公开(公告)号：US11651158B2

公开(公告)日：2023-05-16

申请号：US16993256

申请日：2020-08-13

Applicant: salesforce.com, inc.

Inventor： Xinyi Yang ,  Tian Xie ,  Caiming Xiong ,  Wenhao Liu ,  Huan Wang ,  Jin Qu ,  Soujanya Lanka ,  Chu Hong Hoi ,  Xugang Ye ,  Feihong Wu

IPC: G10L15/05 ,  G06F40/295 ,  G06F40/35 ,  G06N3/04 ,  H04L51/02

CPC classification number: G06F40/295 ,  G06F40/35 ,  G06N3/04 ,  H04L51/02

Abstract: A system performs conversations with users using chatbots customized for performing a set of tasks. The system may be a multi-tenant system that allows customization of the chatbots for each tenant. The system receives a task configuration that maps tasks to entity types and an entity configuration that specifies methods for determining entities of a particular entity type. The system receives a user utterance and determines the intent of the user using an intent detection model, for example, a neural network. The intent represents a task that the user is requesting. The system determines one or more entities corresponding to the task. The system performs tasks based on the determined intent and the entities and performs conversations with users based on the tasks.