公开(公告)号：US11128624B2

公开(公告)日：2021-09-21

申请号：US16140410

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Albert Wijaya ,  Benjamin Chu ,  William Charles Mortimore, Jr. ,  Ian Glazer ,  Matthew Bahrenburg ,  Prashanth Mahalingam Ganesan ,  Puneet Dhaliwal

IPC: H04L29/06 ,  G06F21/45 ,  H04L29/08 ,  G06F21/40

Abstract: Systems, methods, and apparatuses for implementing authentication of a user login to an external website from a community in a cloud based computing environment. An exemplary system having at least a processor and a memory therein includes means for identifying a first domain where a user is to be allowed to login to an external web page hosted thereon, and means for connecting the external web page with a community of a cloud computing environment hosted on a second domain different than the identified first domain, the connecting means handling how the connected community authenticates the user when the user logs into the external web page and providing one of a plurality of login experiences for the user based on conditions determined at run time.

公开(公告)号：US20200073770A1

公开(公告)日：2020-03-05

申请号：US16115472

申请日：2018-08-28

Applicant: salesforce.com, inc.

Inventor： William Charles Mortimore, JR. ,  Matthew Wong ,  Matthew Bahrenburg ,  Puneet Dhaliwal ,  Anupam Jain ,  Steven S. Lawrance

IPC: G06F11/20 ,  H04L29/12

Abstract: Systems, methods, and apparatuses for implementing tenant-to-tenant failover in a multi-tenant could computing environment. An exemplary system having at least a processor and a memory therein includes means for identifying a first one of a plurality of tenants in a multi-tenant cloud computing system as a primary tenant for providing a function, identifying a second one of the plurality of tenants in the multi-tenant cloud computing system as a secondary tenant for providing the function should the primary tenant become unavailable, providing the function in the multi-tenant cloud computing system via the primary tenant when the primary tenant is available, and switching to providing the function in the multi-tenant cloud computing environment via the secondary tenant when the primary tenant is unavailable and the secondary tenant is available.

公开(公告)号：US11810031B2

公开(公告)日：2023-11-07

申请号：US17162341

申请日：2021-01-29

Applicant: Salesforce.com, Inc.

Inventor： Puneet Dhaliwal ,  Niv Garber ,  D. Dustin Breese ,  Prithvi Krishnan Padmanabhan ,  Kara Carreri ,  Rahul Mehta ,  Raghav Abboy ,  Yongbo Zuo ,  Abraham Reyes

IPC: G06Q10/0631 ,  H04W4/029 ,  H04W4/021 ,  G06Q30/0251 ,  H04W12/64

CPC classification number: G06Q10/063114 ,  G06Q30/0261 ,  H04W4/021 ,  H04W4/029 ,  H04W12/64

Abstract: Described herein are systems, apparatus, methods and computer program products configured to provide tracking and/or status updates for on-site service personnel. Geofences may be utilized to provide for automated updates to a customer. Additionally, tracking links and other communications may be provided to the customer to allow for improved communications with on-site service personnel.

公开(公告)号：US10705928B2

公开(公告)日：2020-07-07

申请号：US16115472

申请日：2018-08-28

Applicant: salesforce.com, inc.

Inventor： William Charles Mortimore, Jr. ,  Matthew Wong ,  Matthew Bahrenburg ,  Puneet Dhaliwal ,  Anupam Jain ,  Steven S. Lawrance

IPC: G06F11/20 ,  H04L12/24

Abstract: Systems, methods, and apparatuses for implementing tenant-to-tenant failover in a multi-tenant could computing environment. An exemplary system having at least a processor and a memory therein includes means for identifying a first one of a plurality of tenants in a multi-tenant cloud computing system as a primary tenant for providing a function, identifying a second one of the plurality of tenants in the multi-tenant cloud computing system as a secondary tenant for providing the function should the primary tenant become unavailable, providing the function in the multi-tenant cloud computing system via the primary tenant when the primary tenant is available, and switching to providing the function in the multi-tenant cloud computing environment via the secondary tenant when the primary tenant is unavailable and the secondary tenant is available.

公开(公告)号：US20200099685A1

公开(公告)日：2020-03-26

申请号：US16140410

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Albert Wijaya ,  Benjamin Chu ,  William Charles Mortimore, JR. ,  Ian Glazer ,  Matthew Bahrenburg ,  Prashanth Mahalingam Ganesan ,  Puneet Dhaliwal

IPC: H04L29/06 ,  G06F21/45 ,  G06F21/40 ,  H04L29/08

Abstract: Systems, methods, and apparatuses for implementing authentication of a user login to an external website from a community in a cloud based computing environment. An exemplary system having at least a processor and a memory therein includes means for identifying a first domain where a user is to be allowed to login to an external web page hosted thereon, and means for connecting the external web page with a community of a cloud computing environment hosted on a second domain different than the identified first domain, the connecting means handling how the connected community authenticates the user when the user logs into the external web page and providing one of a plurality of login experiences for the user based on conditions determined at run time.