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公开(公告)号：US12073184B1
公开(公告)日：2024-08-27
申请号：US16418837
申请日：2019-05-21
Applicant: Securus Technologies, Inc.
IPC: G06Q30/016 , G06F40/30 , G06Q50/26 , G06N5/04
CPC classification number: G06F40/30 , G06Q30/016 , G06Q50/26 , G06N5/04
Abstract: Artificial intelligence directed controlled-environment facility resident support ticket response and/or action may provide access to a controlled-environment facility media and/or communications terminal or device support application program via one or more controlled-environment facility media and/or communications terminals and/or a plurality of personal controlled-environment facility resident media and/or communications devices, which accept input of a support request, via the support application program, from a controlled-environment facility resident. A controlled-environment facility media and/or communications device services platform receives the request, determines an assigned weight of words in the request and selects one or more passages of predefined response text to compose a response to the request, based on a determined weight of words in the request and tags associated with these words and the passage(s) of predefined text. The platform personalizes the response, based on identification of the resident, and sends the resulting personalized response to the respective terminal or device.
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公开(公告)号：US10929940B1
公开(公告)日：2021-02-23
申请号：US15910438
申请日：2018-03-02
Applicant: Securus Technologies, Inc.
Inventor： Kenneth D. Johnston, Jr. , John Mannewitz
Abstract: A resident of a controlled-environment facility is provided with a messaging service that includes a capability that provides a message recipient with reply message capabilities. A visitation request system receives requests for communication sessions between residents and non-residents. The visitation system initiates a request for a communication session on behalf of the requesting party and determines that the responding party has not accepted the communication session request. Since the request has not been accepted, a messaging service provides the requesting with an interface for recording a message for delivery to the responding party. If the requesting party records a message, the responding party is notified of the recorded message. Once the responding party plays the recorded message, the responding party is provided an option to record a reply message for delivery to the requesting party. The requesting party is notified of the reply message from the responding party.
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公开(公告)号：US11323571B1
公开(公告)日：2022-05-03
申请号：US15842257
申请日：2017-12-14
Applicant: Securus Technologies, Inc.
Inventor： Kenneth D. Johnston, Jr.
Abstract: Systems and methods provide a resident of a controlled-environment facility with a visitation service that include messaging capabilities, where the message are managed on behalf of the resident based on the visitation sessions in which the resident participates. In one scenario, the resident issues an initial visitation request for a visitation session with a particular non-resident. In response to the non-resident not accepting this initial visitation request, the resident is allowed to record and store a message, such as a voice message or video message, for retrieval and playback by the non-resident. At a later time, the resident issues a second visitation request for a visitation session with the same non-resident. The non-resident accepts the second request and the requested visitation session between the non-resident and the resident is conducted. In response to the visitation session being conducted, the stored message may be marked for deletion.
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公开(公告)号：US10944803B1
公开(公告)日：2021-03-09
申请号：US16014265
申请日：2018-06-21
Applicant: Securus Technologies, Inc.
Inventor： Kenneth D. Johnston, Jr. , John Mannewitz
Abstract: A resident of a controlled-environment facility is provided with messaging-initiated interactive sessions. A non-resident records a message for a resident. At a later time, the resident requests use of a resident device. Use of the resident device is authorized and the resident is notified of the message from the non-resident. The message is presented to the resident for review via the resident device. If requested by the resident, approval for an interactive session between the resident and the non-resident is determined. The immediate availability of the non-resident for the requested interactive session is determined. If the non-resident is available, a request is issued to the non-resident for the approved interactive session. The non-resident may be notified of the remaining time the resident has access has access to the resident device and may be presented an option for the approved interactive session during this time window.
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