutthipong Thavisomboon ,  Natalie Doan ,  Steve Weiss

IPC: G06F17/30 ,  G06F3/0484 ,  H04L12/24 ,  G06F3/0481 ,  G06F3/0483 ,  G06Q30/00 ,  H04M3/51 ,  H04L29/08 ,  H04L29/06

Abstract: Disclosed are methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. One or more servers of a database system receive an indication of a first event message sent from a second user interface component to a first user interface component of the user interface, the first event message comprising a request to perform a first operation. The one or more servers identify a first one or more trusted data network domains for a first application displayed in the first user interface component. The one or more servers determine that the first one or more trusted data network domains comprise a second data network domain for a third party application displayed in the second user interface component. The one or more servers determine that the first operation is a safe operation and perform the first operation.

公开(公告)号：US09921720B2

公开(公告)日：2018-03-20

申请号：US14264637

申请日：2014-04-29

Applicant: salesforce.com, inc.

Inventor： Margaret Law ,  Rashmi Channarayapattna ,  Jason Ellis ,  Anshu Agarwal ,  Xuefeng Wang

IPC: G06F3/048 ,  G06F3/0483 ,  G06F3/0486 ,  G06F17/30 ,  G06F3/0482

CPC classification number: G06F3/0483 ,  G06F3/0482 ,  G06F3/0486 ,  G06F17/30522

Abstract: In some implementations, a system causes a set of main tabs to be displayed at a first portion of a display. The system is configured to receive a user selection of a selected main tab. In response, the system causes a set of secondary tabs to be displayed at a second portion of the display. The system is configured to receive user input to manipulate the secondary tabs causing a rearrangement of the secondary tabs into a new order and/or causing one or more of the secondary tabs to be hidden. Based on the user input, the system causes the manipulated set of secondary tabs to be displayed and stores information defining the manipulated set of secondary tabs. Upon a subsequent access by the user of a database object associated with the selected main tab, the system causes the manipulated set of secondary tabs to be displayed.

公开(公告)号：US20150040013A1

公开(公告)日：2015-02-05

申请号：US14520217

申请日：2014-10-21

Applicant: salesforce.com, inc.

Inventor： Marco Casalaina ,  Jason Ellis ,  David Yung ,  Luke Fu ,  Eric Wulff ,  Chitra Gulabrani ,  Sutthipong Thavisomboon ,  Natalie Doan ,  Steve Weiss

IPC: H04L12/24 ,  G06F3/0481

CPC classification number: G06F3/0484 ,  G06F3/0481 ,  G06F3/0483 ,  G06F17/30528 ,  G06F17/30554 ,  G06F17/30557 ,  G06F17/30905 ,  G06Q30/016 ,  H04L41/22 ,  H04L41/5061 ,  H04L67/02 ,  H04L67/42 ,  H04M3/5183

Abstract: Disclosed are methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. One or more servers of a database system receive an indication of a first event message sent from a second user interface component to a first user interface component of the user interface, the first event message comprising a request to perform a first operation. The one or more servers identify a first one or more trusted data network domains for a first application displayed in the first user interface component. The one or more servers determine that the first one or more trusted data network domains comprise a second data network domain for a third party application displayed in the second user interface component. The one or more servers determine that the first operation is a safe operation and perform the first operation.

Abstract translation: 公开了用于通过网络浏览器中提供的用户界面提供跨域通信的方法，系统和计算机程序产品。 数据库系统的一个或多个服务器接收从第二用户界面组件发送到用户界面的第一用户界面组件的第一事件消息的指示，第一事件消息包括执行第一操作的请求。 所述一个或多个服务器识别在第一用户界面组件中显示的第一应用的第一个或多个可信数据网络域。 所述一个或多个服务器确定所述第一个或多个可信数据网络域包括用于在所述第二用户界面组件中显示的第三方应用的第二数据网络域。 一个或多个服务器确定第一操作是安全操作并执行第一操作。

公开(公告)号：US20140033076A1

公开(公告)日：2014-01-30

申请号：US13951257

申请日：2013-07-25

Applicant: salesforce.com, inc.

Inventor： Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder ,  Vahn Phan

IPC: G06F3/0481

CPC classification number: G06F3/0481 ,  G06F3/0482 ,  G06F3/0483 ,  G06F3/04855 ,  G06Q10/06 ,  G06Q10/10

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for composing and batch publishing feed items in a user interface in a feed-based interaction context. In some implementations, a computing device provides a first prompt for display in a first user interface component, which is configured to display unpublished feed items. The computing device receives, at the first prompt, first feed item data for a first feed item. Responsive to a request to compose a second feed item, the computing device displays in the first user interface component a second prompt for second feed item data without publishing the first feed item. The computing device receives, at the second prompt, second feed item data for a second feed item of a first record, the first and second feed items being related to the first record.

Abstract translation: 公开了用于在基于馈送的交互环境中的用户界面中组合和批量发布馈送项目的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备提供用于在第一用户界面组件中显示的第一提示，其被配置为显示未发布的馈送项。 计算设备在第一提示时接收第一馈送项目的第一馈送项目数据。 响应于组成第二馈送项目的请求，计算设备在第一用户界面组件中显示第二提供项数据的第二提示，而不发布第一馈送项目。 计算设备在第二提示时接收第一记录的第二馈送项目的第二馈送项目数据，第一和第二馈送项目与第一个记录相关。

公开(公告)号：US20140032713A1

公开(公告)日：2014-01-30

申请号：US13952233

申请日：2013-07-26

Applicant: salesforce.com, inc.

Inventor： Vahn Phan ,  Mustafa Al-Alami ,  Jason Ellis ,  Benjamin Snyder

IPC: H04L29/08

CPC classification number: H04L67/06 ,  H04L67/16

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for providing knowledge items related to a communication in a service environment. In some implementations, a computing device receives, at a server, a communication associated with a record having record information stored in a record database. The record information may be displayed in attribute fields of a first user interface component displayed at a computing device. The computing device may identify a search term associated with the communication, and select one or more knowledge items from one or more knowledge databases, the one or more knowledge items selected as being associated with the identified search term. The computing device may also provide data identifying the selected one or more knowledge items to the computing device for display in a second user interface component, the data identifying the one or more knowledge items as being of one or more item types.

Abstract translation: 公开了用于提供与服务环境中的通信相关的知识项的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备在服务器处接收与具有记录数据库中存储的记录信息的记录相关联的通信。 记录信息可以显示在计算设备上显示的第一用户界面组件的属性字段中。 计算设备可以识别与通信相关联的搜索项，并且从一个或多个知识数据库中选择一个或多个知识项，所选择的一个或多个知识项与所识别的搜索项相关联。 计算设备还可以向计算设备提供标识所选择的一个或多个知识项目的数据，以便在第二用户界面组件中显示，所述数据将一个或多个知识项标识为一个或多个项目类型。

公开(公告)号：US20140032597A1

公开(公告)日：2014-01-30

申请号：US13952344

申请日：2013-07-26

Applicant: salesforce.com, inc.

Inventor： Jason Ellis ,  Benjamin Snyder ,  Vahn K. Phan ,  Mustafa O. Al-Alami

IPC: G06F17/30

CPC classification number: G06F16/95 ,  G06Q10/06 ,  G06Q10/10 ,  H04L67/1097

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for processing communications in a service environment. In some implementations, a computing device receives an incoming communication directed to the service environment. The incoming communication may include first information associated with the communication. The computing device identifies a first one or more user records as having record information matching the first information or having record information matching a variation of the first information. In some implementations, the computing device opens for display, without reloading a user interface provided in a web browser, a first component displaying the record information of the identified first one or more user records, and one or more search fields configured to receive user input data for performing a search.

Abstract translation: 公开了用于在服务环境中处理通信的方法，装置，系统和计算机可读存储介质。 在一些实现中，计算设备接收指向服务环境的传入通信。 传入通信可以包括与通信相关联的第一信息。 计算设备将第一个或多个用户记录识别为具有与第一信息匹配的记录信息或具有与第一信息的变化匹配的记录信息。 在一些实现中，计算设备打开以进行显示，而不重新加载在web浏览器中提供的用户界面，显示所识别的第一个或多个用户记录的记录信息的第一组件以及被配置为接收用户输入的一个或多个搜索字段 用于执行搜索的数据。

公开(公告)号：US09830054B2

公开(公告)日：2017-11-28

申请号：US14477705

申请日：2014-09-04

Applicant: salesforce.com, inc.

Inventor： Marco Casalaina ,  Jason Ellis ,  David Yung ,  Luke Fu ,  Eric Wulff ,  Chitra Gulabrani ,  Sutthipong Thavisomboon ,  Natalie Doan ,  Steve Weiss

IPC: G06F17/30 ,  G06F3/0484 ,  H04L12/24 ,  G06F3/0481 ,  G06F3/0483 ,  G06Q30/00 ,  H04M3/51 ,  H04L29/08 ,  H04L29/06

CPC classification number: G06F3/0484 ,  G06F3/0481 ,  G06F3/0483 ,  G06F17/30528 ,  G06F17/30554 ,  G06F17/30557 ,  G06F17/30905 ,  G06Q30/016 ,  H04L41/22 ,  H04L41/5061 ,  H04L67/02 ,  H04L67/42 ,  H04M3/5183

Abstract: Various embodiments described or referenced herein are directed to different methods, systems, and computer program products for providing contextual information regarding database records via a user interface. A user interface is provided in a browser in accordance with information received from one or more servers in communication with a database system storing records and contextual information. The user interface comprises a first component and a second component, the first component comprising data of a record stored in the database system, the second component comprising contextual information related to the record data. A modification to the record data is received. A request for updated contextual information is transmitted to the one or more servers, the request identifying at least a portion of the modification. The updated contextual information is received from the one or more servers and displayed in the second component without reloading the user interface.