公开(公告)号：US20200097984A1

公开(公告)日：2020-03-26

申请号：US16140228

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Joshua SCHNEYER ,  Victor Nikolai Carunungan OLIVEROS ,  Annie ABRAHAMIAN ,  David KLEIN

IPC: G06Q30/02 ,  H04M3/42 ,  G06F17/30

Abstract: Disclosed herein are system, method, and computer program product embodiments for managing communication between one or more consumers and one or more representatives of an entity. In an embodiment, a mobile device receives a communication from a consumer including first piece of data relating to the consumer, and then presents the first piece of data. The mobile device is thereafter able to receive input comprising a second piece of data relating to the consumer, and then send the second piece of data to a primary server managed by an entity.