公开(公告)号：US20180063700A1

公开(公告)日：2018-03-01

申请号：US15249394

申请日：2016-08-27

Applicant: Verizon Patent and Licensing Inc.

Inventor： Gayathri Chandrasekaran ,  Joe Varghese ,  Jangam Dheenaraj Joshi ,  Brian Matthew White ,  Rachel YuYin Ward ,  Sivagnanalingam Sivaganesh ,  Sankar Shanmugam

IPC: H04W8/20 ,  H04L29/08

CPC classification number: H04W8/205 ,  G06F8/65 ,  H04L12/185 ,  H04L12/189 ,  H04L41/082 ,  H04L67/10 ,  H04L67/14 ,  H04L67/306 ,  H04L67/34 ,  H04W4/50 ,  H04W8/186 ,  H04W8/245 ,  H04W88/02 ,  H04W88/08

Abstract: Systems and methods relating to obtaining group criteria for mobile devices to be associated with a user-specified group; determining that a first mobile device satisfies the group criteria; obtaining a release time for the group in connection with a first software update; determining that availability of the first software update should not be indicated prior to the release time to the first mobile device based on the determination that the first mobile device satisfies the group criteria; and indicating, at a first time, to the first mobile device that the first software update is available based on the first time occurring during or after the release time.

公开(公告)号：US10045203B2

公开(公告)日：2018-08-07

申请号：US15249394

申请日：2016-08-27

Applicant: Verizon Patent and Licensing Inc.

Inventor： Gayathri Chandrasekaran ,  Joe Varghese ,  Jangam Deenaraj Joshi ,  Brian Matthew White ,  Rachel YuYin Ward ,  Sivagnanalingam Sivaganesh ,  Sankar Shanmugam

IPC: H04M3/00 ,  H04W8/20 ,  H04L29/08 ,  H04W88/02 ,  H04W88/08

Abstract: Systems and methods relating to obtaining group criteria for mobile devices to be associated with a user-specified group; determining that a first mobile device satisfies the group criteria; obtaining a release time for the group in connection with a first software update; determining that availability of the first software update should not be indicated prior to the release time to the first mobile device based on the determination that the first mobile device satisfies the group criteria; and indicating, at a first time, to the first mobile device that the first software update is available based on the first time occurring during or after the release time.

公开(公告)号：US20160012451A1

公开(公告)日：2016-01-14

申请号：US14328159

申请日：2014-07-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Gayathri Chandrasekaran ,  Joe Varghese ,  Petri Virkkula ,  Brian Matthew White

IPC: G06Q30/00 ,  G06F21/44 ,  H04L29/06 ,  H04W76/02

CPC classification number: G06Q30/016 ,  G06F21/445 ,  H04L41/18 ,  H04L41/22

Abstract: A customer service system is described that uses a remote device diagnostic system to improve a customer's experience during a customer service call. Mobile device operating system application programming interfaces provide access to resources on a mobile device allowing an external customer service system to access device information. The customer service system utilizes a combination of application programming interfaces and a device management protocol to provide remote device diagnostics during a customer service call. For devices that support device management protocol, the customer service system uses application programming interfaces for retrieval of device parameters and uses device management for device parameter configuration. For devices that do not support device management, the customer service system uses application programming interfaces for device parameter retrievals, but does not provide capabilities for remote device parameter configuration.

Abstract translation: 描述了一种客户服务系统，其使用远程设备诊断系统来改善客户服务呼叫期间的客户体验。 移动设备操作系统应用编程接口提供对移动设备上的资源的访问，允许外部客户服务系统访问设备信息。 客户服务系统利用应用编程接口和设备管理协议的组合来在客户服务呼叫期间提供远程设备诊断。 对于支持设备管理协议的设备，客户服务系统使用应用程序编程接口来检索设备参数，并使用设备管理进行设备参数配置。 对于不支持设备管理的设备，客户服务系统使用应用程序编程接口进行设备参数检索，但不提供远程设备参数配置功能。