公开(公告)号：US11367026B2

公开(公告)日：2022-06-21

申请号：US16173132

申请日：2018-10-29

Applicant: Verint Americas Inc.

Inventor： Jason Fama ,  Michael Zeoli ,  Edward Hamilton

IPC: G06Q10/06

Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.

公开(公告)号：US20200097865A1

公开(公告)日：2020-03-26

申请号：US16601084

申请日：2019-10-14

Applicant: Verint Americas Inc.

Inventor： Edward Hamilton ,  Kaushik Deka ,  Geoffery Chappell ,  Michael R. Bourke ,  Jason Fama

IPC: G06Q10/06

Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item for the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.

公开(公告)号：US11699112B2

公开(公告)日：2023-07-11

申请号：US17840304

申请日：2022-06-14

Applicant: Verint Americas Inc.

Inventor： Jason Fama ,  Michael Zeoli ,  Edward Hamilton

IPC: G06Q10/0631 ,  G06Q10/063

CPC classification number: G06Q10/06311 ,  G06Q10/063116 ,  G06Q10/063 ,  G06Q10/0631

Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.

公开(公告)号：US20220309421A1

公开(公告)日：2022-09-29

申请号：US17840304

申请日：2022-06-14

Applicant: Verint Americas Inc.

Inventor： Jason Fama ,  Michael Zeoli ,  Edward Hamilton

IPC: G06Q10/06

Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.

公开(公告)号：US10713603B2

公开(公告)日：2020-07-14

申请号：US16601053

申请日：2019-10-14

Applicant: Verint Americas Inc.

Inventor： Edward Hamilton ,  Kaushik Deka ,  Geoffery Chappell ,  Michael R. Bourke ,  Jason Fama

IPC: G06Q10/00 ,  G06Q10/06

Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.

公开(公告)号：US11010695B2

公开(公告)日：2021-05-18

申请号：US16601084

申请日：2019-10-14

Applicant: Verint Americas Inc.

Inventor： Edward Hamilton ,  Kaushik Deka ,  Geoffery Chappell ,  Michael R. Bourke ,  Jason Fama

IPC: G06Q10/00 ,  G06Q10/06

Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item for the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.

公开(公告)号：US20200042912A1

公开(公告)日：2020-02-06

申请号：US16601053

申请日：2019-10-14

Applicant: Verint Americas Inc.

Inventor： Edward Hamilton ,  Kaushik Deka ,  Geoffery Chappell ,  Michael R. Bourke ,  Jason Fama

IPC: G06Q10/06

Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.

公开(公告)号：US10445667B2

公开(公告)日：2019-10-15

申请号：US14465486

申请日：2014-08-21

Applicant: Verint Americas Inc.

Inventor： Edward Hamilton ,  Kaushik Deka ,  Geoffery Chappell ,  Michael R. Bourke ,  Jason Fama

IPC: G06Q10/00 ,  G06Q10/06

Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item from the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.

公开(公告)号：US20150106145A1

公开(公告)日：2015-04-16

申请号：US14465486

申请日：2014-08-21

Applicant: Verint Americas Inc.

Inventor： Edward Hamilton ,  Kaushik Deka ,  Geoffery Chappell ,  Michael R. Bourke ,  Jason Fama

IPC: G06Q10/06

CPC classification number: G06Q10/063 ,  G06Q10/063112 ,  G06Q10/063114

Abstract: Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item fro the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees.

Abstract translation: 工作分配的智能路由方法包括索引多个挂起的任务并索引多个可用雇员。 从可用雇员的索引中检索第一名雇员。 确定可分配给第一雇员的下一个可用任务。 下一个可用任务的工作项目从可用的雇员列表分配给第一个雇员。 已分配的工作项从挂起的任务列表中删除。 第一个员工从可用的雇员列表中删除。 从可用雇员的索引中检索下一位员工。

公开(公告)号：US20210398040A9

公开(公告)日：2021-12-23

申请号：US16173132

申请日：2018-10-29

Applicant: Verint Americas Inc.

Inventor： Jason Fama ,  Michael Zeoli ,  Edward Hamilton

IPC: G06Q10/06

Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.