公开(公告)号：US11227027B2

公开(公告)日：2022-01-18

申请号：US16123932

申请日：2018-09-06

Applicant: salesforce.com, inc.

Inventor： William Chang ,  Cordelia McGee-Tubb ,  Benjamin Drasin ,  Jacob Roussel

IPC: G06F16/957 ,  G06F16/958 ,  G06F16/955 ,  G09B21/00

Abstract: Disclosed herein are device, system and method embodiments for managing accessibility on customer web pages. A user device operates by receiving selection of a control of an embedded application presented in a webpage including visible content, receiving configuration code associated with the embedded application instance, and presenting a modal dialog on the webpage generated based on the embedded application instance and the configuration code. Further, the user device disables access by an assistive technology to Hypertext Markup Language elements associated with the visible content in response to the presentation of the modal dialog.

公开(公告)号：US11100813B2

公开(公告)日：2021-08-24

申请号：US16407785

申请日：2019-05-09

Applicant: salesforce.com, inc.

Inventor： Nishant Agarwal ,  William Chang ,  Cordelia McGee-Tubb

IPC: G06F9/54 ,  G09B21/00 ,  H04L12/58

Abstract: A system for managing content sent to a screen reader is provided. The system is configured to monitor the context of a window, wherein the window context is minimized or active; and when the window context is minimized: monitor for a received textual message in a dynamic area of the window; generate, for each consecutive time interval of a pre-determined fixed time period, an announcement, for each textual message context, indicating that a textual message of a particular context has been detected responsive to the first textual message of the particular context being detected during the time interval and not for any subsequent textual message of the particular context detected during the time interval; and send one announcement for each textual message context per time interval to the screen reader if at least one textual message for a particular context was received during the time interval.

公开(公告)号：US20210136011A1

公开(公告)日：2021-05-06

申请号：US16671059

申请日：2019-10-31

Applicant: salesforce.com, inc.

Inventor： William Chang ,  Benjamin Drasin ,  Justin MacMillin

IPC: H04L12/58

Abstract: A method for providing a customizable chat window for a webpage is disclosed. The method comprises: receiving a user-specific component customized by a first user that identifies user-selected customizations for a chat message user interface (UI) of the first user; providing a snippet of code from a host chat application to a computing device associated with the first user to add to the webpage of the first user wherein activation of the snippet of code at the webpage of the first user causes the host chat application to be bootstrapped and causes the chat message UI of the first user to be loaded with the user-selected customizations; providing second code for rendering the chat message UI of the first user along with the user-selected customizations for the chat message UI, over a network, to a computing device associated with a second user; and modifying an actual chat message that is communicated using the chat message UI by applying the user-selected customizations to the chat message.

公开(公告)号：US20200082023A1

公开(公告)日：2020-03-12

申请号：US16123932

申请日：2018-09-06

Applicant: salesforce.com, inc.

Inventor： William Chang ,  Cordelia McGee-Tubb ,  Benjamin Drasin ,  Jacob Roussel

IPC: G06F17/30

Abstract: Disclosed herein are device, system and method embodiments for managing accessibility on customer web pages. A user device operates by receiving selection of a control of an embedded application presented in a webpage including visible content, receiving configuration code associated with the embedded application instance, and presenting a modal dialog on the webpage generated based on the embedded application instance and the configuration code. Further, the user device disables access by an assistive technology to Hypertext Markup Language elements associated with the visible content in response to the presentation of the modal dialog.

公开(公告)号：US10986051B1

公开(公告)日：2021-04-20

申请号：US16671059

申请日：2019-10-31

Applicant: salesforce.com, inc.

Inventor： William Chang ,  Benjamin Drasin ,  Justin MacMillin

IPC: H04L12/58

Abstract: A method for providing a customizable chat window for a webpage is disclosed. The method comprises: receiving a user-specific component customized by a first user that identifies user-selected customizations for a chat message user interface (UI) of the first user; providing a snippet of code from a host chat application to a computing device associated with the first user to add to the webpage of the first user wherein activation of the snippet of code at the webpage of the first user causes the host chat application to be bootstrapped and causes the chat message UI of the first user to be loaded with the user-selected customizations; providing second code for rendering the chat message UI of the first user along with the user-selected customizations for the chat message UI, over a network, to a computing device associated with a second user; and modifying an actual chat message that is communicated using the chat message UI by applying the user-selected customizations to the chat message.