公开(公告)号：US20230300091A1

公开(公告)日：2023-09-21

申请号：US18321667

申请日：2023-05-22

Applicant: salesforce.com, inc.

Inventor： Owen Winnie Schoppe ,  David J. Woodward ,  Brian J. Lonsdorf

IPC: H04L51/02 ,  G06N20/00 ,  H04L51/222

CPC classification number: H04L51/02 ,  G06N20/00 ,  H04L51/222 ,  G06F3/0482

Abstract: Disclosed is a system for managing content generated by bots for presentation to a user in association with a chat application. The system receives content items generated by bots monitoring a chat application for display to a user at a user interface (UI). The system provides input based on the received one or more content items and associated contextual information to a trained machine learning (ML) model, and receives, from the trained ML model, for each of the content items, at least one score value based on at least one predicted user response associated with potentially displaying the content item to the user at the UI. The system selects a subset of content items from the received content items based on the received score values and causes a display of this selected subset of content items in addition to a display of content generated by the chat application.

公开(公告)号：US11695712B2

公开(公告)日：2023-07-04

申请号：US17392769

申请日：2021-08-03

Applicant: salesforce.com, inc.

Inventor： Owen Winnie Schoppe ,  David J. Woodward ,  Brian J. Lonsdorf

IPC: H04L51/02 ,  G06N20/00 ,  H04L51/222 ,  G06F3/0482

CPC classification number: H04L51/02 ,  G06N20/00 ,  H04L51/222 ,  G06F3/0482

Abstract: Disclosed is a system for managing content generated by bots for presentation to a user in association with a chat application. The system receives content items generated by bots monitoring a chat application for display to a user at a user interface (UI) of the chat application. The system provides input based on the received one or more content items and associated contextual information to a trained machine learning (ML) model, and receives, from the trained ML model, for each of the content items, at least one score value based on at least one predicted user response associated with potentially displaying the content item to the user at the UI. The system selects a subset of content items from the received content items based on the received score values and causes a display of this selected subset of content items in addition to a display of content generated by the chat application.

公开(公告)号：US20230044499A1

公开(公告)日：2023-02-09

申请号：US17392769

申请日：2021-08-03

Applicant: salesforce.com, inc.

Inventor： Owen Winnie Schoppe ,  David J. Woodward ,  Brian J. Lonsdorf

IPC: H04L12/58 ,  G06N20/00

Abstract: Disclosed is a system for managing content generated by bots for presentation to a user in association with a chat application. The system receives content items generated by bots monitoring a chat application for display to a user at a user interface (UI) of the chat application. The system provides input based on the received one or more content items and associated contextual information to a trained machine learning (ML) model, and receives, from the trained ML model, for each of the content items, at least one score value based on at least one predicted user response associated with potentially displaying the content item to the user at the UI. The system selects a subset of content items from the received content items based on the received score values and causes a display of this selected subset of content items in addition to a display of content generated by the chat application.