公开(公告)号：US10708418B2

公开(公告)日：2020-07-07

申请号：US15676821

申请日：2017-08-14

Applicant: Interactive Intelligence Group, Inc.

Inventor： Michael W. Hall ,  Kevin Elliott King ,  Jon C. Melnik

IPC: H04M3/42 ,  H04Q3/62 ,  H04Q3/66 ,  H04L29/06 ,  H04L12/725 ,  H04M7/12

Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.

公开(公告)号：US20180048763A1

公开(公告)日：2018-02-15

申请号：US15676821

申请日：2017-08-14

Applicant: Interactive Intelligence Group, Inc.

Inventor： Michael W. Hall ,  Kevin Elliott King ,  Jon C. Melnik

IPC: H04M3/42 ,  H04L12/725

CPC classification number: H04M3/42102 ,  H04L45/3065 ,  H04L65/00 ,  H04M3/42306 ,  H04M7/128 ,  H04Q3/62 ,  H04Q3/66 ,  H04Q2213/13097

Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.