公开(公告)号：US11055162B2

公开(公告)日：2021-07-06

申请号：US16176872

申请日：2018-10-31

Applicant: salesforce.com, inc.

Inventor： Dmitry Volkov ,  Daisuke Kawamoto ,  Ana Bertran ,  Lauren Valdivia ,  Sudhish Iyer ,  Xiaohong Huang

IPC: G06F11/07 ,  G06F9/06 ,  G06F11/30

Abstract: Among other things, embodiments of the present disclosure relate to detecting performance degradation in database systems. For example, some embodiments of the present disclosure help to identify events associated with anomalous database system parameter states and assess the severity of such anomalous events. Other embodiments may be described and/or claimed.

公开(公告)号：US11037085B2

公开(公告)日：2021-06-15

申请号：US16262820

申请日：2019-01-30

Applicant: salesforce.com, inc.

Inventor： Daisuke Kawamoto ,  Dmitry Volkov ,  Carl Morgenstern

IPC: G06Q10/06 ,  G06Q30/02 ,  H04L29/08

Abstract: System and methods are described for deriving normalized infrastructure metrics to represent customer experience of a cloud computing system, continuously evaluating a profile for a tenant of the cloud computing system and determining a customer experience indicator for the tenant in real-time or near real-time, without losing accuracy, based at least in part on the infrastructure metrics and the profile.