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公开(公告)号：US11960353B2
公开(公告)日：2024-04-16
申请号：US17521474
申请日：2021-11-08
申请人： ServiceNow, Inc.
IPC分类号： G06F11/07 , G06F11/34 , G06F18/214 , G06N20/00
CPC分类号： G06F11/079 , G06F11/3476 , G06F18/214 , G06N20/00
摘要： A system for root cause analysis based on process optimization data is provided. The system receives log data associated with a first trace between a first activity and a second activity of a process. The system further determines a state of inefficiency between the first activity and the second activity based on the received log data. The system further applies a first machine learning (ML) model on the received log data. The system further determines a first label and a first value to be associated with the first trace of the process based on the application of the first ML model. The system further generates presentation data associated with the determined state of inefficiency of the first trace based on the determination of the first label and the first value and further transmits the generated presentation data on a user device.
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公开(公告)号：US20240031421A1
公开(公告)日：2024-01-25
申请号：US18375757
申请日：2023-10-02
申请人： ServiceNow, Inc.
CPC分类号： H04L67/01 , H04L67/535
摘要： An embodiment may involve a server-side log collected by a server device, where the server-side log includes a set of entries indicating a unique identifier, and wherein the unique identifier is assigned to a work item of a server-based application executed by the server device. The embodiment may further involve one or more processors configured to: receive, from a client device disposed upon a network, a client-side log, wherein the client-side log includes operational data related to usage of a client-based application executed by the client device; identify, from the operational data, the client-based application and one or more activities performed by the client-based application; determine that the one or more activities are related to the unique identifier; based on the one or more activities, determine an action that can be taken to improve efficacy of the server-based application; and write, to the persistent storage, a representation of the action.
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公开(公告)号：US11734025B2
公开(公告)日：2023-08-22
申请号：US17070391
申请日：2020-10-14
申请人： ServiceNow, Inc.
发明人： Jebakumar Mathuram Santhosam Swvigaradoss , Sarthak Jain , Sharfuddin Mohammed , Manjeet Singh , Sakshi Kataria
IPC分类号： G06F9/448 , H04L43/08 , H04L41/0803 , G06N20/00 , G06F16/22 , H04L41/50 , H04L67/75 , G06F11/00 , G06F3/04842 , H04L9/40 , A63F13/55 , A63F13/833
CPC分类号： G06F9/4494 , G06F3/04842 , G06F11/00 , G06F16/2282 , G06N20/00 , H04L41/0803 , H04L41/50 , H04L43/08 , H04L67/75 , A63F13/55 , A63F13/833 , H04L63/0272 , H04L63/0281
摘要： An embodiment includes storage containing configuration and operational data related to a managed network, an action configurator application, and an action execution application. The embodiment also includes one or more processors configured to: receive, by way of the action configurator application, a specification of an action type; receive, by way of the action configurator application, a specification of an input source for actions generated using the action type; receive, by way of the action configurator application, a specification of one or more target users and an output modality for the actions; receive, by way of the action configurator application, a specification of a condition that causes the actions to be generated; determine, that the condition has been satisfied; and cause the action execution application to execute the action generator on the input source, and produce an output for one of the target users by way of the output modality.
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公开(公告)号：US20230196240A1
公开(公告)日：2023-06-22
申请号：US17558474
申请日：2021-12-21
申请人： ServiceNow, Inc.
发明人： Hans Joachim Gerhard Pohle , Manjeet Singh , Bojan Tomic , Vadim Denisov , Ciprian Mocanu , Andrei Vlad Olteanu
CPC分类号： G06Q10/0633 , G06F9/542
摘要： An embodiment involves receiving a request specifying a particular process, wherein an event table associates event identifiers of events, process identifiers of processes that generated to the events, timestamps of times when the events occurred, states of the processes at the times, and references to related processes; generating nodes of a graph, wherein the particular process and each of its related processes are represented by entity nodes annotated with respective process identifiers, and the events are represented by event nodes annotated with respective event identifiers; generating edges between the entity nodes and the event nodes for which the events of the event nodes either were: generated by the processes represented by the entity nodes, or refer to the processes represented by the entity nodes; and generating edges between pairs of the event nodes that: generated by a common process, and the events of which occurred sequentially according to their timestamps.
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公开(公告)号：US20220113988A1
公开(公告)日：2022-04-14
申请号：US17070391
申请日：2020-10-14
申请人： ServiceNow, Inc.
发明人： Jebakumar Mathuram Santhosm Swvigaradoss , Sarthak Jain , Sharfuddin Mohammed , Manjeet Singh , Sakshi Kataria
摘要： An embodiment includes storage containing configuration and operational data related to a managed network, an action configurator application, and an action execution application. The embodiment also includes one or more processors configured to: receive, by way of the action configurator application, a specification of an action type; receive, by way of the action configurator application, a specification of an input source for actions generated using the action type; receive, by way of the action configurator application, a specification of one or more target users and an output modality for the actions; receive, by way of the action configurator application, a specification of a condition that causes the actions to be generated; determine, that the condition has been satisfied; and cause the action execution application to execute the action generator on the input source, and produce an output for one of the target users by way of the output modality.
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公开(公告)号：US20200090087A1
公开(公告)日：2020-03-19
申请号：US16132709
申请日：2018-09-17
申请人： ServiceNow, Inc.
发明人： Manjeet Singh
摘要： A system may include a database storing: (i) a definition of a multi-state incident management workflow, and (ii) incidents related to a managed network, where the incidents are assigned to one state of the workflow at any particular time. The system may also include a processor configured to: determine that a particular incident has entered, is in, or has left a pre-defined target state of the workflow, where an agent has been assigned to perform, for the particular incident, operations associated with the pre-defined target state; responsively compare values, for the incident, one or more state variables related to the pre-defined target state to: (i) historical values or (ii) threshold values; determine that the values of the state variables are outside of a range of values derived from the historical values or threshold values; and responsively based on a profile of the agent, provide feedback to the agent.
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公开(公告)号：US11843526B2
公开(公告)日：2023-12-12
申请号：US17201951
申请日：2021-03-15
申请人： ServiceNow, Inc.
IPC分类号： H04L41/5054 , H04L43/045 , H04L41/16 , H04L67/50
CPC分类号： H04L41/5054 , H04L41/16 , H04L43/045 , H04L67/535
摘要： At least service task data and application utilization data are collected. The collected data is analyzed to determine a utilization pattern. Based on the determined utilization pattern, a computer automation opportunity is automatically identified. An automatically generated recommendation of an automation solution among a plurality of automation solution candidates is provided for the identified computer automation opportunity.
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公开(公告)号：US11706243B2
公开(公告)日：2023-07-18
申请号：US17446019
申请日：2021-08-26
申请人： ServiceNow, Inc.
发明人： Manjeet Singh
CPC分类号： H04L63/1433 , G06N20/00 , H04L41/16 , H04L67/02 , H04L67/10
摘要： A remote network management platform may include persistent storage containing: (i) data related to a managed network, and (ii) a persona of a user. The remote network management platform may also include a platform application associated with a web-based user interface and using a portion of the data. The remote network management platform may also include a recommendation engine with access to a set of rules or a machine learning (ML) model corresponding to the platform application. The recommendation engine may be configured to: (i) read, from the persistent storage, the portion of the data and the persona; (ii) apply, to the portion of the data and the persona, the set of rules or the ML model to generate one or more recommendations; and (iii) transmit, by way of the web-based user interface and to the user, representations of the one or more recommendations.
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公开(公告)号：US20220294710A1
公开(公告)日：2022-09-15
申请号：US17201951
申请日：2021-03-15
申请人： ServiceNow, Inc.
摘要： At least service task data and application utilization data are collected. The collected data is analyzed to determine a utilization pattern. Based on the determined utilization pattern, a computer automation opportunity is automatically identified. An automatically generated recommendation of an automation solution among a plurality of automation solution candidates is provided for the identified computer automation opportunity.
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公开(公告)号：US20210051081A1
公开(公告)日：2021-02-18
申请号：US17080427
申请日：2020-10-26
申请人： ServiceNow, Inc.
发明人： Manjeet Singh
IPC分类号： H04L12/24
摘要： A system and method is disclosed for performance analysis of processes in a managed network. Processes may be represented as sets of activities, and an audit database may be configured for logging activities within the managed network. Database may include fields to identify process instances, process classes, process states, and process transitions. A server device may receive a request from a client device to view information representative of multiple process instances. The server device may select a plurality of process instances according to filter criteria applied to the data fields of the audit database records, and generate a graphical representation of interconnections between the one or more data fields of the selected plurality based on a statistical analysis of the one or more data fields of the audit database records corresponding to the selected plurality of process instances. The server may then transmit the graphical representation to the client device.
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