公开(公告)号：US20190332972A1

公开(公告)日：2019-10-31

申请号：US16504578

申请日：2019-07-08

Applicant: salesforce.com, inc.

Inventor： Derek Brian Hatchard ,  Jordan Patrick Lutes ,  Michael Gordon Luff

IPC: G06Q10/00 ,  G06Q50/00 ,  G06Q30/02

Abstract: Metadata and for posts originating from different social media sources and the posts themselves may be collected. A query specifying search criteria for the posts and filter criteria related to the metadata may be submitted to the system disclosed herein. The system may allow a client or tenant of the system to filter and search the metadata stored therein. The system may provide the posts in response to the query and permit a client or tenant to rapidly switch between social media sources and corresponding metadata types.

公开(公告)号：US10346763B2

公开(公告)日：2019-07-09

申请号：US14505863

申请日：2014-10-03

Applicant: salesforce.com, inc.

Inventor： Derek Brian Hatchard ,  Jordan Patrick Lutes ,  Michael Gordon Luff

IPC: G06Q10/00

Abstract: Metadata and for posts originating from different social media sources and the posts themselves may be collected. A query specifying search criteria for the posts and filter criteria related to the metadata may be submitted to the system disclosed herein. The system may allow a client or tenant of the system to filter and search the metadata stored therein. The system may provide the posts in response to the query and permit a client or tenant to rapidly switch between social media sources and corresponding metadata types.

公开(公告)号：US20180173756A1

公开(公告)日：2018-06-21

申请号：US15431318

申请日：2017-02-13

Applicant: salesforce.com, inc.

Inventor： Gregg Lawton ,  Derek Brian Hatchard ,  Bruce Hamilton ,  Chris Myer

IPC: G06F17/30

CPC classification number: G06F16/24539 ,  G06F16/2228 ,  G06F16/248 ,  G06F16/9535 ,  G06F16/9574

Abstract: Provided are technical solutions for preparing and using a cache of social media post data. In an example, a database of social media posts is queried for matching posts and respective metadata for each matching post. Index item data describing one or more respective attributes of each matching post is gathered. For each of the matching posts, the respective index item data is combined with the respective metadata to form combined data. The matching posts and the combined data for each matching post are stored in the cache of social media post data. The cache can be indexed. The cache index can be subsequently queried to provide, for further analysis, social media data which matches specific attributes.

公开(公告)号：US11410087B2

公开(公告)日：2022-08-09

申请号：US16504578

申请日：2019-07-08

Applicant: salesforce.com, inc.

Inventor： Derek Brian Hatchard ,  Jordan Patrick Lutes ,  Michael Gordon Luff

IPC: G06F16/00 ,  G06Q10/00 ,  G06Q50/00 ,  G06Q30/02

Abstract: Metadata and for posts originating from different social media sources and the posts themselves may be collected. A query specifying search criteria for the posts and filter criteria related to the metadata may be submitted to the system disclosed herein. The system may allow a client or tenant of the system to filter and search the metadata stored therein. The system may provide the posts in response to the query and permit a client or tenant to rapidly switch between social media sources and corresponding metadata types.

公开(公告)号：US10380110B2

公开(公告)日：2019-08-13

申请号：US15431318

申请日：2017-02-13

Applicant: salesforce.com, inc.

Inventor： Gregg Lawton ,  Derek Brian Hatchard ,  Bruce Hamilton ,  Chris Myer

IPC: G06F17/30 ,  G06F16/2453 ,  G06F16/248 ,  G06F16/22 ,  G06F16/9535 ,  G06F16/957

Abstract: Provided are technical solutions for preparing and using a cache of social media post data. In an example, a database of social media posts is queried for matching posts and respective metadata for each matching post. Index item data describing one or more respective attributes of each matching post is gathered. For each of the matching posts, the respective index item data is combined with the respective metadata to form combined data. The matching posts and the combined data for each matching post are stored in the cache of social media post data. The cache can be indexed. The cache index can be subsequently queried to provide, for further analysis, social media data which matches specific attributes.