公开(公告)号：US20240303575A1

公开(公告)日：2024-09-12

申请号：US18117926

申请日：2023-03-06

Applicant: Talkdesk, Inc.

Inventor： Zheng YAN ,  Shuanhu WANG ,  Ning ZHANG ,  Wenqiang ZHOU ,  Shaohua CAI

IPC: G06Q10/0639 ,  G06Q10/109 ,  G06Q30/015

CPC classification number: G06Q10/06393 ,  G06Q10/109 ,  G06Q30/015

Abstract: Disclosed implementations provide a time limit monitoring method and system for ticket control in a call center computing environment. The implementations include novel data models for affecting the method and system. The time limit monitoring method of the disclosed implementations dynamically generates a service level agreement template, which can be applied to improve the flow speed of the ticket to meet service level agreements.