公开(公告)号：US09667780B1

公开(公告)日：2017-05-30

申请号：US15146959

申请日：2016-05-05

Applicant: Interactive Intelligence Group, Inc.

Inventor： Richard M. Neidermyer ,  Jon C. Melnik

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M3/00 ,  H04M5/00 ,  H04M3/42 ,  H04M3/537 ,  H04M1/57

CPC classification number: H04M3/2272 ,  H04M2203/2027

Abstract: A system and method are presented for analysis of a connection comprising a communication provider and a remote device. Known timing conditions may be used in the analysis to eliminate the impact of analysis delay on the contacted party flow. A point in time may be determined at which a live answer is no longer expected and an answering service answer may be expected using several factors. These factors comprise the routing time to/from the originating provider to a secondary provider as well as the time that the secondary provider alerts before transferring to a voice message service. Live answer determination may be categorized prior to the indication of a far-end connection and before the application of any media analysis routines.

公开(公告)号：US10708418B2

公开(公告)日：2020-07-07

申请号：US15676821

申请日：2017-08-14

Applicant: Interactive Intelligence Group, Inc.

Inventor： Michael W. Hall ,  Kevin Elliott King ,  Jon C. Melnik

IPC: H04M3/42 ,  H04Q3/62 ,  H04Q3/66 ,  H04L29/06 ,  H04L12/725 ,  H04M7/12

Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.

公开(公告)号：US20180048763A1

公开(公告)日：2018-02-15

申请号：US15676821

申请日：2017-08-14

Applicant: Interactive Intelligence Group, Inc.

Inventor： Michael W. Hall ,  Kevin Elliott King ,  Jon C. Melnik

IPC: H04M3/42 ,  H04L12/725

CPC classification number: H04M3/42102 ,  H04L45/3065 ,  H04L65/00 ,  H04M3/42306 ,  H04M7/128 ,  H04Q3/62 ,  H04Q3/66 ,  H04Q2213/13097

Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.