公开(公告)号：US10404853B2

公开(公告)日：2019-09-03

申请号：US15256293

申请日：2016-09-02

Applicant: CenturyLink Intellectual Property LLC

Inventor： Stephen R. Smith

IPC: H04M3/22 ,  G10L25/51 ,  H04M3/42

Abstract: Novel tools and techniques might provide for implementing call monitoring, and, in particular embodiments, to methods, systems, apparatuses, and computer software for implementing self-learning corrections facility call monitoring. In some embodiments, a method might comprise an automated call monitor monitoring a voice or video call between a call participant and a prison inmate, and analyzing at least one of conversation content of the call, voice characteristics of the call participant and/or the prison inmate, and/or (for video calls) body language of the parties to the call, to determine whether the conversation content, voice characteristics, and/or body language are indicative of impermissible content and/or impermissible conduct (i.e., indicative of past, present, and/or future criminal behavior or acts, and the like). The automated call monitor might flag calls that present such indications of impermissible content and/or conduct, for review by corrections facility personnel, and might self-learn based on input by such personnel.

公开(公告)号：US20170264739A1

公开(公告)日：2017-09-14

申请号：US15256293

申请日：2016-09-02

Applicant: CenturyLink Intellectual Property LLC

Inventor： Stephen R. Smith

IPC: H04M3/22 ,  G10L15/08

CPC classification number: H04M3/2281 ,  G10L25/51 ,  H04M3/42221 ,  H04M2201/41

Abstract: Novel tools and techniques might provide for implementing call monitoring, and, in particular embodiments, to methods, systems, apparatuses, and computer software for implementing self-learning corrections facility call monitoring. In some embodiments, a method might comprise an automated call monitor monitoring a voice or video call between a call participant and a prison inmate, and analyzing at least one of conversation content of the call, voice characteristics of the call participant and/or the prison inmate, and/or (for video calls) body language of the parties to the call, to determine whether the conversation content, voice characteristics, and/or body language are indicative of impermissible content and/or impermissible conduct (i.e., indicative of past, present, and/or future criminal behavior or acts, and the like). The automated call monitor might flag calls that present such indications of impermissible content and/or conduct, for review by corrections facility personnel, and might self-learn based on input by such personnel.