公开(公告)号：US10686739B2

公开(公告)日：2020-06-16

申请号：US16164649

申请日：2018-10-18

Applicant: salesforce.com, inc.

Inventor： Anal Shah ,  Justin MacMillin

IPC: H04L12/58 ,  H04L29/08 ,  H04L12/18 ,  G06F16/958

Abstract: A method for browser-based chat messaging is provided. The method presents browser-based presentation interfaces, including a master and at least one slave, and including a chat messaging interface for the master; establishes a single communication session with a server system, by the master; receives chat data, by the chat messaging interface of the master via the single communication session, including rich content comprising graphical elements, enhanced formatting, and interactive functionality; stores the chat data including the rich content in session storage for the master; renders the chat data including the rich content, by the chat messaging interface of the master; provides updated chat data including the rich content to the slaves, by the master via a broadcast pipeline for the browser application; and presents the updated chat data by re-rendering the chat data including the rich content, via secondary chat messaging interfaces corresponding to the slaves.

公开(公告)号：US20210136011A1

公开(公告)日：2021-05-06

申请号：US16671059

申请日：2019-10-31

Applicant: salesforce.com, inc.

Inventor： William Chang ,  Benjamin Drasin ,  Justin MacMillin

IPC: H04L12/58

Abstract: A method for providing a customizable chat window for a webpage is disclosed. The method comprises: receiving a user-specific component customized by a first user that identifies user-selected customizations for a chat message user interface (UI) of the first user; providing a snippet of code from a host chat application to a computing device associated with the first user to add to the webpage of the first user wherein activation of the snippet of code at the webpage of the first user causes the host chat application to be bootstrapped and causes the chat message UI of the first user to be loaded with the user-selected customizations; providing second code for rendering the chat message UI of the first user along with the user-selected customizations for the chat message UI, over a network, to a computing device associated with a second user; and modifying an actual chat message that is communicated using the chat message UI by applying the user-selected customizations to the chat message.

公开(公告)号：US20200127951A1

公开(公告)日：2020-04-23

申请号：US16164649

申请日：2018-10-18

Applicant: salesforce.com, inc.

Inventor： Anal Shah ,  Justin MacMillin

IPC: H04L12/58 ,  H04L29/08 ,  G06F17/30 ,  H04L12/18

Abstract: A method for browser-based chat messaging is provided. The method presents browser-based presentation interfaces, including a master and at least one slave, and including a chat messaging interface for the master; establishes a single communication session with a server system, by the master; receives chat data, by the chat messaging interface of the master via the single communication session, including rich content comprising graphical elements, enhanced formatting, and interactive functionality; stores the chat data including the rich content in session storage for the master; renders the chat data including the rich content, by the chat messaging interface of the master; provides updated chat data including the rich content to the slaves, by the master via a broadcast pipeline for the browser application; and presents the updated chat data by re-rendering the chat data including the rich content, via secondary chat messaging interfaces corresponding to the slaves.

公开(公告)号：US10986051B1

公开(公告)日：2021-04-20

申请号：US16671059

申请日：2019-10-31

Applicant: salesforce.com, inc.

Inventor： William Chang ,  Benjamin Drasin ,  Justin MacMillin

IPC: H04L12/58

Abstract: A method for providing a customizable chat window for a webpage is disclosed. The method comprises: receiving a user-specific component customized by a first user that identifies user-selected customizations for a chat message user interface (UI) of the first user; providing a snippet of code from a host chat application to a computing device associated with the first user to add to the webpage of the first user wherein activation of the snippet of code at the webpage of the first user causes the host chat application to be bootstrapped and causes the chat message UI of the first user to be loaded with the user-selected customizations; providing second code for rendering the chat message UI of the first user along with the user-selected customizations for the chat message UI, over a network, to a computing device associated with a second user; and modifying an actual chat message that is communicated using the chat message UI by applying the user-selected customizations to the chat message.

公开(公告)号：US10938755B1

公开(公告)日：2021-03-02

申请号：US16595287

申请日：2019-10-07

Applicant: salesforce.com, inc.

Inventor： Justin MacMillin ,  Anal Shah

IPC: H04L12/58 ,  G06F16/954 ,  G06F9/54

Abstract: A method for browser-based chat messaging is provided. The method presents browser-based presentation interfaces, including a master and at least one slave, and including a chat messaging interface for the master and establishes a single communication session with a server system, by the master. Based on a number of presentation interfaces associated with a chat session, a new presentation interface broadcasts a master/slave status request to the other presentation interfaces, receives responses from the other presentation interfaces, and configures a file in its session storage to identify itself as a slave based at least in part on a response from the master. Thereafter, the new presentation interface communicates with the server system via the master.