公开(公告)号：US10860979B2

公开(公告)日：2020-12-08

申请号：US14623775

申请日：2015-02-17

Applicant: NICE-SYSTEMS LTD.

Inventor： David Geffen ,  Eshay Livne ,  Omer Abramovich ,  Eyal Eshel

IPC: G06Q10/10 ,  G10L13/08 ,  G06F3/16

Abstract: A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.

公开(公告)号：US10447562B2

公开(公告)日：2019-10-15

申请号：US15062119

申请日：2016-03-06

Applicant: NICE-SYSTEMS LTD

Inventor： Alexander Vaindiner ,  Iftach Smith ,  Vadim Grinevich

IPC: H04L12/26 ,  H04L12/24 ,  H04L29/08

Abstract: A system and method for detecting and monitoring screen connectivity malfunctions, and generating alerts regarding presence of connectivity malfunctions, while identifying the user interface element that caused the connectivity malfunction.

公开(公告)号：US09947320B2

公开(公告)日：2018-04-17

申请号：US14538833

申请日：2014-11-12

Applicant: NICE-SYSTEMS LTD

Inventor： Gennadi Lembersky ,  Maor Nissan ,  Ronny Bretter

IPC: G10L21/00 ,  G10L15/00 ,  G10L15/26 ,  G06Q10/06 ,  G10L25/48 ,  G10L15/18 ,  G10L15/197 ,  G10L15/08 ,  H04M3/42 ,  H04M3/51

CPC classification number: G10L15/26 ,  G06Q10/06398 ,  G10L15/1815 ,  G10L15/197 ,  G10L25/48 ,  G10L2015/088 ,  H04M3/42221 ,  H04M3/5175

Abstract: A method, computerized apparatus and computer program product for determining script compliance in interactions, the method comprising: receiving one or more indexed audio interaction; receiving a text representing a script; automatically extracting two or more key terms from the script; automatically generating a query representing the script, comprising: receiving one or more constraint associated with the at least two key terms; and determining spotted key terms of the key terms that appear in the indexed audio interactions; determining complied constraints based on a number of words difference between two key terms of the at least two key terms; and determining a relevance score for each of the indexed audio interactions, based on the spotted key terms and the complied constraints.

公开(公告)号：US20170092262A1

公开(公告)日：2017-03-30

申请号：US14870771

申请日：2015-09-30

Applicant: NICE-SYSTEMS LTD

Inventor： Alon PINHASI ,  Tzach ASHKENAZI

IPC: G10L15/02 ,  G10L15/06 ,  G10L15/14

CPC classification number: G10L15/02 ,  G10L15/08 ,  G10L2015/088

Abstract: Embodiments of the disclosed subject matter include a system and method for improving a phrase spotting score. The method may include providing a test speech and a transcription thereof, obtaining an input phrases in a textual form for spotting in the provided test speech, generating a phonetic transcription for the input phrase, and applying a classifying model to the phonetic transcription of the test speech according to a posterior probability feature and to a set of phrase spotting features related to the input phrase, the phrase spotting features selected from features extracted from a decoding process of the phrase, context-based features, and/or a combination thereof, thereby spotting the given phrase with a confidence score. The classifying model is priorly trained for spotting the input phrase according to the posterior probability feature and to the plurality of phrase spotting features.

公开(公告)号：US09538207B2

公开(公告)日：2017-01-03

申请号：US14097555

申请日：2013-12-05

Applicant: NICE-SYSTEMS LTD.

Inventor： Yaron Shmueli

IPC: H04N7/173 ,  H04N21/234 ,  H04N21/24 ,  H04N21/2747

CPC classification number: H04N21/23406 ,  H04N21/23418 ,  H04N21/2408 ,  H04N21/2747

Abstract: A system and method for managing video storage in a network including continuously receiving in real time, at a recording server, from an edge device having a local storage, a plurality of incoming packets pertaining to a video stream, determining that at least one packet of the video stream is missing, and retrieving from the edge device the missing packets stored in the local storage, while continuing receiving additional incoming packets pertaining to the video stream in real time.

Abstract translation: 一种用于管理网络中的视频存储的系统和方法，包括：实时地，在记录服务器处，从具有本地存储器的边缘设备连续接收与视频流有关的多个输入分组，确定至少一个分组 视频流丢失，并且从边缘设备检索存储在本地存储器中的丢失的数据包，同时继续接收与视频流有关的额外的传入数据包。

公开(公告)号：US20160335244A1

公开(公告)日：2016-11-17

申请号：US14980056

申请日：2015-12-28

Applicant: NICE-SYSTEMS LTD.

Inventor： Hila WEISMAN ,  Peter IZSAK ,  Inna ACHLOW ,  Victor SHAFRAN

IPC: G06F17/27 ,  G06F17/22

Abstract: Systems and methods for text normalization in a plurality of noisy channels receive a text entry and channel origin data of the text entry; determine whether the text entry matches an in-vocabulary (IV) entry or whether the text entry is an out-of-vocabulary (OOV) entry; if the text entry is determined to have a matching IV entry, output the matching IV entry, and if the text entry is determined to be an OOV entry, implement a channel-specific error-type adapter framework based on the channel origin data, wherein the channel-specific error-type adapter framework is optimized for a specific channel from which the text entry originated; normalize the text entry using the channel-specific error-type adapter framework; and output one or more candidate normalized forms of the text entry.

Abstract translation: 用于多个噪声信道中的文本归一化的系统和方法接收文本条目的文本输入和信道原始数据; 确定文本条目是否与词汇（IV）条目匹配，或者文本条目是否是词汇外（OOV）条目; 如果确定文本条目具有匹配的IV条目，则输出匹配的IV条目，并且如果文本条目被确定为OOV条目，则基于信道原始数据实现特定于信道的错误类型的适配器框架，其中 通道特定的错误类型适配器框架针对来自文本条目的特定通道进行了优化; 使用特定于通道的错误类型适配器框架对文本条目进行归一化; 并输出文本条目的一个或多个候选标准化形式。

公开(公告)号：US09489445B2

公开(公告)日：2016-11-08

申请号：US13799915

申请日：2013-03-13

Applicant: NICE-SYSTEMS LTD.

Inventor： Roi Amir ,  Dan Sharon ,  Eyal Strassburg

IPC: G06F17/30

CPC classification number: G06F17/30165 ,  G06F17/3012 ,  G06F17/30194 ,  G06F17/30598

Abstract: A generic categorization method may include receiving interaction data on a distributed computing system operating on a plurality of computing nodes. The distributed computing system may distribute the received interaction data across the plurality of nodes. On each node, categorization rules may be applied to the interaction data via parallel processing. The results, which may include a category associated with each interaction, may be written to a distributed storage system. A user interface may allow a user to define the categorization rules and schemas of interaction data.

Abstract translation: 通用分类方法可以包括在多个计算节点上操作的分布式计算系统上接收交互数据。 分布式计算系统可以在多个节点之间分配所接收的交互数据。 在每个节点上，分类规则可以通过并行处理应用于交互数据。 可以将包括与每个交互相关联的类别的结果写入分布式存储系统。 用户界面可以允许用户定义交互数据的分类规则和模式。

公开(公告)号：US20160275945A1

公开(公告)日：2016-09-22

申请号：US14934467

申请日：2015-11-06

Applicant: NICE-SYSTEMS LTD.

Inventor： Oren ELISHA ,  Merav BEN-ASHER

IPC: G10L15/187 ,  G10L15/18 ,  G06F17/30 ,  G10L15/26

CPC classification number: G06F17/30684 ,  G06F17/30746 ,  G06F17/30755 ,  G10L15/26 ,  G10L25/54 ,  G10L2015/025

Abstract: A system and method for searching for an element in speech related documents may include transcribing a set of speech recordings to a set of phoneme strings and including the phoneme strings in a set of phonetic transcriptions. A system and method may reverse-index the phonetic transcriptions according to one or more phonemes such that the one or more phonemes can be used as a search key for searching the phoneme in the phonetic transcriptions. A system and method may transcribe a textual search term into a set of search phoneme strings and use the set of search phoneme strings to search for an element in the set of phonetic transcriptions.

Abstract translation: 用于搜索语音相关文档中的元素的系统和方法可以包括将一组语音记录转录成一组音素串，并且在一组语音转录中包括音素串。 系统和方法可以根据一个或多个音素对语音转录进行反向索引，使得一个或多个音素可以用作搜索键，用于在语音转录中搜索音素。 系统和方法可以将文本搜索词转录成一组搜索音素串，并使用该组搜索音素字符串来搜索该组语音转录中的元素。

公开(公告)号：US20160189176A1

公开(公告)日：2016-06-30

申请号：US14583709

申请日：2014-12-28

Applicant: NICE-SYSTEMS LTD.

Inventor： Leonard Michael NEWNHAM

IPC: G06Q30/02

CPC classification number: G06Q30/0202 ,  G06Q30/00

Abstract: Methods and systems for calculating a current response rate to an offer are disclosed. Examples of offers include but are not limited to design options for a web page and scripts used by operators in a call center. An offer may be served multiple times to one or more users and the current response rate may be determined for a point in time. The method may comprise obtaining estimates of response rate in successive iterations of response rate estimation. Each estimate may be determined over a period of time ending at the point in time, and each estimate may be determined over a larger period of time than the previous estimate. A range of uncertainty may be defined by upper and lower bounds for the estimates of response rate, with at least the first estimate being within the range of uncertainty. Each estimate may be compared to one or both of the upper and lower bounds and the result of the comparison may be used in the selection of one of the estimates as the calculated current response rate.

Abstract translation: 公开了用于计算报价的当前响应速率的方法和系统。 优惠的示例包括但不限于网络的设计选项和呼叫中心的运营商使用的脚本。 可以向一个或多个用户多次提供优惠，并且可以针对某个时间点确定当前的响应率。 该方法可以包括在响应速率估计的连续迭代中获得响应速率的估计。 可以在时间点结束的时间段内确定每个估计，并且可以在比先前估计的更长的时间段内确定每个估计。 不确定性范围可以由响应率估计的上限和下限定义，至少第一个估计值在不确定性的范围内。 每个估计可以与上限和下限中的一个或两个进行比较，并且比较结果可用于选择一个估计值作为计算出的当前响应率。

公开(公告)号：US09374315B2

公开(公告)日：2016-06-21

申请号：US14250852

申请日：2014-04-11

Applicant: NICE-SYSTEMS LTD.

Inventor： Tal Zur ,  Efim Kolodizner

IPC: G06F15/173 ,  H04L12/911 ,  H04L1/22

CPC classification number: H04L47/783 ,  G06F9/52 ,  G06F11/2028 ,  G06F11/2038 ,  H04L1/22

Abstract: A computing system comprising multiple computing resources in which one resource assumes spare status using a spare election algorithm. According to the algorithm each computing resource on initialization requests permission to assume spare state from the other computing resources. Then if all of the other computing resources grant the permission the requesting computing resource assumes spare state. If one of the other computing resources does not grant the permission to the requesting resource then the requesting resource assumes normal state.

Abstract translation: 一种包括多个计算资源的计算系统，其中一个资源使用备用选择算法进行备用状态。 根据该算法，每个初始化计算资源请求从其他计算资源中获得备用状态的权限。 然后，如果所有其他计算资源授予请求计算资源占用备用状态的权限。 如果其他计算资源之一不授予请求资源的权限，则请求资源将呈现正常状态。