公开(公告)号：US20230038497A1

公开(公告)日：2023-02-09

申请号：US17412056

申请日：2021-08-25

Applicant: Salesforce.com, Inc.

Inventor： Prithvi Krishnan PADMANABHAN

IPC: G06F16/23 ,  G06F9/30 ,  H04L9/08

Abstract: A request may be received to access a digital asset uniquely identified by an identifier within an on-demand database system configured to provide computing services to a plurality of entities via the internet. Ownership of the digital asset may be determined based on ownership of a designated smart contract recorded in a public trust ledger. A plurality of related smart contracts recorded in the public trust ledger may be identified. Each of the related smart contracts may be linked with the designated smart contract. Two or more of the smart contracts may each include a respective one or more non-fungible tokens related to the digital asset. A respective state for two or more of a plurality of modifiable values may be determined. Each of the modifiable values may be being stored within a respective one of the plurality of related smart contracts within the public trust ledger.

公开(公告)号：US20220358462A1

公开(公告)日：2022-11-10

申请号：US17315844

申请日：2021-05-10

Applicant: salesforce.com, inc.

Inventor： Graham OLDFIELD ,  Alex YE ,  Prithvi Krishnan PADMANABHAN

IPC: G06Q10/10 ,  G06F16/9535 ,  G06F16/955 ,  G06F16/9538

Abstract: Providing expert help to a user comprises providing an application for execution on a mobile device of the user associated with an entity. A computer receives entity rules from the entity, the entity rules include a definition of how communication channels are created. The entity rules are stored in a rules database in association with the user. A help request initiated by the user through the application program and sent by the mobile device, the help request comprising a current context of the user comprising a user ID and a task ID of a current task. Using the entity rules, the current context is transformed into search parameters that are used to search a knowledge repository for experts having profiles that match the current context of the user. The entity rules are used to automatically create a communication channel between the user and the experts matching the current context.

公开(公告)号：US20230239348A1

公开(公告)日：2023-07-27

申请号：US17648865

申请日：2022-01-25

Applicant: Salesforce.com, Inc.

Inventor： Prithvi Krishnan PADMANABHAN

IPC: H04L67/1074 ,  H04L9/32 ,  H04L9/00

CPC classification number: H04L67/1074 ,  H04L9/3213 ,  H04L9/50 ,  H04L2209/56 ,  H04L2209/603

Abstract: A request to present digital content at a client machine associated with a designated network identifier may be received. For each of a plurality of preference characteristics, a respective characteristic query message may be transmitted via a network to a respective plurality of identity nodes via a gossip communication protocol defining a peer-to-peer procedure for transmitting information among the plurality of identity nodes. For each of the plurality of preference characteristics, a respective preference identification response message that includes a respective preference value corresponding with the respective preference characteristic may be received. The designated network identifier may be stored in a trust ledger shared among the plurality of identity nodes. A digital content item may be selected based at least in part on the preference values.

公开(公告)号：US20220245560A1

公开(公告)日：2022-08-04

申请号：US17162341

申请日：2021-01-29

Applicant: Salesforce.com, Inc.

Inventor： Puneet DHALIWAL ,  Niv GARBER ,  D. Dustin BREESE ,  Prithvi Krishnan PADMANABHAN ,  Kara CARRERI ,  Rahul MEHTA ,  Raghav ABBOY ,  Yongbo ZUO ,  Abraham REYES

IPC: G06Q10/06 ,  H04W4/021 ,  H04W4/029

Abstract: Described herein are systems, apparatus, methods and computer program products configured to provide tracking and/or status updates for on-site service personnel. Geofences may be utilized to provide for automated updates to a customer. Additionally, tracking links and other communications may be provided to the customer to allow for improved communications with on-site service personnel.

公开(公告)号：US20230245038A1

公开(公告)日：2023-08-03

申请号：US17649497

申请日：2022-01-31

Applicant: Salesforce.com, inc.

Inventor： Prithvi Krishnan PADMANABHAN ,  Yung CHEN ,  Reshma Vasant DIXIT ,  Dai Duong DOAN ,  Puneet DHALIWAL

IPC: G06Q10/08

CPC classification number: G06Q10/0833 ,  G06Q10/087 ,  G06Q10/0835

Abstract: Some implementations of the disclosed systems, apparatus, methods and computer program products provide for shipping management of serialized products. In various embodiments, a product transfer record may be created to track the movement of a group of serialized items of a product from one location to another. A product transfer state may be provided for each of the serialized products within the transfer record. The product transfer state may then be updated to match the status of the transfer of the serialized item.

公开(公告)号：US20230080808A1

公开(公告)日：2023-03-16

申请号：US17517543

申请日：2021-11-02

Applicant: Salesforce.com, Inc.

Inventor： Prithvi Krishnan PADMANABHAN

IPC: G06Q20/38 ,  G06Q20/06 ,  H04L9/32

Abstract: A request to perform an action related to a smart contract recorded on a public trust ledger external to the database system may be received via a communication interface at a database system. The request may authenticate a designated database system account. A determination may be made as to whether the designated database system account is authorized to perform the action by accessing definition information for a public trust ledger synthetic party identifying a plurality of database system accounts authorized to perform one or more actions related to the smart contract. The database system may communicate with a token exchange to perform the action by executing the smart contract when it is determined that the designated database system account is authorized to perform the action.

公开(公告)号：US20230043731A1

公开(公告)日：2023-02-09

申请号：US17410366

申请日：2021-08-24

Applicant: Salesforce.com, Inc.

Inventor： Prithvi Krishnan PADMANABHAN

IPC: G06F16/23 ,  H04L9/30

Abstract: Techniques and mechanisms described herein relate to a database system. A digital asset referenced in one or more database tables within an on-demand database system accessible to a plurality of entities may be identified. The digital asset may be owned by a first one of the plurality of entities. A smart contract that includes a token identifying the digital asset may be generated. The smart contract may be recorded within a distributed trust ledger. The token may be owned by a first account within the distributed trust ledger. The on-demand database system may include a correspondence linking the first entity with the first account. The on-demand database system may be updated to include a reference linking the digital asset with the token.

公开(公告)号：US20200042939A1

公开(公告)日：2020-02-06

申请号：US16051400

申请日：2018-07-31

Applicant: salesforce.com, inc.

Inventor： Prithvi Krishnan PADMANABHAN

IPC: G06Q10/10 ,  G06Q10/06 ,  G06F17/22 ,  G06F17/27 ,  G06F17/28

Abstract: Disclosed herein are system, method, and computer program product embodiments for processing a written-language contract using an industry-specific natural language processing model to determine flows or actions to undertake in a Customer Relationship Management (CRM) solution. A CRM solution may include the ability to receive or create a binding natural-language contract. The CPQ or CRM system may use natural language processing (NLP) to determine terms and conditions included in a natural-language contract. The NLP may further use an industry-specific model that may be determined based on information in the CRM solution to more efficiently and accurately analyze the natural-language contract. The CRM solution may further receive a legal language construct and convert the terms of the legal language construct into a smart contract.

公开(公告)号：US20230080927A1

公开(公告)日：2023-03-16

申请号：US17517522

申请日：2021-11-02

Applicant: Salesforce.com, Inc.

Inventor： Prithvi Krishnan PADMANABHAN

IPC: G06Q20/38 ,  G06Q20/06 ,  H04L9/32

Abstract: A request to exchange of a first quantity of a first fungible digital token type stored within a smart contract instance recorded in a public trust ledger and owned by a first party within the public trust ledger may be received via a communication interface at a database system. The request may authenticate a first account in the database system. The first account may be linked with the first party within the public trust ledger. The smart contract instance may be executed to determine whether the requested exchange is permissible based on one or more transaction rules included within the smart contract instance. The database system may be updated to reflect a transaction recorded within the public trust ledger when it is determined that the requested exchange is permissible.

公开(公告)号：US20220248165A1

公开(公告)日：2022-08-04

申请号：US17162304

申请日：2021-01-29

Applicant: Salesforce.com, Inc.

Inventor： Puneet DHALIWAL ,  Niv GARBER ,  D. Dustin BREESE ,  Prithvi Krishnan PADMANABHAN ,  Kara CARRERI ,  Rahul MEHTA ,  Raghav ABBOY ,  Yongbo ZUO ,  Abraham REYES

IPC: H04W4/021 ,  G06Q10/06 ,  G06Q30/00 ,  H04W4/029

Abstract: Described herein are systems, apparatus, methods and computer program products configured to provide tracking and/or status updates for on-site service personnel. Geofences may be utilized to provide for automated updates to a customer. Additionally, tracking links and other communications may be provided to the customer to allow for improved communications with on-site service personnel.