公开(公告)号：US11029918B2

公开(公告)日：2021-06-08

申请号：US15811301

申请日：2017-11-13

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Mitchell G. Lawrence ,  Victor O'Brien Morrison

IPC: G06F3/048 ,  G06F3/16 ,  G10L15/08 ,  G10L15/22 ,  G16H50/20 ,  G06F3/0488 ,  G16H10/60 ,  G16H50/50 ,  G16H10/20 ,  G06Q10/10

Abstract: A conversation user interface enables a patient to better understand their healthcare by integrating diagnosis, treatment, medication management, and/or payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and/or medical records, is maintained throughout interactions so that each aspect of this integrated system has access to the same information. The conversation user interface allows the patient to interact with the virtual assistant using natural language commands to receive information and complete a task related to his or her healthcare.

公开(公告)号：US11829684B2

公开(公告)日：2023-11-28

申请号：US17226268

申请日：2021-04-09

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Mitchell G. Lawrence ,  Victor O'Brien Morrison

IPC: G16H50/20 ,  G06Q50/00 ,  G06F3/16 ,  G10L15/08 ,  G10L15/22 ,  G06F3/04886 ,  G16H10/60 ,  G16H50/50 ,  G16H10/20 ,  G06Q10/10

CPC classification number: G06F3/167 ,  G06F3/04886 ,  G10L15/08 ,  G10L15/22 ,  G16H50/20 ,  G06Q10/10 ,  G16H10/20 ,  G16H10/60 ,  G16H50/50

Abstract: A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.

公开(公告)号：US20210232361A1

公开(公告)日：2021-07-29

申请号：US17226268

申请日：2021-04-09

Applicant: Verint Americas Inc.

Inventor： Fred A. Brown ,  Mitchell G. Lawrence ,  Victor O'Brien Morrison

IPC: G06F3/16 ,  G10L15/08 ,  G10L15/22 ,  G16H50/20 ,  G06F3/0488

Abstract: A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.