公开(公告)号：US20200097984A1

公开(公告)日：2020-03-26

申请号：US16140228

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Joshua SCHNEYER ,  Victor Nikolai Carunungan OLIVEROS ,  Annie ABRAHAMIAN ,  David KLEIN

IPC: G06Q30/02 ,  H04M3/42 ,  G06F17/30

Abstract: Disclosed herein are system, method, and computer program product embodiments for managing communication between one or more consumers and one or more representatives of an entity. In an embodiment, a mobile device receives a communication from a consumer including first piece of data relating to the consumer, and then presents the first piece of data. The mobile device is thereafter able to receive input comprising a second piece of data relating to the consumer, and then send the second piece of data to a primary server managed by an entity.

公开(公告)号：US20200097334A1

公开(公告)日：2020-03-26

申请号：US16266783

申请日：2019-02-04

Applicant: salesforce.com, inc.

Inventor： Victor OLIVEROS ,  Gautam SHIVNANI ,  David KLEIN ,  Christopher Douglas SEYMOUR

IPC: G06F9/52 ,  G06F9/54 ,  G06F1/3206 ,  G06F16/903

Abstract: Disclosed herein are system, method, and computer program product embodiments for synchronizing an offline briefcase. An embodiment operates by defining an offline briefcase for a user group that is accessible offline at an application. The embodiment detects a change to a component of the offline briefcase. The embodiment sends a push notification to the application based on the detected change to the component. The embodiment receives a synchronization request from the application in response to the sent push notification. The embodiment then sends the changed component to the application based on the synchronization request.