公开(公告)号：US20150381801A1

公开(公告)日：2015-12-31

申请号：US14788844

申请日：2015-07-01

Applicant: Verint Americas Inc.

Inventor： Anthony Rajakumar ,  Lisa Guerra ,  Torsten Zeppenfeld ,  Vipul Vyas

IPC: H04M3/22 ,  G10L17/00 ,  G10L25/51

CPC classification number: H04M3/2281 ,  G10L17/00 ,  G10L25/48 ,  G10L25/51 ,  H04M3/2218 ,  H04M3/436 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6027

Abstract: Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving notification of a fraud event including a customer account identifier and a fraud time stamp; determining a time frame that is proximate the fraud time stamp; collecting call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique call event identifier, a voice sample, and a call event time stamp; identifying a first call event belonging to a first speaker and a second call event belonging to a second speaker; and generating a timeline presentation that includes the first call event and call event timestamp and an identification of a first voice sample as belonging to the first speaker, the second call event and call event timestamp and an identification of a second voice sample as belonging to the second speaker.

Abstract translation: 本文提供了用于消除呼叫数据的系统，方法和媒体。 一些示例性方法包括接收包括客户帐户标识符和欺诈时间戳的欺诈事件的通知; 确定接近欺诈时间戳的时间框架; 收集与在确定的时间帧期间发生的客户帐户标识相关联的呼叫事件，每个呼叫事件包括唯一的呼叫事件标识符，语音样本和呼叫事件时间戳; 识别属于第一扬声器的第一呼叫事件和属于第二扬声器的第二呼叫事件; 以及生成包括第一呼叫事件和呼叫事件时间戳的第一语音样本的标识和属于第一说话者的第一语音样本的标识，第二呼叫事件和呼叫事件时间戳以及第二语音样本的标识属于 第二个演讲者