- 专利标题: System architecture for fraud detection
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申请号: US16661593申请日: 2019-10-23
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公开(公告)号: US10887452B2公开(公告)日: 2021-01-05
- 发明人: James DelloStritto , Joshua Tindal Gray , Ryan Thomas Schneider , Wade Walker Ezell , Ajay Pandit
- 申请人: Verint Americas Inc.
- 申请人地址: US GA Alpharetta
- 专利权人: Verint Americas Inc.
- 当前专利权人: Verint Americas Inc.
- 当前专利权人地址: US GA Alpharetta
- 代理机构: Meunier Carlin & Curfman LLC
- 主分类号: H04M3/22
- IPC分类号: H04M3/22 ; H04M3/42 ; H04M3/51 ; H04M3/523
摘要:
An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.
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