公开(公告)号：US20200097247A1

公开(公告)日：2020-03-26

申请号：US16368238

申请日：2019-03-28

Applicant: salesforce.com, inc.

Inventor： Alan Cardel Molina ,  Carlos Enrique Mogollan Jimenez ,  Chaitanya Malla

IPC: G06F3/16 ,  G06F3/0484 ,  G06F16/2455 ,  G06F16/248

Abstract: Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

公开(公告)号：US20220326907A1

公开(公告)日：2022-10-13

申请号：US17809172

申请日：2022-06-27

Applicant: salesforce.com, inc.

Inventor： Alan Cardel Molina ,  Carlos Enrique Mogollan Jimenez ,  Chaitanya Malla

IPC: G06F3/16 ,  G06F16/248 ,  G06F16/2455 ,  G06F3/0484

Abstract: Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

公开(公告)号：US10915827B2

公开(公告)日：2021-02-09

申请号：US16198449

申请日：2018-11-21

Applicant: salesforce.com, inc.

Inventor： Kristen Noriko Muramoto ,  Son Thanh Chang ,  Clement Jacques Antoine Tussoit ,  Melissa Hoang ,  Chaitanya Malla ,  Orjan N. Kjellberg ,  Carlos Enrique Mogollan Jimenez ,  George Hu

IPC: G06N5/04 ,  G06F9/451 ,  G06N99/00 ,  G06F3/0484 ,  G06F3/0482

Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.

公开(公告)号：US11481184B2

公开(公告)日：2022-10-25

申请号：US17302172

申请日：2021-04-26

Applicant: salesforce.com, inc.

Inventor： Alan Molina ,  Carlos Jimenez ,  Chaitanya Malla

IPC: G06F3/048 ,  G06F3/16 ,  G06F16/248 ,  G06F16/2455 ,  G06F3/0484

Abstract: Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

公开(公告)号：US11016722B2

公开(公告)日：2021-05-25

申请号：US16368238

申请日：2019-03-28

Applicant: salesforce.com, inc.

Inventor： Alan Cardel Molina ,  Carlos Enrique Mogollan Jimenez ,  Chaitanya Malla

IPC: G06F3/048 ,  G06F3/16 ,  G06F16/248 ,  G06F16/2455 ,  G06F3/0484

Abstract: Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

公开(公告)号：US20210311695A1

公开(公告)日：2021-10-07

申请号：US17304204

申请日：2021-06-16

Applicant: salesforce.com, inc.

Inventor： Alan Cardel Molina ,  Carlos Enrique Mogollan Jimenez ,  Chaitanya Malla

IPC: G06F3/16 ,  G06F16/248 ,  G06F3/0484 ,  G06F16/2455

Abstract: Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

公开(公告)号：US20210182716A1

公开(公告)日：2021-06-17

申请号：US17247764

申请日：2020-12-22

Applicant: salesforce.com, inc.

Inventor： Kristen Noriko Muramoto ,  Son Thanh Chang ,  Clement Jacques Antoine Tussoit ,  Melissa Hoang ,  Chaitanya Malla ,  Orjan N. Kjellberg ,  Carlos Enrique Mogollan Jimenez ,  George Hu

IPC: G06N5/04 ,  G06F9/451 ,  G06N99/00 ,  G06F3/0484 ,  G06F3/0482

Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.

公开(公告)号：US11442691B2

公开(公告)日：2022-09-13

申请号：US17304204

申请日：2021-06-16

Applicant: salesforce.com, inc.

Inventor： Alan Cardel Molina ,  Carlos Enrique Mogollan Jimenez ,  Chaitanya Malla

IPC: G06F3/048 ,  G06F3/16 ,  G06F16/248 ,  G06F16/2455 ,  G06F3/0484

Abstract: Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

公开(公告)号：US11416211B2

公开(公告)日：2022-08-16

申请号：US17303753

申请日：2021-06-07

Applicant: salesforce.com, inc.

Inventor： Alan Molina ,  Carlos Jimenez ,  Chaitanya Malla

IPC: G06F3/048 ,  G06F3/16 ,  G06F16/248 ,  G06F16/2455 ,  G06F3/0484

Abstract: Computing systems, database systems, and related conversational updating methods are provided for dynamically updating graphical user interfaces responsive to conversational user inputs received via a chatbot or other conversational interactions with a user. One method involves receiving a conversational user input from a conversation session graphical user interface display presented at a client device, identifying a desire to perform an action with respect to a database component based on the conversational user input, creating a database entry corresponding to the conversational user input, obtaining data corresponding to the conversational user input from a database communicatively coupled to the server, and providing an update to a second graphical user interface display at the client device in response to the conversational user input, wherein the update is influenced by the data corresponding to the conversational user input obtained from the database and reflects the desired action with respect to the database component.

公开(公告)号：US11301766B2

公开(公告)日：2022-04-12

申请号：US17247764

申请日：2020-12-22

Applicant: salesforce.com, inc.

Inventor： Kristen Noriko Muramoto ,  Son Thanh Chang ,  Clement Jacques Antoine Tussoit ,  Melissa Hoang ,  Chaitanya Malla ,  Orjan N. Kjellberg ,  Carlos Enrique Mogollan Jimenez ,  George Hu

IPC: G06N5/04 ,  G06F9/451 ,  G06N99/00 ,  G06F3/04847 ,  G06F3/0482

Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.